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dlr5288
dlr5288
11/29/2016 11:18:40 PM
User Rank
Platinum
Re: Must also play well with hardware...
And if a customer is feeling heard and listened to they will be more willing to contribute to a new product!

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ms.akkineni
ms.akkineni
11/27/2016 11:11:02 PM
User Rank
Platinum
Re: Must also play well with hardware...
@dlr5288:

Good point.

Once there is involvement, there will an opportunity to gain better insight. That in turn will help them gain perspective of how any new product will add value to their business.

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dlr5288
dlr5288
10/31/2016 9:44:02 PM
User Rank
Platinum
Re: Must also play well with hardware...
Exactly! And they'll definitley be more willing to buy a product or to subscribe to some membership.

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ms.akkineni
ms.akkineni
10/31/2016 8:06:48 PM
User Rank
Platinum
Re: Must also play well with hardware...
Yes, that involvement makes them more accountable. Hence they genuienly start getting involved and make a difference. That would be a clear win - win situation.

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ms.akkineni
ms.akkineni
10/31/2016 8:04:51 PM
User Rank
Platinum
Re: Must also play well with hardware...
Appreciate that you can se the other side as well.

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dlr5288
dlr5288
10/31/2016 6:59:04 PM
User Rank
Platinum
Re: Must also play well with hardware...
I agree! I think when the customers feel more involved in a product or a companies decision it's just better for everyone.

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faryl
faryl
10/31/2016 3:02:32 PM
User Rank
Platinum
Re: Must also play well with hardware...
I like that way of looking at it!

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ms.akkineni
ms.akkineni
10/10/2016 4:56:47 PM
User Rank
Platinum
Re: Must also play well with hardware...
Good to see that we are inline.

No second thoughts about empowerment feeling rather than 'controlled' feeling. When a user gets to pick and choose that 'accuontability' is a given thing and there starts their journey of engagement till the point of delivery. Having that business engagement is very critical.

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elizabethv
elizabethv
10/5/2016 7:19:16 PM
User Rank
Platinum
Re: Must also play well with hardware...
ms.akkineni - I didn't even think about accountablity but that's a great point. And does in fact go hand in hand with control. Maybe if more people were taking accountability for their telco uses, more companies would feel "empowered" to give over more control? It could be a tit-for-tat type situation. 

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DHagar
DHagar
10/4/2016 10:06:59 PM
User Rank
Platinum
Re: Must also play well with hardware...
@ms.akkineni, great vision.  That is the door to a true transformation!

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