Comments
mpouraryan
12/7/2017 7:59:16 PM
User Rank Platinum
On the Prowl.....
As I read through these, what I took away was that ignoring the three pillars will be at One's Peril...especially as we continue to see an exponetial rise in data...when I see such commentary, it gives me a true sense of the reality at hand:
ttps://www.theguardian.com/small-business-network/kia-fleet-partner-zone/2017/nov/30/every-sme-is-now-a-data-business-how-to-succeed-in-the-era-of-analytics?CMP=
vishalaug
12/10/2017 7:53:22 PM
User Rank Author
Re: On the Prowl.....
Thanks. Yes.. behind all the fancy terms we hear, the reality is:- make the business a more attractive one to the shareholders. Utilize the digital disrupters to our own advantage, to make that reaility possible.
mpouraryan
12/10/2017 8:30:35 PM
User Rank Platinum
Re: On the Prowl.....
Amen!!!
clrmoney
12/8/2017 9:53:01 AM
User Rank Platinum
Digital Pillars
I do know that you need to have great customer service in the digital world to keep them coming back for more menaing whatever service or product that you provide I order to continue to be successful.
vishalaug
12/10/2017 8:02:01 PM
User Rank Author
Re: Digital Pillars
That is right. Great customer experience during customer service is so important. And so is the recognition that - customer experience goes beyond customer service.
But... if the product itselft is not good enough for the customer, he would not even purchase, and thereby will not come for a service. Hence it is also important to ensure that the product is relevant to the changing times. And that it gets delivered in an operationally efficient way, with good customer experience.
mhhf1ve
12/8/2017 7:27:50 PM
User Rank Platinum
Having it all...
> "You can take out all your legacy systems in one go, but you have to keep in mind the risk of doing it while running the operation and competing in the market."
It's rare to see legacy systems get replaced in one shot.. Usually legacy systems continue until there aren't any more customers who are willing to pay for it. :P
vishalaug
12/10/2017 8:16:35 PM
User Rank Author
Re: Having it all...
Not so common. But there are CSPs, which have taken an approach to replace sub-domains in one go – E.g. replace whole BSS-core in one go. Some CSPs do it in 2-3 phases, instead of a single phase. But there are indeed CSPs, which want to reach the target very fast.
Regarding the life-span of legacy: If the legacy is a duplicate function of the new system's function, and is adding to the TCO, then most CSPs want to replace it as early as possible. What they evaluate is the risk associated with its retirement.
srufolo1
12/8/2017 10:38:02 PM
User Rank Platinum
Digital Transformation
"Digital transformation is doing the old things in a much better and more efficient manner."
And I guess that's why operators in different geographical areas set different priorities. Some choose one pillar, such as customer experience, and other choose another. In the end, the old way will become obsolete, and there will be only a new and more efficient way of doing things.
dcawrey
12/9/2017 6:07:03 PM
User Rank Platinum
Re: Digital Transformation
They all should have different priorities. Every market is different, and technological progress moves forward at different speeds in different places. Transformation is about taking a local market and making it digital in the way consumers want to use it.
mpouraryan
12/10/2017 6:34:35 PM
User Rank Platinum
Re: Digital Transformation
...as I saw this optimstic assessment, this kind of concerned me too which I wanted to share because I have repeatedly said in my discourse, the need to be on guard and careful is ever so critical:
Google's newest AI, AlphaZero, was able to completely master chess in just four hours. The AI was also able to master more complicated games in less than the length of a normal work day.READ MORE
vishalaug
12/10/2017 8:49:38 PM
User Rank Author
Re: Digital Transformation
The full application of AI is still in its nascent stages, and there are quite a few "unknowns". Many a times the "unknowns" spook us.
For CSPs, AI adaptation/experimentation are in a few areas viz. Smarter IVR, network automation, advancing customer analytics further, etc.
As of now we can be optimistic that there will be sufficient controlling point for AI :)
batye
12/10/2017 8:58:18 PM
User Rank Platinum
Re: Digital Transformation
@vishalaug thanks for the info interesting to know for me AI is a way of the future and the way I see it we living in the future now... but it gonna be sometimes the way I see AI before it get wide adoptiop
vishalaug
12/12/2017 7:44:26 AM
User Rank Author
Re: Digital Transformation
@batye, AI is indeed in the peak of the hype cycle. But... the developments happening are amazing. And the experimentation/adaptation in CSPs have indeed started.
batye
12/12/2017 9:27:19 AM
User Rank Platinum
Re: Digital Transformation
@vishalaug yes as we are living in interesting times where technolohy keep growing a develops very very rapidly... in some cases it seems like over night...
