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ms.akkineni
ms.akkineni
1/29/2016 9:37:33 AM
User Rank
Platinum
Re: Brevity is also hilarious...
One of my very recent projects had a piece of IVR integartion. We were listening to existing system options and working with business team about what and how could be changed for better outcome. I must say ACCENT is a true facor. And as @mhhf1ve mentioned we have to admit 'bad connection' has its stake as well.

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ms.akkineni
ms.akkineni
1/29/2016 9:33:10 AM
User Rank
Platinum
Re: humor
Thanks Mike. It was good to know people's experiences. There is always a takeaway after you read someone's story.

Looking forward for the next one...

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vnewman
vnewman
1/28/2016 4:49:05 PM
User Rank
Platinum
Re: humor
We just deployed SAS' Adaptive Customer Experience software as a CEM tool at our firm.  It will be interesting to see the data it reveals and perhaps I will be able to mine a great story from it for the next contest!

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NewIPLiz
NewIPLiz
1/28/2016 12:57:18 PM
User Rank
Platinum
Re: humor
I am a total geek when it comes to hearing people's personal stories about how they solved problems -- I just love it. Congrats to the winner and I can't wait to see what's next!

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Mike Robuck
Mike Robuck
1/28/2016 10:26:19 AM
User Rank
Author
humor
Joe Stanganelli's post on page 3 was also humorous. batye got us off to a good start with the first post on page 1. 


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LightRay
LightRay
1/28/2016 8:44:45 AM
User Rank
Author
Lots of great responses!
Some very good insigts and expeiences shared on the message boards! And a worthy winner. Looking forward to the next set of real-world experiences...

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mhhf1ve
mhhf1ve
1/27/2016 7:16:27 PM
User Rank
Platinum
Brevity is also hilarious...
> "IVR + Scottish accent = unhappy customer"

That's also pretty funny. Some accents can be harder to understand than others... and I'm just imagining a thick Trainspotting-like accent over a horrible connection.

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