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Threaded | Newest First | Oldest First
 Ariella
9/21/2016 3:56:31 PM User Rank Author 
trending
<Commercial enterprises, with less than 500 employees, seldom have self-built DCs. Most small- and medium-sized enterprises deploy their services on a public cloud and are most likely to continue to using this in the future as their main service mode.> That makes sense. It is far more efficient in terms of time and labor, not to mention more cost-effective, for those companies to deploy services in the cloud than to try to build their own infrastructure for them.
 Worldwid87594
9/22/2016 3:04:51 AM User Rank Steel
Re: trending
We still see most companies in a tradition mode while telcos are a bit quicker to head to the cloud. The transformation is driven but cost and workforce as well as the need for new streams of revenue. We are seeing a fundamental shift in the business model in the average telco.
 mpouraryan
9/24/2016 4:45:15 PM User Rank Platinum
Re: trending
Yes--but with the recent hack @ Yahoo that affected for instance millions of BT customers in the United Kingdom, the issue of security needs to be at the forefront--and in Yahoo's case, since it happened back in 2014, it is even more disturbing.
How to mitigate it through the various phases has to be of concern to all--right? Ariella
9/24/2016 8:59:39 PM User Rank Author
Re: trending
@mpouraryan I agree. Security concerns must be addressed, and the time to do that is before the security breach rather than just attempting to lock barn doors after the horse are taken.
mpouraryan
9/25/2016 10:37:47 AM User Rank Platinum
Re: trending
It seems, though, that there is always talk about it--yet the hackers seem to somehow overcome the "barriers". The Yahoo Story, I hope, is a story for all to learn from--no doubt.
 ms.akkineni
9/30/2016 11:03:17 PM User Rank Platinum
Re: trending
Undoubtedly this latest yahoo story sends red flags across the entrprise. Despite of whatever measures that Yahoo must have in place, this happened. An average customer tends to think and rethink relating to this.
 mhhf1ve
10/3/2016 9:39:04 PM User Rank Platinum
Re: trending
Has anyone here seen a good debriefing of what actually went wrong at Yahoo? (I mean, yes, a LOT of things have been going wrong at Yahoo, but specifically for their data breach....)
Ariella
10/5/2016 11:10:41 AM User Rank Author
Re: trending
@mhhf1ve good question! It is worth exploring for companies to learn about what precautions they should be taking for their own data.
mhhf1ve
10/5/2016 12:48:42 PM User Rank Platinum
Re: trending
Yahoo probably won't be too eager to share its mistakes with anyone, but it'd at least be nice for them to tell users what kind of data might have been compromised. I suppose if everyone assumes the worst case, and Yahoo remains silent then the worst case isn't a bad assumption.
 Mike Robuck
10/5/2016 12:55:36 PM User Rank Author
yahoo
And today's news that Yahoo may have searched users' emails at the request of the government is interesting. I was a bit suprised to hear that Yahoo actually encrypted emails.
mhhf1ve
10/5/2016 6:48:21 PM User Rank Platinum
Re: yahoo
It doesn't surprise me that Yahoo either encrypts emails or scans them for keywords at the request of the govt... I just doubt either is very effective!
ms.akkineni
10/31/2016 3:43:24 PM User Rank Platinum
Re: yahoo
No surprise to me either...and i foresee that kind of partnerships becoming more commom as we move forward dure to various reasons.
Ariella
10/5/2016 1:00:07 PM User Rank Author
Re: trending
@mhhf1ve not that we're at all cynical about motives. Yahoo is also now in trouble for email scanning. See http://www.reuters.com/article/us-yahoo-nsa-ireland-idUSKCN1251MS?utm_source=twitter&utm_medium=Social Though Yahoo may not have violated any American law, as it claims, it likely did violate the more stringent EU standards for maintianing data privacy. As the article quotes< "Any form of mass surveillance infringing on the fundamental privacy rights of EU citizens would be viewed as a matter of considerable concern," the regulator in Dublin, where Yahoo's European headquarters is based, said in a statement.
mhhf1ve
10/5/2016 6:50:43 PM User Rank Platinum
Re: trending
Presumably, though, Yahoo is only scanning emails with US-based users? But who knows...
Verizon (Yahoo's future owner) has likely done very similar things for phones and other internet services.... Ariella
10/5/2016 7:48:16 PM User Rank Author
Re: trending
@mhhf1ve but if the US person is corresponding with a person in the EU, they could end up seeing the EU person's email if only in the course of the replies. And really the EU is very strict about this sort of thing. That doesn't mean you never can do it legally but that informed consent about the data collection has to be extended to the person affected.
mhhf1ve
10/5/2016 11:16:42 PM User Rank Platinum
Re: trending
I'm not sure exactly how EU privacy rules are enforced upon US services. I assume lawsuits will decide what happens.
