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batye
batye
3/10/2016 1:24:23 PM
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Platinum
as technology develops
as technology develops Digital lifestyle becomes reality.... how I see it ...

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freehe
freehe
3/10/2016 7:34:53 PM
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Re: as technology develops
Excellent interview. I agree, people first then technology second. Cultural challenge is a recurring theme for implementing new technologies.

Building partnerships and ecosystems is definitely a great way to gain insights, obtain knowledge and lessons learned.

Companies have to start focusing on what the customer wants using analytic data and then use that data predict what customers want in the future.

Employees have to shift their focus from technology to what the customers wants. Employees must act as if they are a customer of the company and use their own experiences as a customer of a service provider and combine that knowledge to identify what customers want or don't want.

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batye
batye
3/10/2016 7:49:48 PM
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Re: as technology develops
@freehe  yes, I could not agree more, you are right :)

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Writerfo10281
Writerfo10281
3/11/2016 2:44:47 PM
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Gold
Re: as technology develops
Doesn't matter what the company is, or the product, even they don't start putting customers first, they can't survive. There is just too much competition, and too many 'great' companies that we can switch too...The companies that get rave reviews from customers are the ones who survive. Who couldn't use a bit of 'positive' word-of-mouth? A great referral is excellent free advertising...

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DHagar
DHagar
3/11/2016 5:36:39 PM
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Platinum
Re: as technology develops
Writerfo10281, the customer is indeed king today.  There is so much competition that unless you can provide goods and services of value to the customer they will turn to another company.

I think this is a major mindset shift with telcos who have initially positioned themselves based on technology.  Now it has to be quality service - solving the customer's problems - and as he said in the interview, many of them do not know where to start.

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Writerfo10281
Writerfo10281
3/13/2016 6:05:44 PM
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Gold
Re: as technology develops
@DHagar...right--if they aren't sure where to start, maybe they should listen to their customers? :) I am sure the customers have plenty of good suggestions! :)

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mpouraryan
mpouraryan
3/18/2016 4:27:38 PM
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Platinum
Re: as technology develops
In my experience, the customer does matter--However, sometimes I have written on issues of concern--and have never heard back.   But I was impressed, for instance, with the folks at Twenty20 (an app I work on for @DailyOutsider curating an Photo Album) that was quite forthcoming on the question and then followed it up with a survey.    it can only get better.

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mhhf1ve
mhhf1ve
3/18/2016 2:06:51 PM
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Platinum
Re: as technology develops
> "the customer is indeed king today."

Hm. Depends on what market? Some customers don't have the option to switch to other providers, so the leverage of canceling a contract doesn't exist.

Some technologies have indeed made a whole new ecosystem of options available to the customer, but there are still some choke points where only a handful of competitors exist.

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DHagar
DHagar
3/18/2016 2:23:48 PM
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Platinum
Re: as technology develops
@mhhf1ve, thanks for making that key point - you are absolutely correct.  Unfortunately, the evolution has been uneven and in some markets there clearly is a monopoly or limited choices - in those markets the customers are totally at the mercy of the provider.  Hopefully those markets will continue to deliver to expand those choices!

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mhhf1ve
mhhf1ve
3/18/2016 3:18:30 PM
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Platinum
Re: as technology develops
Hopefully, technology will force more markets to expand so natural monopolies can't form or are disrupted. It's happening slowly already, but there are still a few things that even technology can't avoid -- like spectrum regulation and pole access rights.

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mpouraryan
mpouraryan
3/18/2016 4:23:34 PM
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Platinum
Re: as technology develops
I remain hopeful--although my hope at times seems naive @mhhf1ve.    For instance,  I see the evolution on personal computing with Rasperry Pi, the 9 Dollar Computer Chip, the Block Smart watch as some recent examples.    What I see on Kickstarter is fascinating and through who I work for, The Daily Outsider, we try and support such up and comers because we have to.   The problem is that the majors have quite a monopoly and that monopoly is becoming increasingly tough to crack--when Amazon is talking about creating its' own delivery network, one wonders.....

