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Amazon Adds Comcast Bundles to Shopping CartAmazon has teamed up with Comcast to offer various tiers on its newly minted "Amazon Cable Store." So far Comcast Corp. (Nasdaq: CMCSA, CMCSK) is the only cable operator listed in the Amazon Cable Store, but Amazon looks as though it's leaving the front door open for additional service providers to join in. (Because I live in Charter's footprint, none of the Comcast tiers listed on Amazon are available in my area.) The bundles include broadband-only packages, Internet plus TV and Internet, TV and phone services, all of which are supported by a dedicated customer service team at Comcast. The Comcast customer service agents for the Amazon tiers are based in call centers in Spokane, Wash., and Tucson, Ariz. Comcast said those customer service agents were specifically trained to handle all Amazon-related customer service interactions from sales and billing to installation and follow-up. Comcast also said they would work across all communications channels including phone, email, chat and social media. The Amazon.com Inc. (Nasdaq: AMZN) pricing is the same as Comcast's existing sales channels, but Comcast said the Amazon bundles were another step in its effort to transform the customer experience. "Amazon is not only the biggest online retailer and a place where millions of our customers shop every day, but it's also a brand that's unrivaled when it comes to customer service," said Charlie Herrin, executive vice president of customer experience for Comcast Cable. "Amazon's new marketplace provides an immersive online destination to showcase our terrific suite of products, including Xfinity X1." Comcast promoted Herrin two years ago to his current position after several customer service incidents went viral, including one where a customer service rep initially refused to discontinue service at a subscriber's request. While those customer-service issues did give Comcast a black eye during the same timeframe as when it was attempting to purchase Time Warner Cable, they also led to the nation's largest ISP and cable operator improving its customer service efforts. (See Comcast on Service: Why It's Different Now.) — Mike Robuck, editor, Telco Transformation |
The winners from the holiday edition of Telco Transformation's caption contest are announced.
It's the final cartoon caption contest of the year for Telco Transformation.
Comcast and AT&T are among the first companies to pass out bonuses to employees after tax reform legislation passes.
Disney is upping its streaming video game with its deal with 21st Century Fox.
CenturyLink's survey also asked IT professionals about SD-WAN, Ethernet and MPLS.
On-the-Air Thursdays Digital Audio
ARCHIVED | December 7, 2017, 12pm EST
Orange has been one of the leading proponents of SDN and NFV. In this Telco Transformation radio show, Orange's John Isch provides some perspective on his company's NFV/SDN journey.
Special Huawei Video
Huawei Network Transformation Seminar The adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete. |
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