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afwriter
afwriter
7/21/2016 10:26:56 AM
User Rank
Platinum
Surprised
I am legitimately surprised those numbers are as high as they are.  The one that really got me was 78% in house app development.

 

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Mike Robuck
Mike Robuck
7/21/2016 1:16:33 PM
User Rank
Author
Re: Surprised
I was surprised by "going paperless." I wrote stories about law firms doing that 15 or so years ago. 

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DHagar
DHagar
7/21/2016 9:05:07 PM
User Rank
Platinum
Re: Surprised
Mike, agreed - that is just entry to digital capability; at 0% of transformation.  I believe this may confirm why businesses are not seeing the value of their investment, if they are still just digitizing.

What would be an interesting study would be to measure the executives' knowledge of what technology exists and their expectation of the ROI that technology can deliver for their companies.  One wonders what their expectations truly are of using technology and how it can add value through transformation - beyond just implementation.

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srufolo1
srufolo1
7/21/2016 9:10:55 PM
User Rank
Platinum
Re: Surprised
Retail is in great need of digital transformation to attract and retain customers, especially millennials. Just wondering if that means brick-and-mortar stores or online retail. Also, I would think that cultural transformation, changing the way businesses work, would be the umbrella under which all digital transformation would occur.

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faryl
faryl
7/24/2016 8:42:39 PM
User Rank
Platinum
Re: Surprised
It seems like brick & mortar have to embrace digital transformation if only to be able to accept those new(ish) credit cards with chips in them. Plus they've probably been quick to embrace digital options because it helps with staying on top of inventory, POS systems, and incorporating any online presence that they have as well.

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faryl
faryl
7/24/2016 8:24:36 PM
User Rank
Platinum
Re: Surprised
I think there's still a generation in the workforce that still "prefers something I can hold in my hand" ... With the cost and space it takes to retain digital data, I can't imagine how much space and resources are spent maintaining hard copies.

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dlr5288
dlr5288
7/26/2016 12:13:12 PM
User Rank
Platinum
Re: Surprised
I agree! As much as digital technology is advancing there are those people who aren't as open or ready for it to happen totally. However, I feel like it's going to happen no matter what.

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faryl
faryl
7/26/2016 7:11:57 PM
User Rank
Platinum
Re: Surprised
Especially since kids now are growing up with kindles and iPads. They're probably less used to books than screens!

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dlr5288
dlr5288
7/27/2016 3:56:04 PM
User Rank
Platinum
Re: Surprised
Yeah it's crazy! I see 8 year olds walk around with iPhones, iPads, etc. When I was 8 I was carrying around coloring book!

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faryl
faryl
7/31/2016 11:02:34 AM
User Rank
Platinum
Re: Surprised
My nephews have better iPads/iPods/iPhones than I do!

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dlr5288
dlr5288
7/31/2016 6:26:36 PM
User Rank
Platinum
Re: Surprised
Yeah tell me about it!

I walked into work the other day and my boss' six year old son was there with a brand new tablet playing a game. Times have changed..

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batye
batye
8/4/2016 10:31:30 AM
User Rank
Platinum
Re: Surprised
@dlr5288  new generation changing the field almost right out of the baby crib... they becoming one with technology... - how I see it...

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dlr5288
dlr5288
8/30/2016 1:17:52 PM
User Rank
Platinum
Re: Surprised
It's crazy to think about how different children have it today than when I was growing up! I'm not sure if it's a good or bad thing..

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dcawrey
dcawrey
7/23/2016 3:08:05 PM
User Rank
Platinum
Re: Surprised
When it comes to retail, I'm sure those organizations are pretty motivated to make changes. This probably isn't the case in other industries. Government direly needs to make digital changes. However, they aren't as motivated to act – their customers aren't going anywhere. 

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batye
batye
7/23/2016 5:53:07 PM
User Rank
Platinum
Re: Surprised
@dcawrey yes you are right with retail it always changes but with gov. it like to see any change it forever...

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JohnBarnes
JohnBarnes
7/23/2016 9:06:50 PM
User Rank
Platinum
Re: Surprised
DCawrey,

Also, government needs greater security and reliability; if I lose your order for a Ramones Greatest Hits compilation, and you're mad about it, I can just give you a freebee and a pile of coupons and pay for expedited service, and the harm is undone (at least from the standpoint of getting you to order again). So no problem with being paperless or trusting things to software that mostly works.

But if I lose the Social Security check you depend on to get through the month, I can't bribe and expedite my way out of it nearly as easily, and the harm may be much greater.

If someone finds out you like the Ramones, no big whoop, your privacy was violated but mostly you won't care. If someone finds out exactly how much money grandma has, grandma is going to feel a lot more violated.

Finally, if you manage to rip off Barnes Obsolete Music Corp for a Ramones compliation, that's a normal cost of doing business (aka "shrinkage.") But if you are able to fake your way into receiving Social Security for 250 dead people, that's a major federal offense.

Redundant paper trails, fully vetted and specified software, etc. are essential because government functions often have to be done right -- provably and traceably right -- much more than the sort of trivia we can leave to markets. 

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faryl
faryl
7/24/2016 8:36:00 PM
User Rank
Platinum
Re: Surprised
I think the ROI for the government switching more of its systems to digital would be pretty high - the savings on paper and postage alone is probably enormous in aggregate. But savings related to streamlining systems would also be from eliminating redundant positions and I don't see the government being super motivated to reduce headcount.

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