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DHagar
DHagar
3/18/2016 4:57:51 PM
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Platinum
Re: as technology develops
@mhhf1ve, maybe the continued development of "platforms" could eventually become a "host" to outreach into these unprofitable, jurisdictional, regulated areas that have resulted in limited choice.

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mpouraryan
mpouraryan
3/18/2016 5:09:49 PM
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Platinum
Re: as technology develops
What was developed by these guys:

https://www.kickstarter.com/projects/1598272670/chip-the-worlds-first-9-computer/

is a step in this direction.  

Interesting times we live in!!



 

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DHagar
DHagar
3/18/2016 5:53:07 PM
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Platinum
Re: as technology develops
@mpouraryan, thanks for sharing!  That's incredible!

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mpouraryan
mpouraryan
3/19/2016 2:05:35 AM
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Platinum
Re: as technology develops
This is just as I just saw while "On the grid" what Freedom Pop is doing with its' Cell Service--I have used them before    The Transformation is dizzying to be witness to.

Happy Spring to all!!
:))

 

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DHagar
DHagar
3/21/2016 1:14:36 PM
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Platinum
Re: as technology develops
@mpouraryan, well it truly is impressive.  As we open up the access and people apply technology to problems with new ideas, it truly is exciting to see what can be accomplished through the economics as well as the "connectedness" that can be accomplished.  I share your vision, I believe we are only at the beginning of true innovation.

Happy Spring to you as well!

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mpouraryan
mpouraryan
3/21/2016 1:34:06 PM
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Platinum
Re: as technology develops
As I am "in community" and working on supporting my own network "curation", the official word is out on "iPhone SE".   This is as Apple talked about some interesting strides in Health.   The opportunities are truly limitless as we are witness to the transformation we deliberate here.

 

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mpouraryan
mpouraryan
3/18/2016 4:25:28 PM
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Platinum
Re: as technology develops
It is true @Dhagar--but I would argue though that certain parts of the World have been truly on the cutting edge--I never forget the digitized school in South Korea when we here in the United States could hardly find funds for just one single computer lab.   Things are a lot better now--but we are still leaps and bounds behind--and the digital divide is yet to be closed. 

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DHagar
DHagar
3/18/2016 5:04:35 PM
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Platinum
Re: as technology develops
@mpouraryan, I think you are right.  The US definitely leads in the science and advancement of technology, but I am not certain we are the leaders in digital lifestyles.  I think other parts of the world have a more even digital development and in some cases are more advanced.

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mpouraryan
mpouraryan
3/18/2016 5:11:42 PM
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Platinum
Re: as technology develops
There is a realization of the digital divide that is driving Facebook & Google to help come up with ideas (some of it rather far fetched) to bridge the digital divide.   Where it goes right now is anyone's guess.

 

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DHagar
DHagar
3/18/2016 6:05:35 PM
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Platinum
Re: as technology develops
@mpouraryan, indeed the digital divide is an issue - both in the US as well as globally.  Google & Facebook obviously are recognizing the growth in smartphones and the opportunity for "connecting" through the telcoms, as well as recognizing the future of IoT.  Of course Bill Gates has attempted to make some improvements as well earlier with low cost PC's.  That is why your Kickstarter idea is a great door opener.

I think as the cost of technology continues to go down, and access through devices increases, there is opportunity to further "connect" people at all levels.  I think that is one of the really great contributions that can be made.

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mpouraryan
mpouraryan
3/19/2016 2:07:10 AM
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Platinum
Re: as technology develops
At the heart of the transformation we are deliberating is indeed the bridging of it--and all seem to recognize it.   Bill Gates (thru his foundation) has made profound strides indeed.   But it is not enough though because we can't seem to keep up.

 

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DHagar
DHagar
3/21/2016 1:18:39 PM
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Platinum
Re: as technology develops
@mpouraryan, indeed, to fully realize the potential of innovation will take "sustainable" investments to provide the infrastucture from which even and equitable transformation can truly take place. 

