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clrmoney
10/30/2017 8:14:13 PM
User Rank Platinum
AT&T Embraces AI
I not sure what AI/Artificial Intelligence will do for AT&T because AT&T has phone based customer support and products. I think it will be interesting so see how this all plays out.
Michelle
10/30/2017 10:34:32 PM
User Rank Platinum
Re: AT&T Embraces AI
It sounds like they might be creating a platform as good or better than Flox XO. There are plenty of other platforms available -- I just don't know about them yet. Now is probably a good time for AT&T to get into AI powered anything.
batye
10/31/2017 4:13:14 AM
User Rank Platinum
Re: AT&T Embraces AI
@clrmoney it all depends on the A.I. technology and how it will be implimented as it could be a good or bad... some Canadian banks switch to A.I. technology for telephone banking and many times customers have to go in the branch to correct errors... even my wife have to see the bank manager twice to correct bill payment via telephone A.I.
Re: AT&T Embraces AI
@Michelle:
Agree with you. I think At&T is trying to make sure that they are not leaving any channels open. We are learning lately that they are getting to cyber security space. Now this effort is to get into AI. This is perfect timing to get into AI as the industry is trending towards AI capabilities in general.
Re: AT&T Embraces AI
@clmoney:
Here is what i could envision myslef thinking about applying AI capabilities. I can automatically set a feature - calling my son's school telsafe line and report his absense or tardy with little configurations. This is what i can readily think at the moment.
dlr5288
10/31/2017 1:46:39 PM
User Rank Platinum
Re: AT&T Embraces AI
True, but I think AT&T has the power to branch out and try different services. They’re big enough to try and fail and customers will stick around to see what’s next.
dcawrey
10/31/2017 3:34:54 PM
User Rank Platinum
Re: AT&T Embraces AI
I guess the goal here is network optimization?
Doesn't suprise me AT&T has been working on this. However, I doubt that this product is really ready to help fully optimize networks.
Re: AT&T Embraces AI
@dcawrey I think you're right since it is supposed to use AT&T's Indigo platform, which isn't quite ready.
Michelle
10/31/2017 4:25:42 PM
User Rank Platinum
Re: AT&T Embraces AI
Agreed! AI + secuity seems like a good bet for AT&T. We'll see if they actually make something useful with this early entry to the market...
dlr5288
10/31/2017 7:04:08 PM
User Rank Platinum
Re: AT&T Embraces AI
I don’t think it’s quite ready either, but it’s a step in the right direction. I think a little more time and energy into this and AT&T will have something great.
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