Comments
single truck roll
Single truck roll; good for saving money by service providers, good for customers to get things connected in one stop.
DHagar
2/18/2016 8:49:53 PM User Rank Platinum
Re: single truck roll
Mike, great interview! No wonder Pam is recognized as a leading woman in the industry.
Excellent knowledge of what it takes to make the merger work and to successfully implement. You can see she knows how to develop the focus (aligned to the customer), provide realistic selection criteria for decision making in implementation, and in building the new culture that works well for the employees and result in improved services to the customers. A great model. No wonder AT&T is a leader!
Pam
Thanks! I think Women in Comms editor Sarah Thomas will be speaking with Pam at some point in the near future.
clrmoney
2/19/2016 10:20:47 PM User Rank Platinum
AT&T and DirectTV merge
I think it is a great idea and opportunity for this merge more data for cell phones and more channels in a way and better deals for customers etc.
mhhf1ve
2/23/2016 7:59:51 PM User Rank Platinum
Re: AT&T and DirectTV merge
It's always interesting to hear stories of how large databases are managed when they contain live customer data.... There are some fascinating stories behind the airline industry's booking database. All these "home grown" systems meet some NP-hard level problems when trying to sort them and merge them. Maybe someday we'll have quantum computers or really good AI to sort all this stuff out more quickly and easily. :P
batye
2/24/2016 2:56:16 AM User Rank Platinum
Re: AT&T and DirectTV merge
@mhhf1ve I could not agree more and do hope in the future we will get better AI solution to sort out...
dlr5288
2/24/2016 12:41:10 PM User Rank Platinum
Merging
It's interesting that AT&T can merge with another companyas DirecTV. It would be crucial that both companies had the same idea and thoughts towards their customers. It seems for the most part that they did.
I think this was not only great for AT&T to learn how to manage merging with other companies, but for oter carriers to be able to take a chane and merge also.
I can see how merging can go terribly wrong though. If the companies customers don't want the same things or the companies themselves don't agree, it can be a mess. I think AT&T and DirecTV however did a great job at merging and keeping the people happy.
Re: Merging
@dlr5288:
Yes, as it is with anything there are merits and demerits.
However i have to say this, AT&T has been marketing this all-in-one package to a great deal. I am the personal witness for this. When I was in their store I was provided all the details about the deal and alliance. I obliged to listen to the sales rep but had to gracefully decline as i have a similar set up with Verizon FIOS.
Customer
We both had very customer-centric cultures..
There you go, She almost got a buy in. Being customer centric is the real key for businesses. As Pam mentioned that appears to be the priority from both companies. We can only expect many more good things to come.
Great Interview
@Mike:
Great interview. She provided good explanation about how they dealt with platform, databases, their billing consolidation etc. It didn't surprise me when she siad FCC approval was not easy. She reiterated again at the end 'Customer Fisrt' as the takeaway.
Most importantly I really like the level of clarity that she demonstrated through out even when it has to do with very low level details.
|
|
Italy's 5G auction could exceed a government target of raising €2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market.
The emerging-markets operator is focusing on the humdrum business of connectivity and keeping quiet about some of its ill-fated 'digitalization' efforts.
Three UK has picked Huawei over existing radio access network suppliers Nokia and Samsung to build its 5G network.
Vendor says that it's its biggest 5G deal to date.
Verizon skates where the puck is going by waiting for standards-based 5G devices to launch its mobile service in 2019.
Orange has been one of the leading proponents of SDN and NFV. In this Telco Transformation radio show, Orange's John Isch provides some perspective on his company's NFV/SDN journey.
10/16/2017
Huawei Network Transformation Seminar
The adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete.
The Small Cell Forum's CEO Sue Monahan says that small cells will be crucial for indoor 5G coverage, but challenges around business models, siting ...
People, strategy, a strong technology roadmap and new business processes are the key underpinnings of Telstra's digital transformation, COO Robyn ...
Eric Bozich, vice president of products and marketing at CenturyLink, talks about the challenges and opportunities of integrating Level 3 into ...
Epsilon's Mark Daley, director of digital strategy and business development, talks about digital transformation from a wholesale service provider ...
Bill Walker, CenturyLink's director of network architecture, shares his insights on why training isn't enough for IT employees and traditional ...
All Videos
|