Comments
AT&T Banks on AI
This article is very interesting and straight to the point. I find it great that one of the long term goals that was mentioned is by adding AI in order to predict subscribers needs. It will be beneficial with the advanced technology additions and updates. The ECOMP is really interesting because as we're creating applications, as the technology and the platforms exist already so that means we are writing a simple design of the whole application creation.
DHagar
12/28/2016 7:43:25 PM
User Rank Platinum
Re: AT&T AI
@clrmoney, I agree that AT&T is going to benefit with the addition of these applications of advanced technology. I like their architectural design with layers that are designed to serve specific purposes. Looks like a winning addition to the AT&T platform.
DHagar
12/28/2016 7:40:01 PM
User Rank Platinum
Re: AT&T AI
@dcawrey, yes, I fully agree. Again, like with most advancing technologies we need to better understand the use cases and how to build value.
Additionally, AI and the machine learning process is extremely expensive in building the AI for autonomous operations - so you really need good cases. I see it as highly valuable but more so behind the scenes as infrastructure, not directly usable technology to the delivery of services. So if you have autonomous information being fed to the right channels of operators and operators prepared to give answers, then you truly have smarter systems - not just replacement systems.
I am working some projects with the Watson capabilities - with IBM - and I see it as part of the future, but only when it adds value.
dcawrey
12/28/2016 4:35:40 PM
User Rank Platinum
Re: AT&T AI
It's great AT&T is moving forward with AI, but I still think it's pretty far away from being useful.
This reminds me of when automated voice response first appeared. That's the robot you talk to when you call customer service. At first, that technology was terrible. Only in the past few years has it really improved. Anyone else agree?
srufolo1
12/28/2016 2:57:35 PM
User Rank Platinum
AT&T and AI
I don't like the idea of large amounts of data being collected about subscribers to somehow improve the process. But like in the quote, it's like a chess game where you have to anticipate each move, only artificial intelligence is 5 steps ahead of us at all times. It's bad enough that we have to potentially face AI one day destroying the human race. Maybe that's the worst-case scenario.
mpouraryan
12/28/2016 2:50:43 PM
User Rank Platinum
Re: AT&T AI
As we look to 2017, I view it as a natural evolution--elements of it has already been happening with Amazon & others as well. The interesting dielmma that has to be faced by the AT&T Team is how that would mitigate cord cutting--which continues to be a challenge as we look to a new year before us.
clrmoney
12/28/2016 10:45:21 AM
User Rank Platinum
AT&T AI
They siad they are embedding the AI and machine learning acrooss the netwotk and I think that is great for AT&T in this process.
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