mpouraryan
12/10/2017 11:43:36 PM
User Rank Platinum
Re: Digital Transformation
I'd like to share your enthuisaism--but time will tell although this I picked up from the Guardian makes me hopeful that we can indeed as humans be the ultimate control point:
https://www.theguardian.com/us-news/2017/dec/10/san-francisco-delivery-robots-laws
batye
12/11/2017 2:44:22 AM
User Rank Platinum
Re: Digital Transformation
@mpouraryan thanks for the link interesting reading - yes for now even in best AI humans must be in control but in the future you never know...
mpouraryan
12/11/2017 2:22:12 PM
User Rank Platinum
Re: Digital Transformation
We have to accept the true realities--no doubt. The challenge, though, is to make sure we never lose that sense of control--thankfully San Francisco is enlightened enough to realize it as it is starting to regulate robots.
We must remain vigliant.
mpouraryan
12/11/2017 2:22:18 PM
User Rank Platinum
Re: Digital Transformation
We have to accept the true realities--no doubt. The challenge, though, is to make sure we never lose that sense of control--thankfully San Francisco is enlightened enough to realize it as it is starting to regulate robots.
We must remain vigliant.
vishalaug
12/12/2017 7:44:49 AM
User Rank Author
Re: Digital Transformation
@mpouraryan, yes.. hopefully there will be some regulation. And many have already voiced in favor of it.
mpouraryan
12/12/2017 12:00:39 PM
User Rank Platinum
Re: Digital Transformation
As I am sure you're aware, the current crew in charge in Washington is not in favor as epitomized by what they're doing about Net Neutrality--especially as the godfather of Capitalism, Adam Smith, himself underscored that the invisible hand needs to be "guided". Let's continue to hope that common sense and good judgement prevails for the sake of us all...
batye
12/12/2017 8:08:07 PM
User Rank Platinum
Re: Digital Transformation
@mpouraryan could not agree more but it reality of today life what ever we like it or not :)
mpouraryan
12/13/2017 12:01:48 AM
User Rank Platinum
Re: Digital Transformation
@Bayte: we have to be the change we want to see in the World--we can create the right conditions because we are in control.
batye
12/13/2017 12:23:29 AM
User Rank Platinum
Re: Digital Transformation
@mpouraryan good point I could not agree to it... im my mind I would say big Yes to it :)
mpouraryan
12/13/2017 12:29:39 AM
User Rank Platinum
Re: Digital Transformation
The question is who will end up "standing" and who will make sure that what we 've envisioned will actually make it all possible!!
batye
12/13/2017 12:32:15 AM
User Rank Platinum
Re: Digital Transformation
@mpouraryan yes it would be a bottom line - what we will see at the end...
mpouraryan
12/13/2017 12:42:12 AM
User Rank Platinum
Re: Digital Transformation
As I underscored, this is never ending--the march to progress and transformation especially I, for instance, was attending a webinar on 3-D Printing (beyond the scope of conversations as Apple is invovled..) will be fascinating to be witness to as 2018 is before us....
batye
12/13/2017 1:21:26 AM
User Rank Platinum
Re: Digital Transformation
@mpouraryan yes I could not agree more 2018 will be interesting year - from technology point of view... hope we will live it to see it :)
mpouraryan
12/13/2017 1:24:52 AM
User Rank Platinum
Re: Digital Transformation
A "preview of it" was evident in China at a recent interent Congress and some of the interesting moves in China which we must all pay special attention to.
batye
12/13/2017 1:34:04 AM
User Rank Platinum
Re: Digital Transformation
@mpouraryan yes, you are right as this days we could not overlook China... plus Russia and NK... as you never know what end game will be... or what they playing at/with...
mpouraryan
12/13/2017 1:39:26 AM
User Rank Platinum
Re: Digital Transformation
I am assuming by NK, you're referring to North Korea--since you brought it up, I understand from reporting I reviewed that they've been making a killing on BitCoins--this is as some of the "Political Moves" they continue to make--it was heartening to do see the US Sec of State embrace negotatiosn without preconditions.
batye
12/13/2017 1:50:20 AM
User Rank Platinum
Re: Digital Transformation
@mpouraryan yes North Korea and I forgot to add Iran to this mix... the sad reality it not the people in China/Russia/North Korea/Iran doing it or disagree with our way of life... it political leaders of this countries and propaganda machines fueling the problem... as to prevent people rebel inside this countries it always easy direct/push anger towards the West... phocus of misdirection... sad reality... why we could not live in peace...
