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The cloud is an entirely new market for hackers to access. If cloud security companies do not start now implementing cloud security software and solutions they will never be able to combat and stay ahead of the hackers.


The next bigger drive is

A.     Reducing capex/opex


thank you , many thanks


@Steve, thanks!  You too!


Bye Everyone.  Have a great day.

Okay, looks like the party's pretty much over.  Bye, guys!  Great chatting.

(Actually, I guess the labeling/documenting would come after the phone call if it happens, but the point remains.)

@Steve: Also, that story reminds me of the classic IT trick for troubleshooting (of which I'm sure you're aware):

Unplug a cable and label/document it.  Wait for the phone call.  If no phone call comes, repeat.

Thank you, Mike & James! Informative show - looking forward to more of these!

@Steve: Conversely, a major cloud provider like AWS is unlikely to have that problem (or, at least, if they have that problem, is going to have so many redundancies that it doesn't matter).  But cloud providers, in general, do have downtime a LOT (even with their 99.99% uptime guarantees), so you still have to be prepared somehow -- whether the issue is with a third-party cloud vendor or a screwy switch in the basement.

@Joe & @Steve That's why I liked doing revenue assurance work back in the day - finding existing money for free is always an easy sell

@DHagar/Steve: That's a big part of the reason I never consent to those forms asking for your permission to put your EHRs in a third-party cloud.

Thanks James.  Have a great day.

@Vnewman Very true.  The question more sprung up from a job  where the AC cord for the switch had become slightly unplugged while I was working in their server room and the entire office was freaking out due to not being able to access any client data.  It just got me thinking that with data now being all on a network that relying on just the cloud could be disasterous.

Thanks for sticking around, @James!

@DHagar: Indeed, it's far easier -- and is almost always the case -- for new/young companies (esp. startups) and companies in less-developed nations (and, therefore, with far less entrenched and costly infrastructure) to go around that "speed bump" and head straight to starting out "digitally transformed".

Thanks, James - you too!


@Steve: And now you have put in my head the at-once absurd and terrifying and yet somehow hilarious image of fundamentalists charging at and attacking a La-Z-Boy while you're sitting in it.

That said, your concerns are on point.  A lot of security experts -- even cloud evangelists -- are openly acknowledging the notion that major cloud providers are far more attractive targets to hackers -- and, therefore, are likely to suffer more attack attempts.

And as we all know (or, at least, try to perpetuate) when it comes to InfoSec, sooner or later, a hack is likely to succeed.

@Steve,  The issue of security in the cloud is a looming perception that there is greater risk.  With healthcare, many are new to the digital world and so view anything outside their offices as "risky".  I think as James said the cost advantage and the increasing levels of security that are added to the patient records, etc., plus growing numbers of doctors that use the cloud, will change that over time.


Have a great afternoon folks. I'm signing off now. 

@Steve, I think a little fear is a good thing - it ensures you have a backup plan.  Executives are smart to worry because it is indeed a reality, much like people should worry about data breaches.  There is no way to guarantee 100% uptime or that a breach won't happen.  You have to stay on your toes.


@Joe, true - on "if" complexity vs. new opportunities.  On a practical level, I was thinking that it removes the "complexity speed bump" for those who otherwise would not move forward - so they use the cloud to advance.

Good points!


@James/Joe I'm referring less on the physical production things such as seeing patients and more just accessing the necessary data such as medical records.  I guess a more extreme question that comes to mind would be if the servers were attacked directly.  Whether a physical attack or a major cyber attack.  It seems a lot of companies are treating the cloud like a really comfy lounge chair.  They're just relaxing in it and enjoying the convienence.

OSS is going to be yuge this year

Hooray, democracy. #MakeOSSGreatAgain

Poll question - What is the biggest driver for next-gen OSS?

And the most popular answer is ...

C.     Increasing revenue by faster service and application rollouts

@James/Steve: Actually, I don't see that question as entirely rhetorical, considering the way modern billing systems, patient scheduling systems, and EHRs work in some places.

But, yes, emergency preparedness and backup solutions are key, always.  Regardless of the business, regardless of the tech.

@DHagar: I think we like to think that, but remember that complexity = fragility = cost.  But if new/easier/better revenue models are the major drivers to the cloud and other digital-transformation technologies, as some studies and my own anecdotal experiences and personal thoughts seem to suggest, then it's the opposite of complexity -- agility -- that is the real driver here.

(Acknowledged keyword: "if")

 How do we overcome executives' fears about likely cloud downtime? 

Did the dentist have to stop seeing patients because his cloud was offline? Does she have a back up generator in case there is a brownout? Their fear will go when the cost incentive is great enough. 

Yes, thanks Mike & James for an engaging show today.