Ariella
10/6/2016 8:47:31 AM User Rank Author
Re: trending
@mhhf1ve Any American company that says it complies with the regulations set by the EU-US Privacy Shield Framework would have to be aware of the rules and follow them. From the overview:
8. Definitions:
mhhf1ve
10/6/2016 11:46:43 AM User Rank Platinum
Re: trending
Thanks for the links. I wonder which rules Yahoo was abiding by while it scanned emails (although I think so far Yahoo hasn't admitted to doing so).
> "The Commission adopted on 12 July 2016 its decision on the EU-U.S. Privacy Shield." So Yahoo's scanning presumably happened before this EU-US Privacy Shield policy was adopted (and/or has since changed to abide by this policy). Ariella
10/6/2016 12:26:31 PM User Rank Author
Re: trending
@mhhf1ve that's possible, but before Privacy Shield, there was Safe Harbour, which had very similar regulations. I suppose a novel defense would be that this occurred in that window of time when Safe Harbour was invalidated and the new regulations were made official.
mhhf1ve
10/6/2016 12:50:27 PM User Rank Platinum
Re: trending
I would think the window of time between Safe Harbor and Privacy Shield would default to the most stringent rules? So.. I doubt Yahoo would try to wiggle its way into that area.
Ariella
10/6/2016 1:09:31 PM User Rank Author
Re: trending
@mhhf1ve The NYT has more details on this here: http://www.nytimes.com/2016/10/06/technology/yahoo-email-tech-companies-government-investigations.html So it's another government order at work. That's actually precisely what led to the EU to find Safe Harbour insuffiicent protection for its citizens privacy and push for something it hoped would work better.
mhhf1ve
10/6/2016 1:46:00 PM User Rank Platinum
Re: trending
Ah. It's interesting that they say Yahoo adapted a spam filter... So now I'm wondering if spam filters are going to be more carefully scrutinized in the future? Will privacy regulations prevent spam filters from getting better or innovating...? Hmmm.
Ariella
10/6/2016 2:02:27 PM User Rank Author
Re: trending
@mhhf1ve there's always that problem: do you say that the loss of privacy is justified because the filtering was meant for a good end, or do you say that privacy is an absolute right, and compromises of this sort are no better than other warrantless searches? I understand both sides of the argument.
mhhf1ve
10/6/2016 2:07:19 PM User Rank Platinum
Re: trending
Well, stepping back a bit... is an algorithm capable of violating your privacy? Sure, if people use the algorithms to do other things, but if it's just scanning for keywords or patterns... I think it's tricky to say it's violating your privacy. I suppose it depends on the keywords or patterns -- or the purpose of the scanning to begin with.
Ariella
10/6/2016 2:24:08 PM User Rank Author
Re: trending
@mhhf1ve you mean if it's not seen by human eyes, privacy is maintained? Interesting point, though I'd think that any emails that were flagged by the algorithm must have been passed on to human readers in this instance. According to the article, though, all data transfers are scanned in a machine way to prevent child pornography from getting through the channels.
mhhf1ve
10/6/2016 2:45:05 PM User Rank Platinum
Re: trending
That's what I mean.. if an algorithm scans your email and doesn't find what it's looking for... has your privacy been violated?
Ariella
10/6/2016 3:01:54 PM User Rank Author
Re: trending
@mhhf1ve excellent question. Perhaps not, though it seems that to act on the flags, at least some will have to be read by humans. Looking further into this, I came across a company that offers an email filter service to try to identify employees that may be disgruntled enough to engineer a data leak. It's called Scout, In a Fortune article, the company founder explained how it complies with US law:
He stresses that only a tiny fraction of emails are ever read, and most of those are reviewed only by the outside clinician—never coming to the attention of co-workers or supervisors. From a legal standpoint, Weber explains, in the U.S. a company needs "informed consent" to look at employees' emails. "If you have a policy that informs your employees that it's not their computer, it's not their data, it's subject to search, there's no expectation of privacy—you're covered," he says. (Most large U.S. companies already have such policies in place.) mhhf1ve
10/6/2016 5:04:08 PM User Rank Platinum
Re: trending
Scanning employee email has far fewer restrictions because employees do not (or should not) have an expectation of privacy while using work email. Since no one reads terms of service agreements-- Yahoo might not have done anything legally wrong either if their TOS has similar clauses of allowing filtering and other algorithmic targeting. (They must if email ads are targeted at all?)
Ariella
10/6/2016 5:07:36 PM User Rank Author
Re: trending
@mhhf1ve Yahoo had been linked to email scanning for ads. Yahoo settled that class action lawsuite at the beginning of the year. See https://nakedsecurity.sophos.com/2016/01/14/yahoo-settles-class-action-suit-over-scanning-email-for-ad-targeting/ It says;
Yahoo has settled a class action lawsuit over automatically scanning email sent by non-Yahoo Mail customers – including attachments – without consent, in order to deliver targeted ads to Mail users. The upshot: Yahoo's going to keep scanning email, but it's tweaking the timing so that it scans only after the email has reached a user's inbox. mhhf1ve
10/6/2016 8:28:12 PM User Rank Platinum
Re: trending
Nice link. Hadn't seen that lawsuit, and it seems relevant for any future email scanning suits against yahoo. Settling doesn't quite set a precedent, but it shows that yahoo might be able to buy its way out of some email missteps.
