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elizabethv
elizabethv
3/22/2016 6:40:57 AM
User Rank
Platinum
Save a sinking ship
I doubt that even Amazon can save Comcast from their horrible customer service reputation. There's a meme floating around suggesting something to the affect that Comcast customer service would reduce the drug problem we have in this country. You can't treat customers the way Comcast has for decades now and think just be throwing your ring in with Amazon is going to boost the mess you created. To be honest, I'm a little surprised Amazon agreed to partner up, though lately it seems like Amazon is willing to partner up with anything for some more traffic through the site.

Do you think this is a good route for Comcast, or a bad route for Amazon? 

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afwriter
afwriter
3/21/2016 10:45:20 PM
User Rank
Platinum
Re: Interesting name... Cable store...
My best bet is that "Cable" rings better to the average consumer than Telco.

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afwriter
afwriter
3/21/2016 10:42:36 PM
User Rank
Platinum
Re: is this better?
Maybe people are hoping that ordering through Amazon will somehow help Amazon's customer service rub off on Comacast LOL.  I do think that there is a certain amount of convenience involved through doing it this way, especially if you can pay with Amazon gift cards.  Returns when you cancel your service may be another benefit, because returning equipment to Comcast is a pain in the you know what. 

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mhhf1ve
mhhf1ve
3/21/2016 9:40:21 PM
User Rank
Platinum
Re: is this better?
Hmm. One carrot for Amazon customers to sign up.. might be if Amazon can ship you all the home gateway stuff you need to get started with Comcast with its Amazon Prime speedy shipping...? The Amazon One-click convenience might be enough to get a new subscriber to sign up for Comcast. (Though, I don't know how much of an impulse purchase Comcast cable really is..?)

 

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mpouraryan
mpouraryan
3/21/2016 9:38:53 PM
User Rank
Platinum
Re: is this better?
I am aware of the breath of offerings thru Amazon direct--so it will quite an interesting "slugfest" to see who comes out on top during this interesting collaboration.    Amazon is trying to be a "virtual distributor"--but whether customers see a value in it is an open question--no doubt.

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mhhf1ve
mhhf1ve
3/21/2016 9:37:16 PM
User Rank
Platinum
Re: is this better?
I seriously doubt that AmazonPrime's Instant Videos will be enhanced at all by this limited partbership. Comcast has little incentive to make Amazon's OTT video services any better. 

ICYMI, Amazon Prime also offers content from HBO and Showtime, as well as some stuff from several other studios like AMC, in addition to "Starz" -- and Netflix has similar deals to license content that come and go all the time. It's why there are some sites dediated to tellling movie fans "what to watch" before it disappears on Netflix/Amazon/Hulu.

I wonder what the fate of Hulu will be in all of this telco transformation... 

 

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mpouraryan
mpouraryan
3/21/2016 9:21:45 PM
User Rank
Platinum
Re: is this better?
No question the reach and the savvy nature of Amazon will add Comcast immensely.   I will be keen to see how transformational this with the delivery and whether in fact it will somehow be bundled in with Amazon's own Hardware, for instance.   I note this because as an FYI, I've noticed that some of Amazon Prime's Movies are already outsourced to "Starz"....

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mhhf1ve
mhhf1ve
3/21/2016 8:59:44 PM
User Rank
Platinum
Interesting name... Cable store...
I wonder why they went with "Cable" store.. I guess there's no future in telco stores or MSO stores..?

It'll be interesting to see what other cable providers join Comcast... (if any?) 

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mhhf1ve
mhhf1ve
3/21/2016 8:57:07 PM
User Rank
Platinum
Re: is this better?
Better for whom? The end customer.. not so much, but I'm sure Comcast doesn't mind getting another channel for sales leads that possibly comes with a sales history of items purchased via Amazon. This could be a way for Comcast and other cablecos to compete with OTT services by gathering more marketing/demographic data on their customers. Perhaps future ads on Xfinity will be served based on Amazon user data? 

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mpouraryan
mpouraryan
3/21/2016 4:21:17 PM
User Rank
Platinum
Re: is this better?
As I read thru this, my only question is this:  how much is enough?   This is as I am listening to CBSN on my Amazon FireStick awaiting a speech by Donald Trump for @DailyOutsider.    I also do question the value per se.   

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