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afwriter
afwriter
9/21/2017 11:48:15 AM
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Platinum
Re: AT&T's Automation Key for Speed/Efficiency
I feel as though this is a relatively new development but it is being felt throughout from the being in an AT&T store to calling DirectTV for customer service. 

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DHagar
DHagar
9/20/2017 8:32:40 PM
User Rank
Platinum
Re: AT&T's Automation Key for Speed/Efficiency
@afwriter & Ariella, I echo that.  They are testing, building, and delivering new models and services that truly add value for the customers.  They don't always get it right, but they are always improving.  You can't beat that today!

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Ariella
Ariella
9/20/2017 1:53:58 PM
User Rank
Author
Re: AT&T's Automation Key for Speed/Efficiency
@dcawrey I get the impression that's not saying much! But I really have to say that AT&T is quite good to its customers.

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dcawrey
dcawrey
9/20/2017 1:39:02 PM
User Rank
Platinum
Re: AT&T's Automation Key for Speed/Efficiency
@Ariella They are treating their customers better than Comcast does!

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mpouraryan
mpouraryan
9/20/2017 12:36:38 AM
User Rank
Platinum
Re: AT&T Longevity having Automation
Supposedly they'd create a "wall" between the two major businesses-but the AT&T Brand itself will prevail--and yes they're indeed doing a lot of things right as both and @Ariella have noted.

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afwriter
afwriter
9/19/2017 11:32:40 PM
User Rank
Platinum
Re: AT&T Longevity having Automation
I wonder if there will be more AT&T branding in Time Warner content?

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afwriter
afwriter
9/19/2017 11:14:15 PM
User Rank
Platinum
Re: AT&T's Automation Key for Speed/Efficiency
I have to agree with Ariella, AT&T seems to be doing everything right from improved customer service to R & D.

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Ariella
Ariella
9/19/2017 4:25:52 PM
User Rank
Author
Re: AT&T's Automation Key for Speed/Efficiency
@dcawrey From my own dealings with AT&T as a customer and a reporter, I have to say that the company does get a lot of things very right.

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mpouraryan
mpouraryan
9/19/2017 3:51:18 PM
User Rank
Platinum
Re: AT&T's Automation Key for Speed/Efficiency
I remember a CEO once note taht Christmas comes 4 times a year--it seems as if it resonates ever more so now--as companies are leeary to go public.    We have to remain rather hopeful, though, won't we?

 

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dcawrey
dcawrey
9/19/2017 3:42:51 PM
User Rank
Platinum
Re: AT&T's Automation Key for Speed/Efficiency
@Ariella Oh I agree with you, it's just I have been a bit pessimistic companies can actually look that far ahead. I suppose in this instance I've been proven wrong. 

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