Ariella
10/6/2016 8:41:54 PM User Rank Author
Re: trending
@mhhf1ve I think that companies tend to settle. Google is expected to offer a settlement over the charge that it used its Apps for Education to scan student emails for marketing purposes. See http://www.courthousenews.com/2016/08/19/settlement-likely-in-google-email-case.htm That also brings up the consideration people have to take into account of variations among states about data protection. That story refers to the California Wiretap law, which, apparently is extended to emails.
mhhf1ve
10/7/2016 4:10:44 PM User Rank Platinum
Re: trending
> "I think that companies tend to settle. Google is expected to offer a settlement over the charge that it used its Apps for Education to scan student emails for marketing purposes."
Scanning emails for marketing purposes might become a huge issue for Google someday.. but not setting a legal precedent is probably a good move for Google. But is there any "free" email service that doesn't scan emails for marketing purposes? Ariella
10/7/2016 4:34:16 PM User Rank Author
Re: trending
<But is there any "free" email service that doesn't scan emails for marketing purposes?>
@mhhv1ve exactly, there's no such thing as really free. You're pay for the service in one way or another. And usually we're paying in the form of exposure to ads and data that marketers are willing to pay for. mhhf1ve
10/7/2016 5:01:00 PM User Rank Platinum
Re: trending
How much is privacy worth? I wonder if encrypted end-to-end email will ever catch on if no one can target ads to the messages....
Ariella
10/7/2016 5:07:53 PM User Rank Author
Re: trending
@mhhf1ve Perhaps we'll be seeing models like the ones online publications use emerge: free if you agree to be bombarded by ads and to give up all your info; a lower fee for an "ad-light" experience, and a higher fee for no ads or data participation.
mhhf1ve
10/7/2016 7:33:11 PM User Rank Platinum
Re: trending
Google already has a paid ad-free tier for gmail -- if you use Google for Work or whatever they're calling it now (GSuite?). I suppose they could introduce an "ad lite" version for a slightly higher fee, but I'm not sure if anyone would really want that (or what "ad lite" really means for Gmail).
Ariella
10/8/2016 9:14:20 PM User Rank Author
Re: trending
@mhhf1ve In general, "ad lite" is a rather ambiguous term. What one person considers light, I may consider heavy. I think it just means that the kind of ads that come out at you in the middle of an article or videos tha just start playing will be left off. But you can still have quite a number of ads pushed in front of you. I wonder if FB considers its current ad delivery "lite." It seems to me that every third post in the stream now is an ad. I just tune them out in general or laugh at how very off base they are in their targeting algorithms.
mhhf1ve
10/9/2016 12:40:57 AM User Rank Platinum
Re: trending
Call me old fashioned, but I think of "ad lite" to mean no pop up ads or other ads that disrupt the normal usage of a site.
So Facebook is "ad lite" by my rules, as long as its feed isn't 60% ads....
Ariella
10/9/2016 4:00:10 PM User Rank Author
Re: trending
@mhhf1ve not 60%, I'd say. But back in the old days when Ad Blocker worked on it, I managed to eliminate all ads. So it is a change for the worse in my view. Also the only ads that get my attention are the ones that are obviously based on my browsing history from particular online retailers, like LL Bean this past week. But those retailers can already get to me via email. So I'm not sure they gain that much from those ads. They should do their own ROI analysis for that.
mhhf1ve
10/10/2016 12:12:52 PM User Rank Platinum
Re: trending
Hmm. Tracking the ROI on Facebook ads shouldn't be *that* difficult - should it? At least for products/services that can be purchased directly from a FB link.
Ariella
10/10/2016 12:19:13 PM User Rank Author
Re: trending
@mhhf1ve yes, though it seems rather reactive to me. The ads all show things that I've already looked at on the retailer site. If I didn't already click to buy, it may mean I decided not to. That's a problem in general, being shown what you looked at on a site when you may have decided to either forego it or have already purchased that thing or its substitute from another seller.
mhhf1ve
10/10/2016 12:31:54 PM User Rank Platinum
Re: trending
I've never quite understood the ads for things on Amazon that you've already bought. Amazon knows you just bought a particular item, but it'll still show you ads for more. Maybe some people can't get enough of whatever they just bought? Or it's a chance to upsell? Amazon's return policy is pretty easy, so maybe if you see an ad for a bigger better thingamajig that you'll keep shopping....?
