Comments
clrmoney
4/17/2017 11:23:01 AM
User Rank Platinum
Power of AI
I think we can use AI to make things better in our everyday and it may be some positive and negative aspects of it.
dcawrey
4/18/2017 3:23:46 PM
User Rank Platinum
Re: Power of AI
If AI can help companies with customer support, I'm all for it.
Maybe Comcast should think about investing in this technology. After all, they are the ones that seem to have the most problems with customers.
afwriter
4/18/2017 10:38:35 PM
User Rank Platinum
Re: Power of AI
They'd probably be afraid of a favorable outcome for their customers! haha
JohnBarnes
4/28/2017 11:50:07 PM
User Rank Platinum
Re: Power of AI
afwriter,
I suspect that's even truer than you meant it to be. In my coursework in machine learning, I've solved problems that were quite explicitly a matter of figuring out what rate of satisfactory sollution of customer problems represented the optimal profit. (Guess what? It's seldom zero or one hundred percent), including how much of the process could be automated. The result is something along the lines of "Profits are maximized when the customer is right 72% of the time", which is more modern and efficient, but I kind of miss the older idea that 100% was the right thing to try for. But I'm notoriously sentimental and old-fashioned.
afwriter
4/29/2017 12:18:41 AM
User Rank Platinum
Re: Power of AI
I just read something the other day that went something like. "Customer satisfaction isn't worth anything, customer loyalty is what makes money."
JohnBarnes
4/29/2017 1:09:09 AM
User Rank Platinum
Re: Power of AI
"So we need customers who are dumb enough to stay loyal while they're unsatisfied."
Michelle
4/29/2017 11:22:12 AM
User Rank Platinum
Re: Power of AI
Habits and routines rule. I read something once about the reasons people stay with a bank even though they detest it. Switching is hard when everything is tied to that account, people don't want to go through the trouble. There's also the issue of making the change itself. Why bother?
JohnBarnes
4/29/2017 2:01:19 PM
User Rank Platinum
Re: Power of AI
Michelle,
Well, to some large extent, that is what artificial intelligence is: the ability to export habits and routines so that other entities can learn them without having to train/practice on them. One of the great strengths of self-driving cars will be that your car's driving algorithm, if it has to cope with an icy street in front of a school where kids are slipping as they cross, instead of having to take a best guess for the first time and then try again for maybe 100 times in the rest of its existence, will be able to instantly recall and apply the experience of every driving algorithm that ever had that situation (and without getting PTSD or misremembering out of pride!)
Unfortunately that ability to save a working subroutine pretty much defines "learning", so exactly the same thing that makes us able to create a world with banking, driving, infomercials, and heart surgery is the one that makes it hard to stop going to the same barber even though for years every haircut has been accompanied with the question "Will I look more like Curly, Larry, or Moe this time?"
dlr5288
4/30/2017 3:57:47 PM
User Rank Platinum
Re: Power of AI
Exactly and I agree! People will stick with something even a service they don't like just because they don't feel like going through the trouble of switching companies..
Michelle
4/30/2017 4:45:09 PM
User Rank Platinum
Re: Power of AI
It's amazing the trouble people will go through just to avoid change.
JohnBarnes
4/30/2017 5:12:11 PM
User Rank Platinum
Re: Power of AI
Favorite sign seen on several tip jars:
IF YOU FEAR CHANGE, LEAVE IT HERE.
Michelle
4/30/2017 5:20:02 PM
User Rank Platinum
Re: Power of AI
Ha!! I haven't seen that on any tip jars myself.
dlr5288
5/30/2017 1:42:09 PM
User Rank Platinum
Re: Power of AI
I know! And for me if something is going to save me money and be better in the long run, I don't mind going through the trouble of changing.
Michelle
5/30/2017 9:47:43 PM
User Rank Platinum
Re: Power of AI
Lucky you! Change is tough :)
dlr5288
5/31/2017 12:39:23 PM
User Rank Platinum
Re: Power of AI
Oh definitely. I guess I just don't mind as much if it's going to benefit fit me!
freehe
4/30/2017 6:59:22 PM
User Rank Platinum
Re: Power of AI
@Michelle, I confess I have been guilty of that myself. It is a hassle to switch companies but it is much easier to switch from a telco service provider than a bank.
freehe
4/30/2017 6:58:05 PM
User Rank Platinum
freehe
4/30/2017 6:57:21 PM
User Rank Platinum
Re: Power of AI
@afwriter, What? That is horrible. That's why companies no longer focus on customer service. So sad.
freehe
4/30/2017 6:55:32 PM
User Rank Platinum
Re: Power of AI
@afwriter, You are correct. why would they want that. LOL! They can still earn revenue with unsatisfied customers so there is no incentive to do better.
freehe
4/30/2017 6:53:48 PM
User Rank Platinum
Re: Power of AI
@dcawrey, Yes I totally agree. Comcast needs to read this article.
afwriter
4/18/2017 10:40:40 PM
User Rank Platinum
Re: Power of AI
AI is great as long as it stays in its place. The last thing we need is machines who become self-reliant and decide they don't need us.
freehe
4/30/2017 6:54:30 PM
User Rank Platinum
Re: Power of AI
@afwriter, I totally agree. I had a flashback to the movie "I, Robot."
