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clrmoney
clrmoney
4/17/2017 11:23:01 AM
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Platinum
Power of AI
I think we can use AI to make things better in our everyday and it may be some positive and negative aspects of it.

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dcawrey
dcawrey
4/18/2017 3:23:46 PM
User Rank
Platinum
Re: Power of AI
If AI can help companies with customer support, I'm all for it. 

Maybe Comcast should think about investing in this technology. After all, they are the ones that seem to have the most problems with customers. 

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afwriter
afwriter
4/18/2017 10:38:35 PM
User Rank
Platinum
Re: Power of AI
They'd probably be afraid of a favorable outcome for their customers! haha

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afwriter
afwriter
4/18/2017 10:40:40 PM
User Rank
Platinum
Re: Power of AI
AI is great as long as it stays in its place. The last thing we need is machines who become self-reliant and decide they don't need us.

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JohnBarnes
JohnBarnes
4/22/2017 9:43:49 PM
User Rank
Platinum
The third kind of AI ...
There are three reasons for developing artificial intelligence (besides the hidden real reason, "It's cool and we can"):

1.Making the same decisions that people do now but without getting bored, tired, inattentive, neglectful, etc. and much faster.

2. Perceiving more subtle patterns in larger chunks of data than any one human brain can hold.

3. Enabling and assisting human intelligence by adding "modules" or "coprocessors" to the human capabilities.

Number 1 gets most of the attention (self-driving cars being a currently popular example).

Number 2 is the one that scares people (what if they notice that human beings are what messes up the pattern?) and provokes the most defensive posturing -- that emphatic "a machine can only do what it is programmed to do" we're still seeing, although we now know, for example, that "what it's programmed to do" can include "learning to play chess better than any human being"), so it gets a lot of "science-fictiony" press.

But Number 3 is the workhorse that's already harnessed up and pulling the wagon today. Nice to see Volinsky mention some clearcut examples, like cutting tower video inspection time from an hour to three minutes, or figuring out when to remote reboot a customer's modem.  There are many, many more such applications out there, working today, and they are just as much AI as "instantaneously solving the trolley problem" or "identifying which commercial slot will have the most receptive viewers."

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JohnBarnes
JohnBarnes
4/28/2017 11:50:07 PM
User Rank
Platinum
Re: Power of AI
afwriter,

I suspect that's even truer than you meant it to be. In my coursework in machine learning, I've solved problems that were quite explicitly a matter of figuring out what rate of satisfactory sollution of customer problems represented the optimal profit. (Guess what? It's seldom zero or one hundred percent), including how much of the process could be automated. The result is something along the lines of "Profits are maximized when the customer is right 72% of the time", which is more modern and efficient, but I kind of miss the older idea that 100% was the right thing to try for. But I'm notoriously sentimental and old-fashioned.

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afwriter
afwriter
4/29/2017 12:18:41 AM
User Rank
Platinum
Re: Power of AI
I just read something the other day that went something like. "Customer satisfaction isn't worth anything, customer loyalty is what makes money."

 

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JohnBarnes
JohnBarnes
4/29/2017 1:09:09 AM
User Rank
Platinum
Re: Power of AI
"So we need customers who are dumb enough to stay loyal while they're unsatisfied."

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Michelle
Michelle
4/29/2017 11:22:12 AM
User Rank
Platinum
Re: Power of AI
Habits and routines rule. I read something once about the reasons people stay with a bank even though they detest it. Switching is hard when everything is tied to that account, people don't want to go through the trouble. There's also the issue of making the change itself. Why bother?

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JohnBarnes
JohnBarnes
4/29/2017 2:01:19 PM
User Rank
Platinum
Re: Power of AI
Michelle,

Well, to some large extent, that is what artificial intelligence is: the ability to export habits and routines so that other entities can learn them without having to train/practice on them. One of the great strengths of self-driving cars will be that your car's driving algorithm, if it has to cope with an icy street in front of a school where kids are slipping as they cross, instead of having to take a best guess for the first time and then try again for maybe 100 times in the rest of its existence, will be able to instantly recall and apply the experience of every driving algorithm that ever had that situation (and without getting PTSD or misremembering out of pride!)

Unfortunately that ability to save a working subroutine pretty much defines "learning", so exactly the same thing that makes us able to create a world with banking, driving, infomercials, and heart surgery is the one that makes it hard to stop going to the same barber even though for years every haircut has been accompanied with the question "Will I look more like Curly, Larry, or Moe this time?"

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