Comments
afwriter
5/27/2016 12:00:02 PM
User Rank Platinum
Transformation
Now all they have to do is transform their customer care...buh dum tiss.
Seriously though, I wonder how much this is going to cost the consumer.
clrmoney
5/27/2016 3:07:37 PM
User Rank Platinum
century link virtualization
Century Link has a lot to offer from their virtual services that are about 50% so them transforming into something more or something else I'm not surprised
Re: Transformation
@afwriter:
I wonder how much this is going to cost the consumer.
Good point, We may get all the excitement to hear about all these advancement in technology. But as a consumer we always tend to ask this question "How would this impact consumers? ". I believe even companies deal with this challenge and to find the right balance.
Real Questions
"I think overall, everyone agrees this is good stuff, but where I really believe we struggle is with the talent," Feger said. "How do you operationalize this? How do you interact with the customer? How do you educate the customer because this is new to everybody and we're all experiencing it at the same time?"
These are absolutely the practical questions that often hit the minds when any new demanding trend is ready to hit the markets.
Lining up resources to deal with this NEW thing is the very first thing. Enterprises need to be proactive with their training etc to make sure there is readiness.
Operationalizing is another challenge. For this the key thing to bring readiness in your customer base. This is not as easy as you work with your resources. This needs lot of cutomer education.
Customers
The difference between past technology advances and this one, according to Feger, is this wave is unfolding in front of the customers and the people who are developing the technologies and services.
And this one is the utmost important thing for any enterprise. The ultimate goal is to reach the customer base and make sure they receiving this new piece of technology.
Analogy
"I always equate it to [sports] development leagues, or minor league teams where we actually have a great talent of people with ridiculous knowledge of the game, but what we haven't done yet is actually perfected the skills to support where we're going."
This is a very good analogy, Well said !!!
dlr5288
5/28/2016 1:37:17 PM
User Rank Platinum
Re: Customers
Yes well put.
The most important factor in any business is the customers. So the fact that they're putting them in the front line of this new advancement is a great move.
faryl
5/30/2016 1:48:50 AM
User Rank Platinum
Re: Analogy
I was going to make the same comment!
It's refreshing to see a company put emphasis on developing existing talent, instead of hiring new recruits or outsourcing the work.
dcawrey
5/30/2016 5:54:00 PM
User Rank Platinum
Re: Transformation
The skills will be perfected – the industry will certainly support that. Despite any uncertainty right now, this is the direction these systems are going. And as long as the job includes the right amount of salary and perks, there will be talent available.
JohnBarnes
5/31/2016 7:02:23 AM
User Rank Platinum
Re: Transformation
And in the modern world, talent is really only needed for the brief period when "doing it at all" is difficult and not well understood; all things that require talent will sooner or later be automated.
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