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TT Contest: $250 up for Grabs! Social media can be both a blessing and a curse for service providers. If something goes wrong, they can expect to be lit up on social media. But the service providers that have embraced Twitter, Facebook and Instagram have gained a powerful customer service tool. (As for Snapchat: meaningful social media or just something teenagers do during dinner to annoy their parents?)
In order to address social media issues, service providers have hired and trained online experts who can address customer meltdowns with a cool head, or provide helpful tips on technical issues. In this Telco Transformation contest, we want to see examples of social media engagement by service providers that have worked. Is there one service provider in particular that really stands out in regards to social media engagement, and if so why? Post your social media-related experiences, stories and thoughts on the message board below before February 26 and we'll pick a winner for a $250 gift card.* You can post multiple entries in this contest. *Terms and conditions apply -- See PROMOTIONAL TERMS FOR TELCO TRANSFORMATION MESSAGE BOARD CONTEST. — Mike Robuck, editor, Telco Transformation |
 The winners from the holiday edition of Telco Transformation's caption contest are announced.
It's the final cartoon caption contest of the year for Telco Transformation.
Comcast and AT&T are among the first companies to pass out bonuses to employees after tax reform legislation passes.
Disney is upping its streaming video game with its deal with 21st Century Fox.
CenturyLink's survey also asked IT professionals about SD-WAN, Ethernet and MPLS.
 On-the-Air Thursdays Digital Audio ARCHIVED | December 7, 2017, 12pm EST
Orange has been one of the leading proponents of SDN and NFV. In this Telco Transformation radio show, Orange's John Isch provides some perspective on his company's NFV/SDN journey.
 Special Huawei Video  Huawei Network Transformation Seminar The adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete. Video
The Small Cell Forum's CEO Sue Monahan says that small cells will be crucial for indoor 5G coverage, but challenges around business models, siting ...
People, strategy, a strong technology roadmap and new business processes are the key underpinnings of Telstra's digital transformation, COO Robyn ...
Eric Bozich, vice president of products and marketing at CenturyLink, talks about the challenges and opportunities of integrating Level 3 into ...
Epsilon's Mark Daley, director of digital strategy and business development, talks about digital transformation from a wholesale service provider ...
Bill Walker, CenturyLink's director of network architecture, shares his insights on why training isn't enough for IT employees and traditional ...
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