Some will invest because of the nobility of the goal, some will see market opportunities (particularly in the undeveloped nations), and some will follow the leaders.

Vision, sharing information and stories about these developments (i.e., Telcotransformation), and good leadership will keep us moving forward!

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mpouraryan
mpouraryan
3/21/2016 1:36:00 PM
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Platinum
Re: as technology develops
I would "humbly" suggest that there has to be a "selfish" motive as well because it is simply in the interest of people to be transformational in this respect.   Apple, for instance, noted how it is now 100% Carbon Neutral in China--if this is not transformation--I don't know what is. 

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DHagar
DHagar
3/21/2016 1:40:55 PM
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Platinum
Re: as technology develops
@mpouraryan, agreed - self-serving motivation, however is good, in that you want to accomplish goals and if transforming is one of your goals that is a good thing.  That is different than "selfish" goals which only benefit me.

If it is truly "sustainable", it has to both serve the vision plus "produce" revenues to make the investment beneficial, as you point out.

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mpouraryan
mpouraryan
3/21/2016 2:01:52 PM
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Platinum
Re: as technology develops
To your point, what Apple noted in what they've done in China is remarkable--They have been able to build a 40 Megawatt solar farm with no impact to the local ecosystem powering their entire infrastructure in China--that's impressive--and they are not stopping there!!! 

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DHagar
DHagar
3/21/2016 2:27:54 PM
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Platinum
Re: as technology develops
@mpouraryan, great example - that is remarkable!  That is why they are one of the leading companies in the world!

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mpouraryan
mpouraryan
3/21/2016 2:30:37 PM
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Platinum
Re: as technology develops
What was also remarkable is how they have been able to achieve a 93% renewal rate worldwide--not withstanding some of the other initiatives like 99% recycling packaging and other initiatives.     This is truly transformational--I was also blown away at what they noted with Apple TV (which is at the heart of Telco Transformation as well).

Truly challenging times....

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DHagar
DHagar
3/21/2016 2:34:37 PM
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Platinum
Re: as technology develops
@mpouraryan, very impressive indeed!  They are setting a high bar.  It is both an example of what can be done, as well as inspires others to strive for greater accomplishments.


Definitely exciting!

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mpouraryan
mpouraryan
3/21/2016 2:44:06 PM
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Platinum
Re: as technology develops
Our challenge here, as I see it, is to entice others to live up to Apple's Example.  The Technology is now available--why it is not being done is mind-boggling to say the least. 

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DHagar
DHagar
3/21/2016 3:49:34 PM
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Platinum
Re: as technology develops
@mpouraryan, well stated.  Apple has shown the way.  If companies don't become engaged and transform they will be left behind.

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dlr5288
dlr5288
3/23/2016 9:36:32 PM
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Platinum
Re: as technology develops
Yes that's a good point.

I think a lot of businesses just try to keep up with Apple or be able to compete with them. I think we need to look further with digital and not just try for the best thing out there right now, but the best that we could do.

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mpouraryan
mpouraryan
3/24/2016 12:12:16 AM
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Platinum
Re: as technology develops
Hooking up with Apple is not necessary a bad thing--there were, for instance, some interesting announcements on health care that is quite helpful.   People who have hooked up with Apple have been able to hold their own and them some....I have a set from https://www.olloclip.com/ which I use as part of the production efforts for The Daily Outsider Studios.

 

https://www.olloclip.com/

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DHagar
DHagar
3/24/2016 4:27:29 PM
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Platinum
Re: as technology develops
@mpouraryan, good points.  I fully agree about the platform Apple is building in healthcare.  They are providing not only devices that have consumer value, but are becoming a powerful host for IoT and other rapidly developing networks.

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mpouraryan
mpouraryan
3/24/2016 5:26:13 PM
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Platinum
Re: as technology develops
The key is to "sustain this" in a way that does not lose people's interest as I am seeing reports of a slowdown in iPhone Sales which may present challenges down the line.   Transformation is not easy--it is hard--but just like life, compared to what?  