Ariella
10/10/2016 1:07:00 PM User Rank Author
Re: trending
@mhhf1ve I think it's either the same exact thing or the related or similar things one sees appearing any time they make a selection on the site. Now it would make sense to offer the same thing at interval if it is something that always has to be replaced, say detergent or shampoo. That you could market with "time for a new one." But that I haven't noticed.
mhhf1ve
10/10/2016 5:33:16 PM User Rank Platinum
Re: trending
I've noticed that if Amazon detects you buying things that need to be replaced (eg. shampoo, etc), that it'll suggest adding such items to a "subscribe and save" plan where they'll just automatically send it to you every so often (at your desired interval).
So.. yah.. some ads are mysteriously redundant or seemingly ineffective... I guess they must be somewhat effective for some people or else it wouldn't continue to happen? Ariella
10/10/2016 7:01:40 PM User Rank Author
Re: trending
@mhhf1ve the subscribe and save model must bring in more sales. Target now offers it, too. I haven't signed on to any of these yet, though I can see the appeal in having things just come without having to order to replenish.
mhhf1ve
10/11/2016 4:12:01 PM User Rank Platinum
Re: trending
> "the subscribe and save model must bring in more sales."
Retailer wouldn't offer a "subscribe and save" option if it didn't benefit them! And I've tried it with a few things.. and noticed that it's not usually a great deal. Amazon says you can "save 15%" with a subscription, but I've seen lower prices available on Amazon for some items that I tested a subscription with... so the subscription is more for convenience than savings for shoppers. Ariella
10/11/2016 4:22:08 PM User Rank Author
Re: trending
<.. so the subscription is more for convenience than savings for shoppers.> @mhhf1ve that's my take, too. Also I suppose those super couponers know how to get even better deals with coupons and promotions than one can get online.
mhhf1ve
10/11/2016 5:18:58 PM User Rank Platinum
Re: trending
> "super couponers know how to get even better deals..."
I've never quite understood how those super-couponers work.. I mean.. sure, sometimes you can get heavily discounted stuff.. but how often does it really work out to a real benefit (and not just a huge waste of time)? David Phillips found a great deal on pudding, but how often do deals like that appear? http://www.snopes.com/business/deals/pudding.asp Ariella
10/12/2016 7:59:21 PM User Rank Author
Re: trending
@mhhf1ve I don't know how often, but i know that osme people have turned their frugal habits into careers, launching blogs and promoting products. The thing is that they put quite a bit of time into it, so you wonder, if they were able to do some kind of job during that time, would they actually earn more than their savings. However, some would perhaps not be able to commit to traditional work, and money saved -- unlike money earned -- is not subject to taxes. Also getting things for close to free seems to give them a thrill of bagging a bargain that outstrips the actual dollar value of the amount saved.
ms.akkineni
10/31/2016 3:45:24 PM User Rank Platinum
Re: trending
and also to add...
where do we stand on what got implemented Vs what was planned. That is a perfect measure for that basic validation. That really ensures that reassessment and restart at another level to bounce back.  batye
11/1/2016 11:51:08 PM User Rank Platinum
Re: trending
@ms.akkineni yes, interesting point and it does make sense...
ms.akkineni
11/27/2016 10:56:34 PM User Rank Platinum
Re: trending
@batye:
Glad that you are in line with my thoughts on this subject. Responsibiity comes along with sense of accountability, bith kind of go hand in hand.  dlr5288
11/30/2016 7:06:12 PM User Rank Platinum
Re: trending
Very true. I feel like you really can't have one without the other. It's very important for customers to be able to have both with a company.
batye
12/4/2016 12:21:56 PM User Rank Platinum
Re: trending
@ms.akkineni yes, I could not agree more... but many Co. today only cares about bottom line... forgetting basics about proper customer service...
ms.akkineni
12/23/2016 9:16:10 PM User Rank Platinum
Re: trending
@bayte:
I would have to say Yes and No. Yes, because companies are always in rush to get to the bottom line as the race is going on forever. In the midst of this race there could be some things getting lost due to not enough attention paid to basics. No, because this not generic across the board. There are some companies that are really chnaging their perspective to customer service. These companies are acknowledging the key importance of customer service and satisfaction. And they are taking all possible measures to get customers needs addressed and also to get the feedback and take that feedback seriously by addressing gaps when they are ready to hit market with yet another new product or whatever they are working on. Hope this makes sense. batye
12/26/2016 1:05:15 AM User Rank Platinum
Re: trending
@ms.akkineni yes, as in reality many factors in play including the present economy - how I see it...
ms.akkineni
12/26/2016 6:20:16 PM User Rank Platinum
Re: trending
@bayte:
Absolutely, that is a very good point. Economy plays big role. We will sit tight how it will shape up in future. dlr5288
12/31/2016 1:11:49 PM User Rank Platinum
Re: trending
Yes how the economy is now will shape how most businesses run along with what kind of products they produce.