JohnBarnes
4/22/2017 9:43:49 PM
User Rank Platinum
The third kind of AI ...
There are three reasons for developing artificial intelligence (besides the hidden real reason, "It's cool and we can"):
1.Making the same decisions that people do now but without getting bored, tired, inattentive, neglectful, etc. and much faster.
2. Perceiving more subtle patterns in larger chunks of data than any one human brain can hold.
3. Enabling and assisting human intelligence by adding "modules" or "coprocessors" to the human capabilities.
Number 1 gets most of the attention (self-driving cars being a currently popular example).
Number 2 is the one that scares people (what if they notice that human beings are what messes up the pattern?) and provokes the most defensive posturing -- that emphatic "a machine can only do what it is programmed to do" we're still seeing, although we now know, for example, that "what it's programmed to do" can include "learning to play chess better than any human being"), so it gets a lot of "science-fictiony" press.
But Number 3 is the workhorse that's already harnessed up and pulling the wagon today. Nice to see Volinsky mention some clearcut examples, like cutting tower video inspection time from an hour to three minutes, or figuring out when to remote reboot a customer's modem. There are many, many more such applications out there, working today, and they are just as much AI as "instantaneously solving the trolley problem" or "identifying which commercial slot will have the most receptive viewers."
freehe
4/30/2017 6:44:44 PM
User Rank Platinum
AI Meaning
"It's being used now as a marketing phrase, as opposed to a technical phrase, so it does incorporate a lot of things. Traditionally, I think AI was a term that was used to identify models, or programs, that could do things that made it seem like it was acting in a human way, things that we traditionally viewed as human, things that only a human could do, like facial recognition or voice recognition."
I totally agree. I took an AI course in college and that is how it was defined.
"Now, I think it's a much broader term that encompasses anything having to do with automation, and automating things that humans traditionally have done. I think, for purposes of the examples here, that I'm going to talk about use cases. That might be a better way to think about AI."
The latter definition I just consider using the term automation or automated technology. The two are not the same.
freehe
4/30/2017 6:48:57 PM
User Rank Platinum
Reboot Router
"We build that model in order to detect which customers had a high probability of calling us with a problem. As it turns out, when you study the data about what the resolutions to these problems are, often the first step that the rep takes is that they ask the customer to reboot their modem. What we realized is that we can reboot modems remotely.
What we saw was that this resulted in a reduction of customer care calls for a cohort of about 37 percent over the next month, and it resulted in a reduction in actual dispatches to those customer sites of I think about 30 percent."
Yes this is so true. I have Comcast and in many instance they ask me to reboot the router which frustrates me as a customer because I just want the problem fixed. I am not paying a monthly fee to self diagnose, I'm paying the company to diagnose the problem. Please reboot remotely and stop asking customers to reboot your router that customers pay for. Sigh.
freehe
4/30/2017 6:52:47 PM
User Rank Platinum
AI and the Job Market
"Now, in a software defined network, we're trying to build in these self-healing closed loops, so that a machine learning algorithm can determine if something's gone wrong and take the action to fix it without human intervention."
AI will detect a lot of problems but it will also eliminate a lot of jobs and millions of Americans will be out of a job. They will be unable to find a new job because AI will replace humans doing the same work. Similar to the self-checkout process at grocery stores and retailers.
|
|
Italy's 5G auction could exceed a government target of raising €2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market.
The emerging-markets operator is focusing on the humdrum business of connectivity and keeping quiet about some of its ill-fated 'digitalization' efforts.
Three UK has picked Huawei over existing radio access network suppliers Nokia and Samsung to build its 5G network.
Vendor says that it's its biggest 5G deal to date.
Verizon skates where the puck is going by waiting for standards-based 5G devices to launch its mobile service in 2019.
Orange has been one of the leading proponents of SDN and NFV. In this Telco Transformation radio show, Orange's John Isch provides some perspective on his company's NFV/SDN journey.
10/16/2017
Huawei Network Transformation Seminar
The adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete.
The Small Cell Forum's CEO Sue Monahan says that small cells will be crucial for indoor 5G coverage, but challenges around business models, siting ...
People, strategy, a strong technology roadmap and new business processes are the key underpinnings of Telstra's digital transformation, COO Robyn ...
Eric Bozich, vice president of products and marketing at CenturyLink, talks about the challenges and opportunities of integrating Level 3 into ...
Epsilon's Mark Daley, director of digital strategy and business development, talks about digital transformation from a wholesale service provider ...
Bill Walker, CenturyLink's director of network architecture, shares his insights on why training isn't enough for IT employees and traditional ...
All Videos
|
On-the-Air Thursdays Digital Audio
Special Huawei Video
Tweet This