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DHagar
DHagar
3/24/2016 5:37:01 PM
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Platinum
Re: as technology develops
@mouraryan, well there you go - very true - transformation is not easy.  But growing, learning, and adapting is less stressful than trying to "hold onto the deck chairs of the Titanic".  We either control things or align with them. 

Technology has truly nudged people into ongoing change in an amazing way.

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mpouraryan
mpouraryan
3/24/2016 5:59:39 PM
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Platinum
Re: as technology develops
What you noted was what the great Jim Rohn noted: "...Either you control the day or the day controls you".   It underscorse how we have to be careful as we get excited about the new gadget or new APP--what is the actual applicabliity?   At some stage, we will be "numb"...that's why a sense of simplicity is just ever so important now.    

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DHagar
DHagar
3/24/2016 6:34:03 PM
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Platinum
Re: as technology develops
@mpouraryan, well said.  After all, we are only human!

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mpouraryan
mpouraryan
3/28/2016 1:50:22 PM
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Platinum
Re: as technology develops
I was "kind of" horrified @Dhagar as I saw the story on China Daily on Softbank deploying Robots at their stores:  http://www.chinadaily.com.cn/business/2016-03/25/content_24093339.htm

 

http://www.chinadaily.com.cn/business/2016-03/25/content_24093339.htm

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DHagar
DHagar
3/28/2016 2:08:17 PM
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Platinum
Re: as technology develops
@mpouraryan, I have heard about the China use of robots - but am holding judgement based on the following thinking.  If robots "assist" and "augment" the human service, then they could be a good thing - Hilton hotels is adding them here in the US, etc.  So, as with everything we have been stating, if the right mix of human-technology is put together, robots can be an added value to service, not a shield.  But, it sill depend on how it is implemented and managed - as with all technology.

So don't lose faith yet!

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mpouraryan
mpouraryan
3/28/2016 2:10:47 PM
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Platinum
Re: as technology develops
I don't plan to--but note this is from Japan that is increasingly trying to deploy such technologies as Japan is increasingly aging and is faced with a decrease in Population.    

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DHagar
DHagar
3/28/2016 2:23:22 PM
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Platinum
Re: as technology develops
@mpouraryan, interesting analysis.  I believe the Chinese are seeking fast starts to becoming a competitive economy - so may be using robotics - like the example - to achieve that goal.  The Japanese with the shrinking economy and population, may be turning to to robotics as a means of providing access to goods/services where they otherwise might not be able - either as a temporary or means of service delivery.

Thankfully, we have an economy which gives us a choice. 

I believe globally, robotics will be deployed for a variety of reasons - hopefully more positive and advancement of the human/machine capabilities than negative.

Thanks for sharing.

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dlr5288
dlr5288
3/28/2016 7:56:40 PM
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Platinum
Re: as technology develops
Yes, I agree with you.

I think China is slowly starting to develope a stronger digital community and is becoming a competitor for sure.

I think it's exciting to see where they will go with their new advancments. More importantly though, I'm excited for our new developments! 

 

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DHagar
DHagar
3/29/2016 12:56:40 PM
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Platinum
Re: as technology develops
@dir5288, well said.  It might be that the international competition may spur us on in our developments.  I believe the digital networks developing, cognitive computing, IoT, etc., hold great promise for us.  We won't be bored!

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dlr5288
dlr5288
3/29/2016 1:43:01 PM
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Platinum
Re: as technology develops
Yes, definitely!

I don't think we'll be bored any time soon. I feel like there's always new advances especially in iPhones. Personally, I'm hooked on my phone and always looking for the new cell device. I'm excited to see what else Apple will come out with!

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freehe
freehe
4/26/2016 8:31:41 PM
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Platinum
Telcos Evolving Into a Digital Lifestyle Enabler
Finally they get it. This is what customers have wanted all long. It's a shame it took all these years for them to figure it out. Customer centric solutions are what separates the leaders from the followers. Customers are critical to a company's success.

