Comments
afwriter
6/27/2017 12:48:58 AM
User Rank Platinum
Re: The path is unpredictable, but the endpoint is describable
@Mpouraryan it is already getting overwhelming and there are even more companies trying to get in on the game.
mpouraryan
6/27/2017 12:52:28 AM
User Rank Platinum
Re: The path is unpredictable, but the endpoint is describable
That can be good for the end user--or at least that's my hope at any rate. :)
mpouraryan
6/27/2017 2:50:20 AM
User Rank Platinum
Re: The path is unpredictable, but the endpoint is describable
A strong incentive to maintain a sense of choice--although the conslidation that seems to be the order of the day is of profound concern in many respects....
mpouraryan
6/27/2017 2:50:21 AM
User Rank Platinum
Re: The path is unpredictable, but the endpoint is describable
A strong incentive to maintain a sense of choice--although the conslidation that seems to be the order of the day is of profound concern in many respects....
mpouraryan
6/27/2017 2:52:09 AM
User Rank Platinum
Re: The path is unpredictable, but the endpoint is describable
..As I wind down this "walkabout" I could not help but note how he talked about a "Roku like" box--DirectTV Now has a promotion that gives you a free FireStick or ROKU--so the move is already happening--whether it turns into a true Tsunami remains to be seen!!
elizabethv
6/27/2017 8:35:46 AM
User Rank Platinum
Wow
It sounds like they are really working to make as many customers happy as possible. Offering various types of services is sure to attract customers who might otherwise feel like they are stuck with limited options otherwise. I personally still worry about the quality of the product CenturyLink is offering. But that's my own personal experience. If they can offer a better quality product in some markets, they are going to be offering a great opportunity for those customers.
elizabethv
6/27/2017 8:38:36 AM
User Rank Platinum
Re: OTT and Pay TV
@afwriter - price is definitely a key factor in cord cutting, but for me it also boiled down to customer service. DirecTv refused to listen to me - I cut my losses and ran. Two years later I don't regret a thing. So while price might be a big issue, I have to wonder how frequently a bad experience is the straw that breaks the camel's back.
elizabethv
6/27/2017 9:02:00 AM
User Rank Platinum
Re: The path is unpredictable, but the endpoint is describable
@dcawrey -I suppose technically there is less content, but the content that customers really want, can generally be found on OTT. (Except Early Edition, but don't get me started on that.) So the way I see it, OTT has more content. There is far more for me to watch with OTT than I ever found to watch when I still had cable.
dcawrey
6/27/2017 3:23:45 PM
User Rank Platinum
Re: The path is unpredictable, but the endpoint is describable
@elizabethv It really depends on what content you watch. For example, I would argue that live events are still woefully underrepresented with OTT. Cable still is dominating that space. And it still feels overall cable has more content - it is just horribly distributed.
afwriter
6/28/2017 12:41:50 AM
User Rank Platinum
Re: OTT and Pay TV
I have to agree, but I think that is why customer service is so bad. Up until a few years ago your choices were bad or worse so they didn't care. Now, they are facing some serious competition and it is forcing them to up their game, but I think it is too little too late.
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