Comments
dlr5288
7/31/2016 6:29:31 PM
User Rank Platinum
Re: No suprise
I've had it for years too! And honestly not too much of a problem ever! No problem.
Re: No suprise
Good to hear more and more about Comcast. That helps to get more insight. Thanks for sharing.
dlr5288
7/31/2016 5:20:33 PM
User Rank Platinum
Re: No suprise
I agree!
I personally think it's a good choice. Comcast is super popular right now and it's rall doing great with consumers. I just hope that this doesn't hurt them in the long run.
Re: No suprise
@faryl:
That's good to know. I haven't used comcast in recent times and hence lost the touch. I use Netflix largely and am very satisfied with that. Hence i got surprised to see your mention of Comcast being better than Netfkix and Hulu.
Re: No suprise
@elizabethv:
I second you on Amazon. I believe with Amazon prime they secured even more customers and their hearts. My family uses Amazon extensively and are pretty happy with their customer service as well.
Re: No suprise
@faryl:
Comcast customer service issues is no new topic for this forum. We keep hearing about variety of experiences from people here. I hope they would invest some time and energy to address this as an emerging issue and make some improvements. That will only do good for the company with happy customers.
Re: No suprise
It is interesting to see Comcast stepping away from OTT despite having required platform. It is rather fair to say Comcast is making a smart choice?
Re: No suprise
Well said @joe.
OTT is not the only thing. As you stated it's all about innovation about the content. Whoever comes out with another creative option to presnt digital content to the world is what it takes to yet another innovation, who knows that may wipe off OTT.
What Next
At the INTX event earlier this year, Roberts also said Comcast had no plans to offer an OTT service. But he then added, "The world always changes, so these answers are good for this moment."
Yes, It is interesting to hear Comcast's take on OTT. But looks like they have their own strategy planned as an option, and their statemnet about chnaging world gives some justiifcation for the same. Their move with STREAM is only reassurance for customers. I am sure much more to come !!!
faryl
7/30/2016 8:09:27 PM
User Rank Platinum
Re: No suprise
I've had a couple of customer service issues there too - but compared to how much I use their services vs. times they've disappointed me, I think they have a decent track record.
That said, the times they *have* messed up, it's been at a spectacular level and has been when escalation just ends up with a response that's basically, "yeah - well, we're not going to do anything to address this, don't bother replying to this message - we're done discussing it".
As someone who hates leaving my house & dealing with stores, I still end up sticking with them though - since even with their screw-ups they're often my best option :-/
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