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mpouraryan
mpouraryan
5/12/2016 1:50:14 PM
User Rank
Platinum
Re: service provider
I would like to be optimistic--but the problem is that we little people get lost in the shuffle. Part of the transformation process must entail a respect for the customer.    

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batye
batye
5/12/2016 11:37:29 AM
User Rank
Platinum
Re: service provider
@mpouraryan  yes, you are right as technology keep grow and develops, everything changes right now :) 

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dlr5288
dlr5288
2/29/2016 8:57:50 PM
User Rank
Platinum
Re: service provider
Great points.

Education the consumer can help so much in the bigger scheme of things. It will obviously cut down prices and reduce the amount of time for the service povider. I think that educating the consumer is so simple, but such and overlooked process for many service providers. This should help a lot, in my opinion.

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mpouraryan
mpouraryan
2/28/2016 11:44:51 PM
User Rank
Platinum
Re: service provider
That's already happening.   The challenge is for the service provider to stay relevant and have value in the actual content.     As someone who "pulled a plug", that's what I look for.  That's the key value add.   Whether that's realistic or not again is another key challenge that all providers have to reflect upon @freehe? 

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freehe
freehe
2/27/2016 3:06:51 PM
User Rank
Platinum
Re: service provider
This is a great approach, empowering the customer. For example cable tv customers can install wireless routers themselves or request a cable provider technician to install it for them. Educating consumers is a great way to reduce costs and save time and resources. This model should be applied to all industries. But it depends on the viewpoint of the CEO.

For companies wanting to advance to the next level of competition low level tasks such as password-resets and other tasks must be automated and performed by the users so companies can use their resources to focus on big initiatives such as deep learning, virtualization and IoT.

 

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clrmoney
clrmoney
2/4/2016 3:40:37 PM
User Rank
Platinum
service provider
When some employees get promoted they have new roles that they have to do in the company so they will be able to offer a better service to you from the years of hard work and experience.

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batye
batye
2/3/2016 6:20:31 PM
User Rank
Platinum
Re: being a convener
@Ariella  interesting points, but I would also like to add it also depends on the quality of data or data collection patern... - how I see it...

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DHagar
DHagar
1/27/2016 1:55:45 PM
User Rank
Platinum
Re: being a convener
mpouraryan, well said - you bet!  If you cannot adapt to change and make it work, you will not survive.  It no longer is an option, it is a necessity.

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mpouraryan
mpouraryan
1/27/2016 1:39:43 PM
User Rank
Platinum
Re: being a convener
Embracing change should be in the DNA for all--and if that is not the case, one is doomed to fail.   That's the key takeaway from it all--isn't it?

 

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DHagar
DHagar
1/27/2016 1:36:55 PM
User Rank
Platinum
Re: being a convener
mpouraryan, interesting article.

The conveners enable the various players to truly bring the visions to life.  It really is change management with a commitment to transforming the system.  Then it requres new designs, architecture, interoperable standards, data governance, and business models that deliver new value.  Lots of work but rewarding!

Exciting times!

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