Comments
Ariella
1/23/2018 4:52:17 PM
User Rank Author
Re: Widening the growing pains ...
@JohnBarnes You're absolutely spot on! My husband's job is solving those ticket problems, and the automation helps not a whit. It just puts people through an extra round -- like phone menus -- which increases their frustation. Yes, I suppose you can have a recording a la "The IT Crowd" that suggests trying to turn it off and on again. But really, as you said, many of the problems are unique and require some diagnosis to find out the root cause of the problem and then solve it.
Ariella
1/23/2018 5:47:10 PM
User Rank Author
Re: Automation Leading 5G Era
@Joe agreed. The tech then is no longer just the means to an end that is about serving actual rather than manufactured needs.
Re: Widening the growing pains ...
@JohnBarnes: And it may be worth mentioning that the jobs required to communicate in natural language will increase. This is not only because of the technical illiterate need help but also because a long sequence of automated and confusing steps have to be often executed before anything gets done. My experience with mobile apps is that they almost never have adequate documentation technical or otherwise and often I have to abandon them because I just don't have that much time to figure them out. The voice assistants are barely usable when they can't recognize your accents. So more jobs to get them right. Then the number of apps keep increasing with automation so jobs go up X number of times.
JohnBarnes
1/23/2018 9:02:38 PM
User Rank Platinum
Re: Widening the growing pains ...
Kishore,
Absolutely; for a while there will be work for people people who can talk to people and who are proficient on the more and more automated systems. But not for as many as the techs who were laid off. And not as well paid because they won’t have to know as much in as much detail. And every time one of them handles a case, the recording of it becomes training material for the AIs. So doom won’t all fall all at once — but fall it inevitably will.
batye
1/27/2018 6:48:16 PM
User Rank Platinum
Re: Automation Leading 5G Era
@afwriter yes, this days technology gives you better control over your life and easy to see and control little things in life...
dlr5288
1/31/2018 2:06:33 PM
User Rank Platinum
Re: Automation Leading 5G Era
Definitely. It’s important in every day life nowadays. It’s also important to not get caught up in all of it. I know how hard that is though.
batye
2/1/2018 1:12:37 AM
User Rank Platinum
Re: Automation Leading 5G Era
@dlr5288 yes I could not agree more but this days everyone must have a me time away from technology to unwind and relax...
dlr5288
2/27/2018 12:30:41 PM
User Rank Platinum
Re: Automation Leading 5G Era
I completely agree! If I don’t get some time away I get a massive headache! Every time, it’s very important to have that time away.
batye
3/1/2018 1:21:36 AM
User Rank Platinum
Re: Automation Leading 5G Era
@dlr5288 I try to give myself and my wife time away from technology as time to rest I unplug and turn off everything... and have time to rest and relax...
dlr5288
3/28/2018 4:53:29 PM
User Rank Platinum
Re: Automation Leading 5G Era
I also feel like you’re so much more relaxed with constantly being on a phone, laptop, etc. Technology really tenses people up, in my opinion.
|
|
Italy's 5G auction could exceed a government target of raising €2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market.
The emerging-markets operator is focusing on the humdrum business of connectivity and keeping quiet about some of its ill-fated 'digitalization' efforts.
Three UK has picked Huawei over existing radio access network suppliers Nokia and Samsung to build its 5G network.
Vendor says that it's its biggest 5G deal to date.
Verizon skates where the puck is going by waiting for standards-based 5G devices to launch its mobile service in 2019.
Orange has been one of the leading proponents of SDN and NFV. In this Telco Transformation radio show, Orange's John Isch provides some perspective on his company's NFV/SDN journey.
10/16/2017
Huawei Network Transformation Seminar
The adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete.
The Small Cell Forum's CEO Sue Monahan says that small cells will be crucial for indoor 5G coverage, but challenges around business models, siting ...
People, strategy, a strong technology roadmap and new business processes are the key underpinnings of Telstra's digital transformation, COO Robyn ...
Eric Bozich, vice president of products and marketing at CenturyLink, talks about the challenges and opportunities of integrating Level 3 into ...
Epsilon's Mark Daley, director of digital strategy and business development, talks about digital transformation from a wholesale service provider ...
Bill Walker, CenturyLink's director of network architecture, shares his insights on why training isn't enough for IT employees and traditional ...
All Videos
|
On-the-Air Thursdays Digital Audio
Special Huawei Video
Tweet This