mpouraryan
12/13/2017 10:20:52 AM
User Rank Platinum
Re: Digital Transformation
@Bayte: Thank you for your thoughts--without getting into the politics of it, the views you've underlined is based on representations that is not true--because, for instance, iran has a very vibrant tech scene that has seen a number of very cool homegrown techs (some as good or even better than for instance Instagram). When we strive for Digital Transformation (as is the essentail message here), part of it is harnessing the entire global spectre of capabilities to avoid the very things you've underscored in your comments. Maybe 2018 will be that year--I remain optimistic.
batye
12/13/2017 5:08:05 PM
User Rank Platinum
Re: Digital Transformation
@mpouraryan I do hope one day we hape Peace across the globe as our planet is very smalll...
ps: I do have Iranian friends :)
mpouraryan
12/13/2017 5:14:16 PM
User Rank Platinum
Re: Digital Transformation
@Bayte: Thanks for the sentiments and the kind wishes--onard as I leave you all with this final "Food 4 thought": https://santatracker.google.com/village.html
batye
12/12/2017 8:09:44 PM
User Rank Platinum
Re: Digital Transformation
@vishalaug yes I see your point and could not agree more as regulation is a must the way I see it...
srufolo1
12/13/2017 10:07:10 PM
User Rank Platinum
Re: Digital Transformation
@mpouraryan The this Google AI, AlphaZero, could master all of history's chess knowlege in four hours is somewhat scary. OK, so maybe it's just a matter of a chess game, but where is this leading? AI that becomes surgeons, teachers, etc ... This is just the beginning. And it's moving quickly!
mpouraryan
12/13/2017 11:31:07 PM
User Rank Platinum
Re: Digital Transformation
We're already there--as I underscored this in this Grid I released to my personal Twitter Feed I created based on excerpts of an Article I read in Mother Jones:
https://twitter.com/mikepouraryan/status/941104888691400705
srufolo1
12/14/2017 10:57:19 AM
User Rank Platinum
Re: Digital Transformation
@mpourayan We really screwed ourselves this time. You have to wonder what the future is for children being born today.
mpouraryan
12/14/2017 11:07:15 AM
User Rank Platinum
Re: Digital Transformation
Let's not lose all hope as this Fortune Note noted:
**************************************************
Artificial intelligence is so hot it's on the verge of becoming a cliché. Yet the topic has so thoroughly permeated the strategic landscape that every CEO needs an AI plan, much as every leader needs to understand digital disruption, regulation, and cybersecurity.
I recently interviewed Walt Bettinger, CEO of financial-services goliath Charles Schwab, and over the course of discussing interest rates, asset allocation, and cash management, I asked him, almost in an obligatory manner, what Schwab was doing with AI.
His answer surprised me. The one-time discount brokerage had no interest in using AI to beat the market, knowing first that algorithms already were quite good at designing asset-allocation strategies and second that a computer couldn't consistently beat the market. Instead, Schwab was using home-built AI to "listen" to customer-service conversations and offer help to human representatives in real time. A client might have too large a position in one stock, for instance, and an AI could pick this up and alert the rep to alert the client. Only a computer, said Bettinger, could monitor tens of thousands of calls that way and offer constructive suggestions in real time.
The key to this example is that Schwab understands the limitations of AI and also the role humans play in making it work. Read my whole interview with Bettinger, in the current issue of Fortune, here.
***
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afwriter
12/14/2017 10:55:41 AM
User Rank Platinum
Re: Digital Transformation
A friend of mine who is legitimately terrified of AI told me last night that they are starting to build AI to play other AI in chess because humans aren't cutting it anymore. I am so on the fence with if AI is good or bad for humanity, but hanging out with her always makes me think that Skynet is right around the corner.
mpouraryan
12/14/2017 1:20:14 PM
User Rank Platinum
Re: Digital Transformation
...before I go "dark" for the w-end, I wanted to report on this...this is "AI" that continues to evolve:
*************************************************************
Guests welcome in-room digital concierge
Hotels are testing Amazon's Echo digital personal assistant device in rooms as an automated way to provide information that was once provided by staff, such as dining recommendations. "We have tested Amazon Alexa in-room at the W Austin, and the consumer feedback was overwhelmingly positive," according to Marriott.
Travel Weekly (12/11)
**************************************************************
Where will it all go?
vishalaug
12/10/2017 8:32:01 PM
User Rank Author
Re: Digital Transformation
Absolutely. The prioritization would vary depending on various factors such as market condition, competitors etc.
vishalaug
12/10/2017 8:30:19 PM
User Rank Author
Re: Digital Transformation
That is right... till the new becomes the old :)
But... the principle remains the same. In order to keep the shareholders happy: products/services, which are relevant, have to be sold [Pillar1]; in an operationally efficient manner [Pillar2]; keeping the customer experience great [Pillar3].
As disrupters enter, these three pillars get transformed.
All three are important to give better retuns to the shareholders.
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