dlr5288
1/31/2017 2:25:39 PM User Rank Platinum
Re: trending
Yes, I agree. Standing out among other competitors is crucial. Along with having a good relationship with consumers..
dlr5288
2/28/2017 2:00:02 PM User Rank Platinum
Re: trending
Yeah, but also keeping those consumers happy is another story. Businesses must continue to build their relationships with their consumers.
dlr5288
3/30/2017 10:41:13 AM User Rank Platinum
Re: trending
I completely agree. Especially a big business with a lot of clientele. It's difficult to keep everyone happy.
batye
4/2/2017 2:39:50 PM User Rank Platinum
Re: trending
@dlr5288 I would say it not easy or simple but it possible... as Amazon could do it :) why other Co. could not try to follow Amazons way...
dlr5288
1/31/2018 5:02:33 PM User Rank Platinum
Re: trending
I completely agree. I don’t know why more websites don’t follow their footsteps. Especially because Amazon is so popular and still does so well.
dlr5288
2/27/2018 12:38:59 PM User Rank Platinum
Re: trending
You’re right! It’s really does. I know that whenever I need something that I feel will be hard to find in regular stores. I always search on amazon. And they have SO much.
dlr5288
3/27/2018 12:30:09 PM User Rank Platinum
Re: trending
Exactly! Only downside I’ve found is sometimes it doesn’t look the same in person than it did online. Plus side to shopping in stores is you actually get to see and feel the product.
batye
4/2/2018 11:49:23 PM User Rank Platinum
Re: trending
@dlr5288 you are right in my case I only buy from Amazon - not from Amazon sellers as this days you see one thing on Amazon but when you open box you see something else from Amazon seller... here is example customers on amazon order Sega - SEGA Genesis Flashback HD Console with 85 Games and 4 Controllers but receive the an Atari 8 Gold instead. https://www.amazon.com/SEGA-Genesis-Flashback-Console-Games-Controllers/dp/B078WHTYSL/ref=sr_1_6?s=videogames&ie=UTF8&qid=1522727144&sr=1-6&keywords=sega#CustomerImages - from Amazon seller... and this days buying from Amazon sellers it like buying cat in the bag...
dlr5288
4/30/2018 1:50:34 PM User Rank Platinum
Re: trending
Exactly! I don’t buy from sellers in there because the pictures tends to look completely different than when you receive the product. But still, Amazon is a huge go-to for me.
 DHagar
10/11/2016 3:18:48 PM User Rank Platinum
Re: trending
@mhhf1ve - regarding questions on "unintelligent" advertising. I fully agree. Even with Amazon's ordering system it is not "intelligent" - it recalls and searches, but does not build any kind of intelligence.
I know they are doing great things on the ordering/fulfillment and with the cloud services. But if they want to win my "Stamp of Approval", they should invest additionally in analytics, at least for their subscriber customers. mhhf1ve
10/11/2016 4:15:09 PM User Rank Platinum
Re: trending
> "Even with Amazon's ordering system it is not "intelligent" - it recalls and searches, but does not build any kind of intelligence."
I agree.. and I think it must be a consious choice for Amazon not to do "too much" in the way of analytics. Amazon doesn't want to turn anyone off by thinking Amazon is tracking every purchase and recording all user behavior (even if they are). Imagine how creepy it would be if Amazon *did* try to suggest things that actually 100% relevant to your buying habits? DHagar
10/11/2016 4:21:49 PM User Rank Platinum
Re: trending
@mhhf1ve, well that is certainly true. I was not thinking of Amazon "unhinged", just a better screening that would make the recommendations more attractive than redundant. They can also set up more customer choices (ie LinkedIn) which allows the customer to filter the ads and info.
But I agree, it is not ignorance, it is a strategy. I just recommend they "improve" their strategy to add this intelligence at the appropriate levels. mhhf1ve
10/11/2016 5:25:19 PM User Rank Platinum
Re: trending
> "I just recommend they "improve" their strategy to add this intelligence at the appropriate levels."
I think Amazon is right to add intelligence slowly -- and focus on the stuff that works reliably and is reletively simple. Amazon has certainly gotten the basics down for e-commerce -- which is a lot better than many other retailers trying to shift from bricks&mortar to online sales. Ultimately, though, I agree with you that Amazon should improve. But I think it may be a minor value add compared to the customer loyalty they're building up with great shipping and customer experiences. DHagar
10/11/2016 5:43:10 PM User Rank Platinum
Re: trending
@mhhf1ve, I'll buy that! I fully agree they are #1 in the fulfillment and e-commerce, and are developing valuable cloud computing. Those are priorities. When they add their "precision" customer data they will have everything!
Note: They are doing quite well, thank you very much, with their current strategies - so it would be hard to beat their success! DHagar
10/12/2016 1:20:31 PM User Rank Platinum
Re: trending
@batye, thanks! And that truly leads to better customer service - which I believe Amazon exceeds all expectations in - so this would just add to their capabilities.
