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JohnBarnes
JohnBarnes
7/23/2016 9:06:50 PM
User Rank
Platinum
Re: Surprised
DCawrey,

Also, government needs greater security and reliability; if I lose your order for a Ramones Greatest Hits compilation, and you're mad about it, I can just give you a freebee and a pile of coupons and pay for expedited service, and the harm is undone (at least from the standpoint of getting you to order again). So no problem with being paperless or trusting things to software that mostly works.

But if I lose the Social Security check you depend on to get through the month, I can't bribe and expedite my way out of it nearly as easily, and the harm may be much greater.

If someone finds out you like the Ramones, no big whoop, your privacy was violated but mostly you won't care. If someone finds out exactly how much money grandma has, grandma is going to feel a lot more violated.

Finally, if you manage to rip off Barnes Obsolete Music Corp for a Ramones compliation, that's a normal cost of doing business (aka "shrinkage.") But if you are able to fake your way into receiving Social Security for 250 dead people, that's a major federal offense.

Redundant paper trails, fully vetted and specified software, etc. are essential because government functions often have to be done right -- provably and traceably right -- much more than the sort of trivia we can leave to markets. 

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batye
batye
7/23/2016 5:53:07 PM
User Rank
Platinum
Re: Surprised
@dcawrey yes you are right with retail it always changes but with gov. it like to see any change it forever...

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dcawrey
dcawrey
7/23/2016 3:08:05 PM
User Rank
Platinum
Re: Surprised
When it comes to retail, I'm sure those organizations are pretty motivated to make changes. This probably isn't the case in other industries. Government direly needs to make digital changes. However, they aren't as motivated to act – their customers aren't going anywhere. 

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srufolo1
srufolo1
7/21/2016 9:10:55 PM
User Rank
Platinum
Re: Surprised
Retail is in great need of digital transformation to attract and retain customers, especially millennials. Just wondering if that means brick-and-mortar stores or online retail. Also, I would think that cultural transformation, changing the way businesses work, would be the umbrella under which all digital transformation would occur.

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DHagar
DHagar
7/21/2016 9:05:07 PM
User Rank
Platinum
Re: Surprised
Mike, agreed - that is just entry to digital capability; at 0% of transformation.  I believe this may confirm why businesses are not seeing the value of their investment, if they are still just digitizing.

What would be an interesting study would be to measure the executives' knowledge of what technology exists and their expectation of the ROI that technology can deliver for their companies.  One wonders what their expectations truly are of using technology and how it can add value through transformation - beyond just implementation.

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Mike Robuck
Mike Robuck
7/21/2016 1:16:33 PM
User Rank
Author
Re: Surprised
I was surprised by "going paperless." I wrote stories about law firms doing that 15 or so years ago. 

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afwriter
afwriter
7/21/2016 10:26:56 AM
User Rank
Platinum
Surprised
I am legitimately surprised those numbers are as high as they are.  The one that really got me was 78% in house app development.

 

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