@Steve: The interesting thing for you is that you're in Florida, which in 2006 passed some comprehensive state laws about emergency preparedness (in the wake of Hurricanes Charley and Wilma) and disaster recovery.  Granted, these were more focused on building architectures, but this stuff is especially top of mind down there.

@Joe, exactly!  And I think the complexity is driving more and more to the cloud for that reason.


Thanks again Mike and James for the great show.

@DHagar: It's certainly way easier to scale a virtualized system in the cloud than a bunch of legacy boxes in your on-prem datacenter (which may just be your moldy, dusty basement)!

@Joe, Exactly - plus solutions today need to be more than just a "purchasing" transaction and measured by net savings - the future for technology is to be seen as a key to gaining revenues in new models, services, markets, customers.


Thanks Mike and James - great show.


@James in a world where eveyrthing is moving to a cloud based system, How do we overcome executives' fears about likely cloud downtime?  I ask this because I've seen local businesses such as banks, dentist offices, and insurance agencies lose all production when the servers go down.

Industry is pushing NETCONF/Yang models (Cisco most notably) others are speaking about Intent Based Modeling (HPE) - can you comment on the merits/downsides of these approach when looking at orchestration across vendor diverse networks.

I don't think these are alternatives. Operators want intent based systems that figure out how to orchestrate something based on what you want without having to define the details. NETCONF/YANG is a syntax/language so that you can program kit without a command line interface. 


@DHagar: I'm reminded of the metaphor of the bargain hunter/compulsive shopper who comes home bragging, "I saved $XXX today," where the person they're talking to, if that person is not likeminded, might hear, "I spent $Y."

Thanks again everyone for joining today's show on OSS/NFV. Thank you as well James. Some great questions today. 


@James: So in terms of age, it sounds like, for you, the hard cutoff might be at the point of abandonware -- but that the better practice is to plan for that well in advance with regular migration cycles.

@James: "no single throat to choke" is the second-best IT metaphor I have ever heard.  <3

@James, it sounds like "scalability" then may be a key advantage?


@James, that makes sense.  So do you see the leading suppliers being those who then offer bundled, or "systems" solutions?


How old is *too* old for OSS/BSS systems?  How legacy is "too legacy"?

When the vendor no longer actively supports it then you can be in trouble. But I do hear about operators who are looking to get off maintenance contracts for legacy systems because they feel they are being milked. The more prudent approach is to have a migration plan naturally. 

@Joe, I think that is the trigger to top management support - the ADDED $$$.  They like being winners and a value proposition of net gains appeals.


How "dangerous" or problematic is vendor lock-in REALLY?  

I can't easily quantify it. Clearly there is a trade-off between being locked in and having too many suppliers (no single throat to choke). You can't dual source everything though. And generally the pendulum is swinging in favor of best of suite providers rather than trying to knit together a B/OSS from point solutions. 

@DHagar: Right.  Because otherwise you have entire departments and teams undermining each other, so the initiative struggles -- even with the strongest of organizational champions.

I'm getting Stanganelli's in stereo! :)

@Joe, excellent perspective.  I agree.  And I think that is the key difference is that it now takes both the leadership and the alignment of organization vision and operations to pull in a new direction; otherwise it becomes a turf war.  I think attempting it with less support minimizes and only creates different results from the "existing" platforms - no real transformation.


I'm in sunny Naples, FL and enjoying a beautiful 73 degrees today.

Plus, it's somehow a lot more impressive to put on your resume: "Added $X to company revenues by blah blah blah" than saying "Saved $X by blah blah blah."

@faryl Exactly. From a business standpoint the Board of Directors that make those calls are always looking for a way to make more money or save money.  An Increase in revenue is always going to drive a capitlist based economy.

@faryl: I think that for top-level execs, the idea of more/easier $$$ is more enticing because it is somehow "more real" than the more boring, staid notion of saving $$$.

I forgot to post where I am and the weather: San Diego and chilly (for us ... 58)

@DHagar: In my experience, it's less about the one individual or the individuals or even department who drives the change...and it's more about the *partnership* of differently placed leaders -- the CFO, the CIO, the CISO, the CMO, the COO, the CDO/CAO, etc., coming together and uniting on a particular transformation initiative, demonstrating to their teams not only that their departments are united in a common goal, but also demonstrating just how important the goal is for all of these top-level execs to be united on it.

Question for James from below:


the industry is pushing NETCONF/Yang models (Cisco most notably) others are speaking about Intent Based Modeling (HPE) - can you comment on the merits/downsides of these approach when looking at orchestration across vendor diverse networks.

Interesting that so many people choose "C". I guess revenue is always the top driver :)

Great show, thanks Mike and James!


Great show Mike and James.


Thanks for the show,  


D on Mike's poll question 


@Joe, I agree with your comment on cultural transformation.  I would ask James who he sees as the critical leaders in organizations to drive this change?