 Joe Stanganelli
10/12/2016 1:40:30 PM User Rank Author
Re: trending
@mhh: Part of the problem, in my experience, has been siloed customer information and the inability to communicate effectively with the local contractors AMZN uses for fulfillment and other purposes -- combined with unempowered front-line customer-service staff.
Case in point: It took me two+ extra days to get a package via AMZN Prime because the delivery contractor was lying/not doing his job/not even attempting to follow delivery instructions or otherwise deliver the package, and lengthy phone calls to Amazon's customer service = customer service reps telling me that they were unable to communicate with the contractor. While I respect Bezos as a strategist, I limit my use of Amazon because their customer service -- in my personal experience -- has been so poor. Of course, their competitors aren't much better, either, in my experience. So I usually stick with brick-and-mortar -- while questioning if I *really* need to buy whatever it is I'm thinking about buying to begin with. mhhf1ve
10/12/2016 2:06:30 PM User Rank Platinum
Re: trending
@joe -- hmm. I've never encountered "horrible" customer service from Amazon. Slow, yes. Annoying, sure. But every problem I've ever had with Amazon has been resolved to my satisfaction-- and sometimes my surprise. But maybe I'm comparing Amazon to airlines and telcos/cablecos....
mpouraryan
10/12/2016 3:31:43 PM User Rank Platinum
Re: trending
As I hope you agree, there are certain definite "trends" that one has to be aware of--and hold people to account--no question about it. Customer Service is not mutually exclusive--the challenge is make sure all on the firing line are realizing it. The automation of it all is just amazing to be witness to--no doubt.
ms.akkineni
10/31/2016 3:49:33 PM User Rank Platinum
Re: trending
there are certain definite "trends" that one has to be aware of--and hold people to account.....
and that is the real challenge, finding someone to make them accountable. Let me tell that is on eof the most critical piece. Once there is a name placed across something, that is when the real focus comes and then people start validating if their name really belongs there or not. But to me atleast i got the attention and focus that had been missing, So i will take that. mpouraryan
10/31/2016 4:03:12 PM User Rank Platinum
Re: trending
Accountability is at the heart of leadership..but we also must never forget this admontion that I see as central to any transformation: ".... If you can not explain it simply, you don´t understand it well enough " Albert Einstein"
ms.akkineni
10/31/2016 7:31:19 PM User Rank Platinum
Re: trending
@mpouraryan:
Very true. And that is a great quotation by Einistein. Joe Stanganelli
10/12/2016 4:13:27 PM User Rank Author
Re: trending
Funnily enough, I get worlds' better customer service these days from telcos and cable companies.
(Wasn't always the case, and they're still far from perfect, but because they've been under such scrutiny from a customer-service standard, they've been more pressured to change -- and, apparently, have responded in kind (at least, in part).) DHagar
10/14/2016 1:47:23 PM User Rank Platinum
Re: trending
@JoeStanganelli, I fully agree with you on the telco services.
That may be the point on which they continue to lead the way and focus on great customer service. That would be exciting to see. mpouraryan
10/12/2016 3:18:47 PM User Rank Platinum
Re: trending
Bezos is a great strategist--no doubt about it. The reporting in this morning Wall Street Journal goes to the heart of Amazon basically taking over the World. I have personally experienced good results in my personal experience. I have had to at times deal with Amazon's "Bureaucracy"--but that's part of the course. As Amazon apparently is accepting apparently that somehow brick and mortar will have to be "part of the solution", it will be interesting to see how it pans out. This is as UPS seems to think that Amazon wll continue to have a windfall for it--despite Amazon wanting to develop its' own fleet for deliveries.
Interesting times indeed...isn't it folks? Joe Stanganelli
10/12/2016 4:11:07 PM User Rank Author
Re: trending
Indeed, despite my distaste for the B2C customer service I've received from AMZN, I'm sort of rooting for the company?
Why? Because companies like Google and Tesla want to "change the world" -- which necessarily entails foisting their view upon others (e.g., replacing human-driven cars entirely with self-driving, AI-enabled cars). Even if you agree with some or all of the world view, it's corporate totalitarianism should such a company succeed. Amazon? Jeff Bezos? Pretty much just in it for the money. Say what you want about corporate greed, but you can trust it -- at least, to be itself, and little more. mpouraryan
10/12/2016 9:43:23 PM User Rank Platinum
Re: trending
I am with you--the challenge is to make sure that they remain "hungry". I wonder if they are able to sustain it.
batye
10/13/2016 1:06:21 PM User Rank Platinum
Re: trending
@mpouraryan I would say question would be could they survive it... while doing it....
mhhf1ve
12/19/2016 5:34:19 PM User Rank Platinum
Re: trending
> "...companies like Google and Tesla want to "change the world" -- which necessarily entails foisting their view upon others.."