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dlr5288
dlr5288
4/27/2016 8:36:30 PM
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Platinum
Re: Telcos Evolving Into a Digital Lifestyle Enabler
I couldn't agree more!

Sometimes I think that companies are too focused on competing with other companies that they dont focus on the bigger picture. That being the loyal consumers and working on things to make it easier and better for them to use.

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mpouraryan
mpouraryan
3/30/2016 12:31:18 AM
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Platinum
Re: as technology develops
As I was reflecting upon  your thoughts, I view their efforts (the Chinese that is) be overshadowed by the reality of Economic Pressures and the corresponding political challenges.   For any transformation to occur, both have to be there--and China will have profound challenges in this regard.

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DHagar
DHagar
3/30/2016 1:06:51 PM
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Platinum
Re: as technology develops
@mpouraryan, as always, thoughtful analysis.  I think they recognize your points of the economic priorities as part of their political solution.  So I agree with you that they do have challenges. 

I believe they will seek ways to use technology and advance their digital/technology infrastructure both to provide the capabilities and image of an advanced economy - promoting it both for digital lifestyles as well as industrial, military, and commercial applications.  Because of their size wherever they apply technology will make the global economy take notice.

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mpouraryan
mpouraryan
3/30/2016 2:41:44 PM
User Rank
Platinum
Re: as technology develops
Very gracious of you as always @DHagar--One indication of this transformation is their announcement of a $ 24 Billion Initiative for IC--they will not be resting on their laurels not withstanding the on-going social and economic fissures...

 

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DHagar
DHagar
3/30/2016 3:37:51 PM
User Rank
Platinum
Re: as technology develops
@mpouraryan, thanks - good info.  When they are focused they can be powerful.  It sounds like they intend to be fully competitive in IC.

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freehe
freehe
3/31/2016 8:30:53 PM
User Rank
Platinum
Re: as technology develops
I have always felt that other countries were far ahead in technological advances than the U.S.

DHagar, I agree companies must remain focused. Companies also need to focus on the user experience. It is great that a user no longer needs a mouse and keyboard, can now use touch screen or biometrics but most users are not technology savvy so those features are nice to have but aren't earth shattering.

The goal of IC should anticipate a user's wants and needs before they request them. I am curious to see the advances in IC.

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DHagar
DHagar
4/1/2016 2:39:54 PM
User Rank
Platinum
Re: as technology develops
@freehe, well stated.  Great points about the focus on the user experience.  I share your view - I believe that is the key to truly opening the doors and opportunities in building a real digital lifestyle.  Let's hope more IC's focus on that.

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dlr5288
dlr5288
4/26/2016 7:11:39 PM
User Rank
Platinum
Re: as technology develops
Yes, totally agree with you!

I think the main focus should always be the consumers and what they want and need in a service. More importantly, like you pointed out, before they know they want or need it. Having people think "wow I really need this" in a product is something companies should strive for.

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dlr5288
dlr5288
3/28/2016 1:30:53 PM
User Rank
Platinum
Re: as technology develops
I agree.

I don't necessarily think it's a bad thing either. I just feel like Apple is the market to beat in todays society. Also with the technolgy evolving I think Apple is only going to become more powerful and popular.

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dlr5288
dlr5288
3/21/2016 8:33:49 PM
User Rank
Platinum
Re: as technology develops
Yeah I agree.

I don't know as of yet if we're the leaders in digital technology. However, I do think we are moving in the direction of getting there. It's going to take time, but I think we can move forward with new technologies and evolve into a digital country.

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DHagar
DHagar
3/22/2016 1:04:40 PM
User Rank
Platinum
Re: as technology develops
@dir5288, I agree with your assessment.  My point was that we "lead" in new technology developments (i.e., Apple, Microsoft, IBM, AT&T, Facebook, Cisco,etc.) and the science of computer science - which we export around the world.  I think that we may not be as advanced in fully becoming a digital country in that we have other choices, resources, etc.  It seems that Europe, developing nations, etc., are more quickly adopting digital networks to become truly digital countries.  I believe we will get there as well.