Very interesting discussion already, and a couple of great questions from some of the audience. Looking forward to seeing James' responses. 


(Thanks Mike and James for a good show!)

re: frustration w/ suppliers, another question for James: Just about every vendor (except the mega ones) warns against the dangers of "lock-in," but lot of executives are increasingly looking to consolidate their vendor relationships.  How "dangerous" or problematic is vendor lock-in REALLY?  Is it really that awful, or is just a bogeyman in the closet?

Everybody talks about future proofing...but, of course, there's chaos theory that throws wrenches into every plan.  We'll be talking about future proofing VERY different systems in 20 years.

Question for James: Industry is pushing NETCONF/Yang models (Cisco most notably) others are speaking about Intent Based Modeling (HPE) - can you comment on the merits/downsides of these approach when looking at orchestration across vendor diverse networks.


E.     Better management with flexible software


(I tend to think/see that a lot of non-decision makers in the organization, however, often seem to post-hoc justify the decision as F.)  ;)

@Mike: In my experience, C...though I'm interested in James's thoughts and observations on this point/my earlier question.

If you want to hear more about ECOMP, here's another Upskill U course to check out after this radio show: SDN & Open Source w/AT&T's Chris Rice


@Mike: Thumbs up for that question/phrasing!  Digital transformation usually necessitates cultural transformation.

What is the biggest driver for next-gen OSS?

A.     Reducing capex/opex

B.     Improving customer management

C.     Increasing revenue by faster service and application rollouts

D.    Enabling real-time networks and services

E.     Better management with flexible software

F.     Standardized open interfaces


@kelsey hah! Odd one to me as well. 


Typically, digital transformation efforts move costs from CAPEX to OPEX -- with the idea that OPEX is going to be smaller than the legacy CAPEX costs.

But, of course, that tends to be more with moves to the cloud.  And either way, there are CAPEX expenditures -- especially if you're not going to the cloud and keeping things on-prem -- when you're doing rip-and-replace on a system/organization that is very entrenched.

Obviously, a new organization just starting out now will be more concerned with CAPEX, I would tend to think.

meant to imply that about capex and opex but we'll make sure to ask him


@Kelsey/Mike: Thanks.  Looking forward to good answers.  ;)

So he's saying there isn't any CAPX or OPEX savings with NFV?

@JAMES: To speak of agility and increased revenues, to speak *specifically* of OSS/BSS upgrades, what specifically gets enterprise customers to move their legacy systems to the cloud/virtualize them/etc.?  Are they swayed by talk of cost savings and decreased complexity, or are you finding that it's the enhanced agility/new revenue possibliites is what it takes to get them?  Or is it both?

Hey, Steve!  Welcome!  :)

Good day everyone!  Sunny and a chill 53 here in Socal!


Bright but windy London


Question for James: How old is *too* old for OSS/BSS systems?  How legacy is "too legacy"?

(I like to ask this question a lot.  There are so many different answers people give!)

Turning in from Lizella GA

Jeraldine Banks


Vallejo, CA

Sunny and only 42 deg F.


Currently 60 degrees in Boston


Tuning in from is beautiful, I keep forgetting it's February.


Good morning/afternoon everyone!  Remember to turn up your volume on the computers.  At the top of the hour an audio player will pop up on your screen.  If you don't see it, try to press F5 to refresh your screen. Remember, there's no slides for this it's just a discussion, so be sure to post your questions, comments and thoughts on the message boards and we will join you on the chat after the audio stream. 


Welcome, HSLee, JazonZhao, et al.  And hi, DHagar!

(To add further elaboration/context to @JACKO's comment on the weather -- it is in the 60s today, which is a very rare occurrence indeed for February around these parts.)

Hi, Joe,

Glad you are on as well!


@JACKO - Hi also from Boston!

@Kelsey: I thought the name was familiar.  That was a good one, as I recall.

Hi, guys.  Glad I could make it today!

James also delivered a great presentation at Light Reading's Upskill U on Open Source for NFV MANO if you want to check out the on-demand course after this show: 


Good Morning from Sunny  mild Boston


Greetings from San Francisco Bay Area.



Looking forward to this radio show!

I'm actually early for a this is what it feels like!

Check out the OSS report that James wrote. Also, he did an OSS/BSS Q&A with us last year. 


Counting down to the show with James. Should be a good one. 


Only 57 minutes to go.


Ahh, it looks like I've arrived a bit...early. See you all tomorrow!


hope to attend should be interesting show and chat after

Ok see you on 23 february

Greetings & salutations everyone!


hope to attend should be interesting like always 

Thanks for putting this tofether

This looks like a great show -- analytics and interoperability are two topics I'm really curious to learn more about in this context.


Always helpful hearing from Mike and James, looking forward to this radio show!


can't wait to hear James and Mike speak on this topic!


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