Comments
mpouraryan
1/27/2016 2:46:36 AM
User Rank Platinum
Re: being a convener
...I have seen you talking about it @Batye--but we can't just depend on "tech Support". The customer has to help drive the issue and be savvy enough. We know for a fact that we're dealing with savvy and educated customers who will not be satisfied per se easily.
mpouraryan
1/27/2016 2:45:12 AM
User Rank Platinum
Re: being a convener
@Batye: What do you view as the "Route of the problem"? What do you propose beyond what has been outlined by our distinguished columnist here? Somehow being tactical is not an answer--right?
mpouraryan
1/27/2016 2:44:16 AM
User Rank Platinum
Re: being a convener
I will add one more point to this: It is very hard to gain a customer, but very easy to lose one. The challenge, though, is choice--and as the level of service becomes ever so commoditized, the challenge is to retain the "soft touch" in it all.
mpouraryan
1/27/2016 2:42:47 AM
User Rank Platinum
Re: being a convener
I would argue that there is nothing wrong with it. Everyone is somehow leveraging the data done in order to be able to make it happen.
mpouraryan
1/27/2016 2:41:40 AM
User Rank Platinum
Re: being a convener
It is truly refreshing to have such a vision. If only this was universally shared as this case which continues to be bothersome which I alluded to earlier as I was on my "walk-about" throughout the community: http://www.ocregister.com/articles/city-689604-internet-center.html
How do change the culture and be transformational?
http://www.ocregister.com/articles/city-689604-internet-center.html
mpouraryan
1/27/2016 2:39:36 AM
User Rank Platinum
Re: being a convener
What is critical to underscore is that we should never find fault--but we have to find a remedy. As we become digitized ever more, we have to make sure that we have a plan "B" and a plan "C"--I talked about it earlier on what I have tried to do in the contest being run at our community.
DHagar
1/22/2016 1:47:42 PM
User Rank Platinum
Re: being a convener
jfranell, great vision on the transformation this can make in a community. As with your diagram in the article shows the dependence on the success of economic/jobs/education, and the partnerships required to make that happen. Building a feasible platform for collaboration - along with leadership - can transform a community and demonstrate the true power of not just the technology but new partnerships.
DHagar
1/22/2016 1:41:45 PM
User Rank Platinum
Re: being a convener
@SeniorBS89396 - and that may be the opportunity for SPs to "convene" and demonstrate the added value that they can provide now with the leadership to build the partnerships that will add value and create excellent models. The technology is there, in many instances we need better cases or models to move people forward.
The concept of Industry Sector is a great role in that it will also provide educative sales and expose people to what can be accomplished. I would believe most people are not up-to-speed or have minimized what their vision is.
Ariella
1/14/2016 4:02:25 PM
User Rank Author
Re: being a convener
< Obviously use cases are not visible but Telco has to take step to analyze and connect with other industries to determine where are the new values> @SenioreBs89396 yes, that would be the way to go. I wonder if they are collecting the data on that and using predictive analytics to map out a strategy for effectively attracting and retaining customers.
batye
1/14/2016 3:38:22 AM
User Rank Platinum
Re: being a convener
@jfranell I would say you both right on the money... happy customer = return customer...
create loyalty... and loyal customers good for profit...
|
|
Italy's 5G auction could exceed a government target of raising €2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market.
The emerging-markets operator is focusing on the humdrum business of connectivity and keeping quiet about some of its ill-fated 'digitalization' efforts.
Three UK has picked Huawei over existing radio access network suppliers Nokia and Samsung to build its 5G network.
Vendor says that it's its biggest 5G deal to date.
Verizon skates where the puck is going by waiting for standards-based 5G devices to launch its mobile service in 2019.
Orange has been one of the leading proponents of SDN and NFV. In this Telco Transformation radio show, Orange's John Isch provides some perspective on his company's NFV/SDN journey.
10/16/2017
Huawei Network Transformation Seminar
The adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete.
The Small Cell Forum's CEO Sue Monahan says that small cells will be crucial for indoor 5G coverage, but challenges around business models, siting ...
People, strategy, a strong technology roadmap and new business processes are the key underpinnings of Telstra's digital transformation, COO Robyn ...
Eric Bozich, vice president of products and marketing at CenturyLink, talks about the challenges and opportunities of integrating Level 3 into ...
Epsilon's Mark Daley, director of digital strategy and business development, talks about digital transformation from a wholesale service provider ...
Bill Walker, CenturyLink's director of network architecture, shares his insights on why training isn't enough for IT employees and traditional ...
All Videos
|
On-the-Air Thursdays Digital Audio
Special Huawei Video
Tweet This