Comments
elizabethv
7/30/2016 9:22:01 AM
User Rank Platinum
Re: No suprise
@MikeRobuck - One aspect you mention is key, they have access to the content rights. And this includes the newer shows. This could really, potentially, make them a major competitor - in my opinion. They could potentially make their service cheaper than Hulu, with fewer commercials. Or offer shows that Hulu doesn't offer - that you might find on Amazon but have to pay for in addition to what you already pay for Prime. But then, you're right in the other aspect as well, do they offer their service in areas where there are other cable operators? Or perhaps all of the cable operators could get together and launch something? I think it's possible to offer a service that would help them stand out - but I think it would have to be done right. They must not be interested.
elizabethv
7/30/2016 9:29:27 AM
User Rank Platinum
Re: No suprise
@Joe Stanganelli - I certainly agree there are a lot of OTT services right now, and they most definitely overlap. But I don't really see overlap as a bad thing - because where one might overlap I might not like the rest of their content, versus another service with the same overlap, but different separate content that I would like.
Actually, I think Amazon might be a good example here. You shared in another post you don't care for Amazon and have had some problems. Personally, I LOVE Amazon. I'm a huge fan. I order things far more frequently than I should, and I rarely watch any other OTT services than Amazon. For reasons all your own, apparently they don't work for you. And that's fine. But Amazon works wonderfully for me - in fact I have really only had one hiccup only to find their customer service was amazing and took care of the situation with no issue. You've had a different experience, so you do business elsewhere. This is where various OTT providers are actually a great thing.
Whether or not Comcast needs to be in the game? I suppose that's mostly up to them, they seem to have decided against at this point.
faryl
7/30/2016 8:01:49 PM
User Rank Platinum
Re: No suprise
The content Comcast offers through their online xfinity site is better than Hulu, Netflix & Amazon combined.
In addition to pay-per-view & free/included VOD, they have a decent selection of live TV options and their UI is actually pretty good.
Comcast isn't a cable provider where I live - I'd pay for an Internet-only package if they offered one. (Not sure if that still qualifies as OTT though?)
faryl
7/30/2016 8:09:27 PM
User Rank Platinum
Re: No suprise
I've had a couple of customer service issues there too - but compared to how much I use their services vs. times they've disappointed me, I think they have a decent track record.
That said, the times they *have* messed up, it's been at a spectacular level and has been when escalation just ends up with a response that's basically, "yeah - well, we're not going to do anything to address this, don't bother replying to this message - we're done discussing it".
As someone who hates leaving my house & dealing with stores, I still end up sticking with them though - since even with their screw-ups they're often my best option :-/
What Next
At the INTX event earlier this year, Roberts also said Comcast had no plans to offer an OTT service. But he then added, "The world always changes, so these answers are good for this moment."
Yes, It is interesting to hear Comcast's take on OTT. But looks like they have their own strategy planned as an option, and their statemnet about chnaging world gives some justiifcation for the same. Their move with STREAM is only reassurance for customers. I am sure much more to come !!!
Re: No suprise
Well said @joe.
OTT is not the only thing. As you stated it's all about innovation about the content. Whoever comes out with another creative option to presnt digital content to the world is what it takes to yet another innovation, who knows that may wipe off OTT.
Re: No suprise
It is interesting to see Comcast stepping away from OTT despite having required platform. It is rather fair to say Comcast is making a smart choice?
Re: No suprise
@faryl:
Comcast customer service issues is no new topic for this forum. We keep hearing about variety of experiences from people here. I hope they would invest some time and energy to address this as an emerging issue and make some improvements. That will only do good for the company with happy customers.
Re: No suprise
@elizabethv:
I second you on Amazon. I believe with Amazon prime they secured even more customers and their hearts. My family uses Amazon extensively and are pretty happy with their customer service as well.
Re: No suprise
@faryl:
That's good to know. I haven't used comcast in recent times and hence lost the touch. I use Netflix largely and am very satisfied with that. Hence i got surprised to see your mention of Comcast being better than Netfkix and Hulu.
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