Telco Transformation - CenturyLink's Newkirk: DevOps Culture Puts Customers First

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Comments CenturyLink's Newkirk: DevOps Culture Puts Customers First Threaded \| Newest First \| Oldest First [close this box] DHagar 8/23/2016 1:34:01 PM User Rank Platinum Re: DevOps Culture @Carl, excellent points and description of the successful DevOps Culture. It takes leadership to "refocus" on the end product for the customer and then build and lead the cross-functional teams to engineer and build those products. I believe the leaders will be those companies that can develop highly successful DevOps Teams, with the culture you describe. Reply Post Message Messages List Start a Board Login 50% 50% faryl 8/23/2016 5:09:41 PM User Rank Platinum Re: DevOps Culture By hiring developers who have a greater understanding/interest in operations, companies can also benefit by growing them into leaders who thoroughly understand the tech/develpment side as well. There often seems to be a big disconnect on project management teams between product manager expectations for features & delivery times and what developers know is more realistic. This approach should help bridge that. Reply Post Message Messages List Start a Board Login 50% 50% DHagar 8/23/2016 5:19:04 PM User Rank Platinum Re: DevOps Culture @faryl, so true. And this is the area where you cross the bridge and deliver real value to operations and change the way decisions are made. That is where your ROI is! Reply Post Message Messages List Start a Board Login 50% 50% freehe 8/27/2016 9:01:51 PM User Rank Platinum DevOps Culture Puts Customers First As it should. Companies will have to work hard to change their company culture. Developers, testers, engineers and other support staff will have to stop working in silos and look at products from a helicopter view and drill down to see how their work impacts a particular product or service. When customers first launch they focus on the customer, however when they start to consistently generate a profit they forget about the customers and focus on profit. DevOps willl produce better employees, products and services and reduces silos, duplication and errors. Every company says that want employees who are team players but sometimes make it difficult to be a team player. Since DevOps focus on collaboration and cooperation, being a team player and having (or forcing if necessary) teams work together, collaborate, cooperate, partner will be a win-win for employees, the company and customers. Reply Post Message Messages List Start a Board Login 50% 50% faryl 8/23/2016 5:12:05 PM User Rank Platinum Re: DevOps Culture It also reminds me a bit of the reasoning Microsoft used by having their development teams work in customer support for their products after launch. Reply Post Message Messages List Start a Board Login 50% 50% DHagar 8/23/2016 5:23:21 PM User Rank Platinum Re: DevOps Culture @faryl, now there is a smart idea! I had not heard they were doing that, but it makes sense. Reply Post Message Messages List Start a Board Login 50% 50% faryl 8/23/2016 6:06:10 PM User Rank Platinum Re: DevOps Culture I'm not sure if they still do it or if that was more of a "back in the day" type thing. It seemed like Microsoft changed organizational models annually in the early 90s! Reply Post Message Messages List Start a Board Login 50% 50% DHagar 8/23/2016 6:10:12 PM User Rank Platinum Re: DevOps Culture @faryl, well it worked for them then. Maybe they should go back to those models? Reply Post Message Messages List Start a Board Login 50% 50% batye 9/5/2016 8:38:32 PM User Rank Platinum Re: DevOps Culture @DHagar I would say it all depends as what is work in one Co. not always work for the other... plus in my opinon where is too many other factors in play... Reply Post Message Messages List Start a Board Login 50% 50% DHagar 9/6/2016 4:29:45 PM User Rank Platinum Re: DevOps Culture @batye, true - there are lost of variables. That is the value of DevOps Cultures that bring those cross-functions together into a unified effort to produce what the customer wants - that's where the value is. On that, there should be no question; otherwise, what are you paying people to develop? Reply Post Message Messages List Start a Board Login 50% 50% batye 9/6/2016 4:38:20 PM User Rank Platinum Re: DevOps Culture @DHagar yes I could not agree more - good example would be hp/compaq ipaq h5550 in 2005 - it never pick up but few years after Apple created ipod and iphone with the same features ipaq have in 2005 - https://en.wikipedia.org/wiki/IPAQ :) go fugure what consumers want - now ??? Reply Post Message Messages List Start a Board Login 50% 50% DHagar 9/6/2016 4:51:04 PM User Rank Platinum Re: DevOps Culture @batye, there's an example. Of course they lost markets/profits in the past several years as well. Now that they have split the company and refocused, they will be a good example to watch as to whether their HPE can deliver a true DevOps that is solutions based. Reply Post Message Messages List Start a Board Login 50% 50% batye 9/6/2016 4:58:52 PM User Rank Platinum Re: DevOps Culture @DHagar yes, as sometimes they do miss the train so to say... and trying to catch up they resolved to drastic measures... Reply Post Message Messages List Start a Board Login 50% 50% vnewman 8/24/2016 5:42:26 PM User Rank Platinum Re: DevOps Culture @faryl - Kind of like "Undercover Boss" for developers :) Reply Post Message Messages List Start a Board Login 50% 50% faryl 8/24/2016 8:59:03 PM User Rank Platinum Re: DevOps Culture It is! Lol! Reply Post Message Messages List Start a Board Login 50% 50% batye 9/5/2016 8:33:32 PM User Rank Platinum Re: DevOps Culture @vnewman I love to watch original "Undercover Boss" but now in Canada we got Canadian - "Undercover Boss", never less Developers do need someone to verify they product at the end.... Reply Post Message Messages List Start a Board Login 50% 50% pmassam 8/24/2016 6:11:55 AM User Rank Gold Evolved Responsibility to realizing One Office Good to see DevOps in the spotlight for transformation. They are an important element in the 'outside-in' approach, where they directly impact the 'first touch' of customers when trying out a new service. I see this as an evolved responsibility (long overdue) which demands the question be asked during all agile product development meetings: "How does this improve my customer's experience or make life easier for them?" Part of a wider customer-centric organisational evolution journey, along which some service providers are already well advanced. In turn, this can be a step towards making front and back offices transform into 'One Office'. Not something which will happen overnight, but a common transformation mission can facilitate culture and mindset changes necessary to become the trusted digital service provider of choice in any market Reply Post Message Messages List Start a Board Login 50% 50% clrmoney 8/24/2016 11:16:41 AM User Rank Platinum Century links devops This is great for the customers because they needs are important and they need to keep their loyal customers. Reply Post Message Messages List Start a Board Login 50% 50% dlr5288 8/30/2016 8:41:17 PM User Rank Platinum Re: Century links devops Loyal customers to businesses are crucial. However, they still need to expand to other consumers and understand what they need and want. Reply Post Message Messages List Start a Board Login 50% 50% batye 9/5/2016 8:39:49 PM User Rank Platinum Re: Century links devops @dlr5288 good point but getting to know your customer not an easy task... but it does have a winning formula - how I see it... Reply Post Message Messages List Start a Board Login 50% 50% dlr5288 9/30/2016 3:59:34 PM User Rank Platinum Re: Century links devops Definitley not easy, but if it can be done it's so worth it. Knowing who you're selling to and who's buying are very important things to know. Reply Post Message Messages List Start a Board Login 50% 50% batye 9/5/2016 8:36:07 PM User Rank Platinum Re: Century links devops @clrmoney but it never simple or easy process as Customers tastes always changing... and create and keep loyal customers- not easy.... never easy... Reply Post Message Messages List Start a Board Login 50% 50%		Latest Articles Seven Sign Up for Italy's 5G Auction Italy's 5G auction could exceed a government target of raising €2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market. 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