So far, Google and Tesla haven't quite succeeded in changing the world to their view. Given how far Yahoo has fallen, I'm even skeptical that big tech companies can survive more than a couple decades? Maybe Google and Tesla can pull it off, but there are a lot of EV car companies that are running into trouble. And even traditional car companies have needed some bailouts to survive.... So I'm not too worried about tech companies "Changing the world" just yet... ms.akkineni
12/31/2016 5:08:50 PM User Rank Platinum
Re: trending
Maybe Google and Tesla can pull it off, but there are a lot of EV car companies that are running into trouble. And even traditional car companies have needed some bailouts to survive.... So I'm not too worried about tech companies "Changing the world" just yet...
When things start going in a different direction than planned and for obvious reasons i don't think there is much differentiation between old Vs new companies. This actually makes a lot of sense thinking about the correlation that you mentioned about bailout situation for traditional car companies. So nothing is impossible. batye
1/1/2017 4:33:44 PM User Rank Platinum
Re: trending
@ms.akkineni I could agree more, you right in your observation... as Co. keep forgeting consumers do not have any more money to burn... as at the present economy everyone trying to hold on to they money... and no one want to spend it - large sum of money... but I do hope it changes when economy improves...
ms.akkineni
1/30/2017 8:07:16 AM User Rank Platinum
Re: trending
@bayte:
Agree with you partly about companies holding on to money... But I guess companies are always on exploration mode. When they are convinced that something looks promising, worthy enough to pursue , that's when they get ready to make the wallet lighter. But absolutely it is not as it was before and every company is spending cautiously. And it makes total sense. batye
2/1/2017 1:10:28 AM User Rank Platinum
Re: trending
@ms.akkineni right now everyone playing wait and see game as no one sure of the way economy will turn up or down... not an easy times... not an easy times... but I hope thing will improve globaly... soon....
ms.akkineni
2/26/2017 11:33:29 PM User Rank Platinum
Re: trending
@batye:
The wait still continues...now especially we are living with a sense of uncertainity. We are not in a position to say for sure if we will see upward trend or the other way. All i can do is to keep my hope alive. batye
3/1/2017 9:40:08 AM User Rank Platinum
Re: trending
@ms.akkineni yes, as this days we living in global world and everyone worry - what if... as no one sure or wanna take risk...
ms.akkineni
3/26/2017 10:08:42 PM User Rank Platinum
Re: trending
That is right. Hence we see the same uncertainity globally right now.
batye
4/2/2017 2:38:16 PM User Rank Platinum
Re: trending
@ms.akkineni for me - in my mind I do hope for better days... and see things to improve... but it life... not an easy this days..
ms.akkineni
4/26/2017 10:59:39 AM User Rank Platinum
Re: trending
@batye:
Hope is the only good thing we can do. We are living in difficult times. Nothing is easy.  dannyjones
1/23/2018 6:50:02 AM User Rank Steel
Re: trending
Thanks Jarrett
Really, I am not aware all about this. But I completely agree with you.. batye
2/1/2018 1:39:34 AM User Rank Platinum
Re: trending
@ms.akkineni yes you are right but the way I see it it a life and to be alive is to survive it all :) reality of the Nature...
mhhf1ve
1/4/2017 3:04:43 PM User Rank Platinum
Re: trending
> "I think in 2017 things gonna change... or I do hope so..."
Careful what you wish for! "Change" by itself might not shift things in a better direction. I'm pretty sure we're going to get some "change" in 2017, but I'm not so optimistic about what kind of change we're going to get... Uncertainty can cause a lot of trouble! mhhf1ve
1/4/2017 11:26:55 PM User Rank Platinum
Re: trending
I guess I'm not as optimistic as you are, batye. Maybe I just don't like the way politics are currently headed right now? I might be more optimistic under a different administration.
ms.akkineni
1/30/2017 10:35:15 PM User Rank Platinum
Re: trending
@mhhfive:
I hear you. And now even more as we started to witness things shaping up and am triple sure more to come in coming days. As we were discussing here - 2017 is the year of chnages in many ways.  JohnBarnes
10/7/2016 7:41:19 AM User Rank Platinum
Re: trending
mhhf1ve,
If I set up a hidden camera in your shower, and can't find a buyer for the pictures, has your privacy been violated? mhhf1ve
10/7/2016 4:00:10 PM User Rank Platinum
Re: trending
JohnBarnes, That's not exactly an appropriate analogy...
