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Joe Stanganelli
Joe Stanganelli
1/16/2016 9:41:22 AM
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Re: when customer trying to save using know all relatives... it could cost more at the end
@Ariella: I wonder how that impacted Wi-Fi interference for the neighbors!

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Joe Stanganelli
Joe Stanganelli
1/16/2016 9:36:54 AM
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BLOCK
I worked at a motel a couple of summers when I was in college.  The motel was decidedly low-tech.  Paper posterboards would be used as calendars/grids in place of a computer system.  It actually was easier to work this way when checking on availability than with a computer system.  Last names of customers would be written across the pertinent squares to indicate which rooms were booked when.

On anticipated busy weekends and dates (Memorial Day weekend, 4th of July weekend, etc.), it was standard practice for management to block one or two rooms and not book them, instead keeping them open until the very day, in case there was an emergency.  (They could always rent the rooms on a walk-in.)  The practice was to indicate a blocked room or blocked set of rooms by writing "BLOCK" in big capital letters across the grid blocks for the pertinent room and dates.

And so it was one busy Saturday, after 4pm, when a couple came in looking for a room.  It was after 4pm, so the owner took one look at the grid, saw "BLOCK," and said to unblock the room, as it was so late in the day.  The couple was then booked into the room.

A short while later, Mr. and Mrs. Block arrived for their reservation.

...

It was a disaster.  There were literally no rooms to give them.  Calls were made all over the area to try to book a room for them at another hotel (and at our motel's expense).  Mr. and Mrs. Block were livid.  A room was finally found for them at another hotel, but they left our motel in a huff.

Going forward, they went from writing "BLOCK" to writing "HOLD" on blocked-off rooms.  I just hope a Mr. and Mrs. Hold didn't come in one busy weekend after I left.

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batye
batye
1/16/2016 1:00:17 AM
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Platinum
:) IT life in IT
@Mike Robuck, @Ariella, @Mitch Wagner - thank you for your reply's to my story... in Easter Europe a lot of things done via family members and in 1999 it was the way how everything was done in Russia... after 1998 russian financial crisis... big players spend money on lixury offices and renovation... but do not want to hire good IT pro's prefer giving jobs to they half brain relatives...I did help out my step brother to figure out the problem with important customers data server keep going off line during lunch and after lunch hours... as I could figure it and solve it at this time... but  17 year old kid - son of one of the Co. bosses, still keep working in as after hours admin for the new properly renovated Server Room with correct up to code wiring.... 

I do not want sound to political or e.t 

but when I do talk with my relatives in Russia via Skype - nothing did change in Russia in the way things done... it still who you know and what family you born into or marry into..., Education and hard work no longer counts... on the positive side -  random Russians people no longer get shot on the streets like before during mafia wars - from 1989 to 2000... only danger if you member of oposition like Boris Nemtsov or true journalist like Anna Politkovskaya and others may God Bless they souls...

https://en.wikipedia.org/wiki/List_of_journalists_killed_in_Russia

the sad reality from what I did see in my youth day in Russia nothing change much... only they have new Czar for life - Mr. Putin...

I travel and live in many places, but I do prefer North American/USA way of life... it not the perfect way... but in my humble opinion it a right way for me :) and my immediate family... :) :) :)

it not my saying but I love the one of the Quotes from Rudyard Kipling : "LET it be clearly understood that the Russian is a delightful person till he tucks his shirt in. As an Oriental he is charming. It is only when he insists upon being treated as the most easterly of Western peoples, instead of the most westerly of Easterns, that he becomes a racial anomaly extremely difficult to handle. The host never knows which side of his nature is going to turn up next." 

same with my extended family and relatives this days :) I have to watch what I say... as in they mind Putin no longer power hungry, corrupt KGB officer, he is hero getting """"Russian land"""" back... FSB propoganda at work- lol... but it sad, sad reality...:(:(:( as in my eyes nothing did change from my last trip to Russia - 16 years ago...  new generation of 17 year's old kid's - son's/daughter's of one of the Puting friends, managing Server Rooms and Corporations... thinking they saving big money... but at the end all Russian people pay... and due to the Global World/Global Economy we ending up paying too, what ever we like it or not... Sad reality - How I see it... I do hope I'm wrong with my bias point of view... but History will tell... 

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Mike Robuck
Mike Robuck
1/15/2016 3:46:35 PM
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Re: when customer trying to save using know all relatives... it could cost more at the end
@batye above and beyond! My wife handles IT at our house, mainly because we've decided that it's bad for our marriage if both of us do it together. 

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Ariella
Ariella
1/15/2016 3:09:42 PM
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Re: when customer trying to save using know all relatives... it could cost more at the end
@batye That's quite a story! It becomes even funnier in light of the recent story about the servers on which Hillary Clinton's emails were stored having been in a bathroom See http://nypost.com/2015/08/18/hillarys-email-server-was-run-out-of-an-old-bathroom-closet/ 

"The space that we had our office was essentially designed as a residential unit ... the bathroom connected to the master closet and that's what we retrofitted as a server room," he said."

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Mitch Wagner
Mitch Wagner
1/15/2016 1:35:47 PM
User Rank
Gold
Re: when customer trying to save using know all relatives... it could cost more at the end
Providing tech support to friends and family members is the curse of those of us who work in the industry. You've certainly brought the game to a new level though!

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batye
batye
1/15/2016 3:01:37 AM
User Rank
Platinum
when customer trying to save using know all relatives... it could cost more at the end
in my youth days I love to travel and end up in Moscow, Russia for few days to take a tour of the city and see my blood relatives... I did brag about my Western IT education ... end result my step-brother ask me for a little favor to take quick look as a freshly minted Network Admin. at his friends office server room as one of the main important data servers could not be accessed or pinged each day during office lunch hour and few hours after...
I did agree to help him out...
Next morning we arrive at the new modern Office with too much security everywhere: security/face control, secure parking, video security, armed guards with AKM's and Saigas... I got issued -  temporary photo id pass  to get access  to the server room -  with one of the armed security guards watching over my shoulder... when we entered Server Room - I did see and smell :) -  server room was cannibalized from old washroom... no server racks on the walls - very expensive servers  just sitting on the floor.... old mildew on the walls and wet floor from leaking pipe plus anytime some one do flush toilet... water from the old broken pipe got poured to main UPS Outlet area - UPS got knocked out by the surge protection/Zap -  starting emergency server shutdown as server get turned off by UPS it could not be pinged but after few hours main building HVAC system did get sense of too much humidity and did dry the room,  few hours  after room get dry - UPS automatically reset itself - restarting the server and get visible on network again until some one go to washroom... and flush... and everything get repeat over and over.  How UPS battery did not exploded - I do not know... Server Room was managed/attend once in few day after  office hours by 17 year old kid - son of one of the Co. bosses.  Relocating Server Room to the other part of the building and installing proper servers racks on the walls with upgraded wiring -  did solve the problem... 

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