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batye
batye
3/6/2016 7:22:05 PM
User Rank
Platinum
Re: when customer trying to save using know all relatives... it could cost more at the end
@freehe thank you, good info, thanks for sharing....

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freehe
freehe
2/19/2016 11:36:19 AM
User Rank
Platinum
Re: when customer trying to save using know all relatives... it could cost more at the end
The problem is that walls, floors, furniture, mirrors and metal objects can cause Wi-Fi interference and signal degradation.

All Wi-Fi routers and other devices such as Bluetooth, cell phones, electronic devices, cordless phones, baby monitors, microwaves, and other Wi-Fi networks operate within the confines of the 802.11 standard and transmit at the 2.4GHz wavelength. This also causes interference and signal degradation.

1) You can increase your Wi-Fi strength with a range extender. Make sure the extender matches the frequency of your Wi-Fi box. Using a Wi-Fi protected setup is best. Look for extenders that show signal strength.

2) Change the channel. Set your router to channel 1, 6, or 11.

3) Move the router away from all 2.4GHz wavelength devices.

4) Ask your neighbors to change their Wi-Fi to another channel to reduce interference and signal degradation.

5) Install a second router as an access point to extend the Wi-Fi network's range.

6) Ensure your firmware and hardware are up-to-date.

7) Try positioning your Wi-Fi router in the center room of your home to maximize its radius.

 

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batye
batye
2/18/2016 11:40:44 AM
User Rank
Platinum
link - http://www.telcotransformation.com/radio.asp?doc_id=720609
here is the link for 12:00 show if anyone getting lost

http://www.telcotransformation.com/radio.asp?doc_id=720609 - just copy and paste 

should be interesting 

hope to see new faces as after the show

we will have interesting chat :)

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Mike Robuck
Mike Robuck
2/18/2016 10:59:29 AM
User Rank
Author
Re: when customer trying to save using know all relatives... it could cost more at the end
Please join Carl and myself for today's radio show that starts at 12 ET.

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batye
batye
2/3/2016 1:59:26 PM
User Rank
Platinum
Re: when customer trying to save using know all relatives... it could cost more at the end
@ms.akkineni  with WiFi it like a murphy law... when it should needed it - it never worked right ... 

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mpouraryan
mpouraryan
1/26/2016 1:39:14 PM
User Rank
Platinum
Re: when customer trying to save using know all relatives... it could cost more at the end
As I read through the contributions today, all I could note is "wow"!!   The commitment to solve and to overcome is at the heart of living in the "new normal" that is the Virtual World.

I have adopted the mantra that Ben Franklin noted a long time ago:  Any fool can criticize and complain and most fools do.   As such, I have never been shaken by challenges before me especially in the Tech Space.     As someone who has a Virtual Office, maintains a Virtual Network, is working on building a Virtual Community in addition to working on building out a "Smart Home", it is clearly a challenge to maintain "up time"--and it is critical to maintain up-time all the time.   

Here is what I have done while in my Virtual Network at home:
  • Maintain my primary via The AT&T U-Verse Broadband Service
  • Maintain a Backup via my Cell Service
  • Maintain a Third Backup thru Freedom Pop's "Sim Only" Service (In Progress)

I created this strategy based on a number of challenges I ran across as I suffered downtime especially as I was On Virtual Sessions and had to restart my sessions--as late as this past Sunday.    I also worked with AT&T to upgrade my infrastructure which helped immensely.   I have also integrated an extended to ensure that the 100% up time is maintained consistently.   As all agree when dealing with "fires" it is a constant struggle--but well worth it.

 

 

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martin.morgan@openet.com
martin.morgan@openet.com
1/26/2016 11:04:25 AM
User Rank
Author
Challenge of CEM
IVR + Scottish accent = unhappy customer

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jleiser
jleiser
1/26/2016 10:25:26 AM
User Rank
Steel
HTML5
Faced with a multitude of options for choosing a mobile enterprise application platform and disparate camps of developers for each, Xamarin/Windows/Android/IOS/Blackberry some cross platform, some not completely.  By leveraging existing HTML5/Javascript talent and making use of the webservices alrady existing from web applications in addition to our MSDN licenses from Microsoft we chose Cordova / Phonegap with the Visual Studio Hybrid Application templates.   We retaine existing staff and had no need to purchase any new licenses and continued to use our services and data layers and merely had to rewrite our UI which was able to be done platform agnostic so the same code ran on large screen computers, IPads , other tablets and smart phones from all vendors.  No more IOS developers or Blackberry or Android code.  Just HTML like it was desgned to be from the start 20 years ago.  Finally, a solution that makes sense.

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rinkobc9
rinkobc9
1/26/2016 10:19:24 AM
User Rank
Steel
Greatest CEM Challenge
CEM is by far the greatest challenge.  This continues to be a challenge area for so many companies because it's not as simple as integrating cultural change. Where the challenge lies is getting all business units to embrace the customer and align business strategies to move into a customer service environment.  My area decided to launch an enhanced, second-phase of work under CEM.  We created a new CEM Steering Committee that provided leadership and strategic guidance year-round to prioritize efforts in areas of greatest potential impact. We reached out to the use of social media have had a significant effect on how companies communicate with customers.  This helped increase CEM immensely.  Our business is 50% more profitable today.

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ms.akkineni
ms.akkineni
1/25/2016 2:03:08 PM
User Rank
Platinum
Re: when customer trying to save using know all relatives... it could cost more at the end
Often times it is a very similar experience for me at work. I get into a conference room WIFI drops, though on same level. It gets even worse when I go to a different floor.

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