Have you ever used an email spam filter? Yes? Has that spam filter ever misfired and categorized a legit email for you as spam? Did you feel like your privacy had been violated? Now what if that mis-identified email was from your doctor and contained a graphic picture of a recent surgery? Has your privacy been violated? Perhaps? Maybe not? No human actually saw your email in this case, but if this spam filter had instead been set up to re-direct spam to some facility where human beings inspected all the email categorized as spam to ensure algorithmic accuracy... Then there'd be a better argument for a privacy violation. But what if the algorithm never detected any spam.. and never sent any of your email to this quality control facility? Would your privacy still be intact? I don't like the idea that a state agency can sift through everyone's emails, but the scale of this problem is unknown. And it's not as clear to me that Yahoo is the bad agent in this situation. It's really the government that should shoulder the blame for requesting companies to spy on users. Companies are under some duress to comply. Maybe we should praise the companies that publicly fight back, but is vilifying the companies that comply completely justified? Yahoo did NOT set up a secret camera in anyone's shower. Perhaps Yahoo just handed over an email-wiretapping ability to a state agency, just like AT&T and Verizon and other telcos have done in the past (and with built-in legal protections for doing so). What are telcos and companies like Yahoo supposed to do? Even Apple has complied with government requests, so there aren't many companies that would risk their existence to protect users from government surveillance. Joe Stanganelli
10/7/2016 9:17:06 AM User Rank Author
Re: trending
@mhh: I'm with John on this point. Auto-finding an absence of a particular item is still learning information about communications.
mhhf1ve
10/7/2016 4:05:31 PM User Rank Platinum
Re: trending
> "Auto-finding an absence of a particular item is still learning information about communications."
I'm not exactly against John's point. Who can be completely pro-surveillance? I'm just saying Yahoo might not be as evil or bad as any other company for complying with a government request to spy on users. Even Apple has provided information to the government about its users. It would have been very interesting to see how far Apple would have gone to protect its iPhone security. We may yet see another case in the future.... freehe
9/25/2016 2:47:03 PM User Rank Platinum
3 Phases of Cloud Computing
It is easier for telco companies to implement cloud computing because most are innovative and continually work to expand their products and services while increasing revenue.
Non-telco companies don't seem to know how to implement the cloud and maintain their business standing. Some IT companies using cloud data center and cloud 1.0 and 2.0, however most companies shy away from cloud computing because it is still perceived as a new technology that many simply don't understand, therefore they will not adopt it. dlr5288
9/30/2016 1:15:13 PM User Rank Platinum
Re: 3 Phases of Cloud Computing
Good points!
I also think that when companies get more familia with the cloud they will start incorporating it more into their daily use. Many businesses are just cautious about using something they know so little about. ms.akkineni
9/30/2016 10:58:29 PM User Rank Platinum
Re: 3 Phases of Cloud Computing
And that is pretty valid from their perspective. Companies need to get good undertsanding of how any new technologies are going to add value to their business.
ms.akkineni
9/30/2016 10:56:59 PM User Rank Platinum
Re: 3 Phases of Cloud Computing
Non-telco companies don't seem to know how to implement the cloud and maintain their business standing.
Good point. These non telco companies seem to keep up with their business going impressively. Haven't heard of instances where companies are loosing business just because they are not cloud based yet. ms.akkineni
9/30/2016 11:00:43 PM User Rank Platinum
Re: 3 Phases of Cloud Computing
Some IT companies using cloud data center and cloud 1.0 and 2.0, however most companies shy away from cloud computing because it is still perceived as a new technology that many simply don't understand, therefore they will not adopt it.
Absolutely..not every customer is keen on keeping up with upcoming trends. I belive that is a big gap that technology companies need to work on to get creative and strat promoting effecectively. That might help.  dcawrey
9/27/2016 6:20:18 PM User Rank Platinum
Re: trending
I think it's been pretty beneficial to the SMB market the emergence of open source cloud technology. The only barrier now for those organizations is the ability to leverage them. This takes talent that often is not working in smaller outfits. Hopefully this will change as generations and attitudes start to shift.
JohnBarnes
9/25/2016 9:55:07 AM User Rank Platinum
Wonder how much of the "phase" structure is just chronology?
In phase 1 of pictures of vehicles, artists used oils to make pictures of sailing vessels which people hung on walls. In phase 2, airbrushes and pictures of automobiles were introduced. Eventually artists moved to phase 3, animations of imaginary spacecraft. In each phase people continued to make pictures of vehicles using the methods of the older phase as well
My point here is that we may also be looking at 3 different processes, some of which started at different times, and that the only thing they've all really go in common is the cloud architecture -- and the cloud architecture is mostly an artifact of where we draw boundaries around economic entities, which is also arbitrary and more an artifact of history than reality. Steve Stanganelli
12/13/2016 8:02:39 PM User Rank Steel
1.0 vs 2.0 vs 3.0
I'm not sure I agree with the definitions and evolution of cloud 1.0/2.0/3.0. Virtualization is typically the last step and would have to come after the bare metal focus that the author describes in cloud "2.0. '
What is the difference between the definitions of 2.0 and 3.0 ? They're both PaaS based it looks like. Except that 2.0 is more about basic applications and infrastructures while 3.0 is more about more sophisticated applications? Is that right? |
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