Comments
clrmoney
11/28/2016 11:02:40 PM
User Rank Platinum
WOW has potential
We will see how WOW does in a few months so far it looks great for them so I say to keep being persistent and smart in whatever you're doing.
faryl
11/29/2016 3:16:58 AM
User Rank Platinum
Re: WOW has potential
Time will tell if they are able to (forgive me for this) WOW the customers & live up to the name!
Ariella
11/29/2016 8:56:44 AM
User Rank Author
Re: WOW has potential
@faryl well, they do ask for that with their choice of name. Wowing customers is actually identified as a value for those who adopt the Zappos model. In Delivering Happiness: A Path to Profits, Passion, and Purpose, Tony Hsieh, the company's CEO tells the story of the creation and evolution of the distinctive company culture alongside a bit of his own life story. Wowing customers is one of the definitive components of the culture there, and that approach can really extend to just about any service.
elizabethv
11/29/2016 9:07:56 AM
User Rank Platinum
Re: WOW has potential
@Ariella - It is amazing how much company culture really can affect a product and company. I worked for the University of Phoenix for awhile a few years back, and shortly after they had a ton of layoffs, company culture was really in the toilet. They actually went to Zappos and asked for help in redirecting company culture. Something they were in the process of doing around the time I left (I had my first son.) I still talk to some people that work there and they seem happy. Potentially mostly happy that their wages are pretty decent compared to what some people face.
Ariella
11/29/2016 12:22:59 PM
User Rank Author
Re: WOW has potential
@elizabethv That's great that they were open to learning how to adapt their culture to improve the workplace. More businesses should be like that.
faryl
11/30/2016 12:07:30 AM
User Rank Platinum
Re: WOW has potential
When I used to have a blog, I reached out to Tony Hsieh with some questions for a post I was writing. He was super friendly & responsive.
I love zappos (or at least used to - I longer have the shoe-buying budget I once did)
Ariella
11/30/2016 9:22:08 AM
User Rank Author
Re: WOW has potential
@faryl Zappos recently made changes, actually. There used to never be discount codes for the site, but now there are for people who sign up for the loyalty program. I'm not so into shoes myself, but I have daughters who seem to always "need" a new pair for this or that particular purpose. Also if it's on Zappos for the same price as on another site, I'd go with Zappos because of its faster delivery time and easy return process -- coupled with nicely entertaining emails.
batye
11/30/2016 10:42:37 AM
User Rank Platinum
Re: WOW has potential
@Ariella as this days Co. trying to bring customers back again and again with lure of deals and discounts code... new way of doing things
Ariella
11/30/2016 10:45:35 AM
User Rank Author
Re: WOW has potential
@batye you're right about it being common practice, though most retailers that use it have done so for years. Zappos really had a different approach that focused on service rather than price. But I suppose they see that people still want to get the best price they can and are willing to shop elsewhere for that.
batye
12/7/2016 12:47:21 AM
User Rank Platinum
Re: WOW has potential
@Ariella this day almost everyone is smart consumer and shopper know what they want and how... and Co. trying they best to please...
faryl
11/30/2016 5:58:39 PM
User Rank Platinum
Re: WOW has potential
I think Amazon owns them now?
I got lucky when they first started and was invited as a VIP, so I get next day delivery for free.
It's come in handy a couple of times when I didn't have the most comfy shoes packed for a trip - I just had new ones sent to my hotel for the next day!
dlr5288
11/30/2016 6:36:48 PM
User Rank Platinum
Re: WOW has potential
That's awesome! Next day shipping is a great way to pull someone like me in!
batye
12/7/2016 12:45:18 AM
User Rank Platinum
Re: WOW has potential
@dlr5288 yes, but in Canada you could have next day delivery but Canada Post deliver it good few days after... you could pay for fast delivery - but will you receive it...???
faryl
12/13/2016 4:52:27 PM
User Rank Platinum
Re: WOW has potential
I hate leaving the house and I procrastinate - so next day delivery has a definite appeal to me!
batye
12/7/2016 12:49:38 AM
User Rank Platinum
Re: WOW has potential
@faryl your lucky :) my last order from Amazon.com took 12 days to get to Canada and did sit 5 days at customs...
Ariella
12/7/2016 8:52:02 AM
User Rank Author
Re: WOW has potential
@batye I sometimes wait that long for my Amazon orders. They're very inconsistent about delivery times. Also sometimes I order several things in one order and have some arrive the same week while others only arrive a week later than that. I suppose it has to do with where they are warehoused. Now if each item were tracked through IoT, you'd know exactly where it is and when it's traveling and how far away it is from your home. We do have the technology to do that, but I don't think it will be implmented for these standard consumer goods for quite a while yet.
batye
12/7/2016 6:04:44 PM
User Rank Platinum
Re: WOW has potential
@Ariella in Canada Amazon trying it best to ship on time... but Canada Post and transfering from Customs create long delays in delivery... everyone on Canada Post website you could see this message: "Important: We're working hard to process and deliver record holiday parcel volumes as quickly as possible. In some cases, customers may experience a delay in delivery. We continue to devote extra resources to serve you and apologize for any delays." I do hope one day Canada Post use the same model of delivery as USPS... :)
faryl
12/13/2016 4:58:59 PM
User Rank Platinum
Re: WOW has potential
How frustrating! In San Diego, Amazon had its regular delivery (now with free next day or same day options for some products), prime pantry (which seems to be for smaller "pantry" type items), prime now (which has a more limited selection of products from the site, grocery store, and restaurant delivery options delivered for free in 2 hours or less), and prime fresh (which costs extra and seems to be like prime now, except only groceries).
And now they offer incentives (like $5 credit for music or prime pantry) if you select the "no rush" options.
But stuff that comes through USPS always seems to get delayed here too - without the excuse of customs!)
batye
12/15/2016 10:29:15 AM
User Rank Platinum
Re: WOW has potential
@faryl this days dealing with postal services no longer easy or simple... with all technology at hand to trace and track it - it should be better delivery... but it seems delivery getting slow... ??? and items get delayed or lost...
Seen & Heard: WOW Kicks NFV Tires
I was shocked by reading this of how important this is that wow kicks NFV tires. My opinion is that I think it would be good. With the satisfaction rate being good. Also with the good hardware-based solution. I hope it beneficial for the residential customers.
mhhf1ve
12/7/2016 3:29:15 PM
User Rank Platinum
Interesting name, WOW...
I like how WideOpenWEST.. doesn't actually cover the West? I guess that's why they go with WOW. I went to see if they were available in my neck of the left coast.. but apparently, they cover parts of the mid-West and Southeast. Maybe they'll expand to the West someday..? Its headquarters is in Denver, but it no longer serves the Denver market.
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