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dlr5288
dlr5288
3/23/2016 7:46:54 PM
User Rank
Platinum
Re: as technology develops
Oh yes, very good points!

Hopefully we will get there when it comes to becoming a digital country. I have faith though. We usually act quickly and get on top of new advances in technology quickly.

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DHagar
DHagar
3/23/2016 7:54:35 PM
User Rank
Platinum
Re: as technology develops
@dir5288, agreed that's our innovative nature and pioneering spirit!  We won't be left behind.

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mpouraryan
mpouraryan
3/18/2016 5:13:12 PM
User Rank
Platinum
Re: as technology develops
If the customer does not matter, then companies have no business to be around as they are.  The Market should not matter--right?

 

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batye
batye
3/12/2016 5:33:15 PM
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Platinum
Re: as technology develops
@Writerfo10281 yes, you are right I could not agree more... as this days Co. should not overlook it...

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clrmoney
clrmoney
3/14/2016 11:42:11 AM
User Rank
Platinum
Telco evolving
I think it is a great idea and opportunity to offer customers not just some temporary service but a lifetime service or membership because we are getting evolved in technology.

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DHagar
DHagar
3/14/2016 2:20:17 PM
User Rank
Platinum
Re: Telco evolving
@clrmoney, that is a great idea.  Developing a customized and life-cycle relationship with the customers could be a distinct advantage.  We are past the utility stage, services and relationships can be a true differentiator.

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dlr5288
dlr5288
3/15/2016 2:08:54 PM
User Rank
Platinum
People
I love how in the video he states that it's the people that make the difference. It's the people that are important. Digital is always being thrown around and, like he said, of course it's a huge part of evolving, but it's also about the people. The workers and consumers are the ones who really make the difference.

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Writerfo10281
Writerfo10281
3/17/2016 8:15:21 PM
User Rank
Gold
Re: People
I noticed that, too--and liked it. The consumers (and the people behind the digitization) are the ones that really drive digital forward.

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dlr5288
dlr5288
3/21/2016 6:35:52 PM
User Rank
Platinum
Re: People
Yes exactly!

I feel like too many times the people go unnoticed. Not the consumers, but the people behind the technology. We are always focusing on the technology behind the new devices, but sometimes the people don't get the credit they deserve. The people are what drives these forces.

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DHagar
DHagar
3/22/2016 1:07:01 PM
User Rank
Platinum
Re: People
@dir5288, great point about people!  Absolutely, people develop, apply, and bring technology to life.  We should applaud the human ingenuity as well as the technology advancements!

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dlr5288
dlr5288
3/23/2016 7:48:25 PM
User Rank
Platinum
Re: People
Ahh thank you!

Yeah, I feel like sometimes people forget that there are actual people (workers) behind these new products and advancements. That's why I loved when the importance of people were brought up.

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DHagar
DHagar
3/23/2016 8:05:20 PM
User Rank
Platinum
Re: People
@dir5288, that is where the value is!  Hopefully if we design the right transformations, the human intelligence will be more transparent, with the machine intelligence doing the more "routine" tasks and humans still analyzing, designing, problem solving, collaborating, etc. - the things that make everything work!  That will be a win-win.

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dlr5288
dlr5288
3/23/2016 8:17:31 PM
User Rank
Platinum
Re: People
I couldn't agree more!

As long as we incorporate both the mechanics and the people behind the advancements, I feel like that will be the real "win" here for a digital lifestyle!

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Eric Bozich, vice president of products and marketing at CenturyLink, talks about the challenges and opportunities of integrating Level 3 into ...
Epsilon's Mark Daley, director of digital strategy and business development, talks about digital transformation from a wholesale service provider ...
Bill Walker, CenturyLink's director of network architecture, shares his insights on why training isn't enough for IT employees and traditional ...
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Telco Transformation
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