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dlr5288
dlr5288
7/31/2017 6:52:52 PM
User Rank
Platinum
Re: Vendor Lock-In
Agreed. I don't see the harm in having more than one if that's they way they want to go, but they definitely don't need to!

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srufolo1
srufolo1
7/6/2017 10:31:02 AM
User Rank
Platinum
Re: Vendor Lock-In
@elizabethv  Oh, I get what you mean now. That's a good point. But that can also happen due to hacking, so nothing is 100 percent secure if you think about it.

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elizabethv
elizabethv
7/6/2017 8:44:16 AM
User Rank
Platinum
Re: Vendor Lock-In
@srufolo1 - I suppose that might depend on who the vendors are and what you are using them for. But if one vendor helps with the treatment of highly sensitive information (like what might fall under HIPAA) and another vendor is somehow able to access that informaiton, or worse, accidently make that information available to people who are not supposed to have it, it could potentially be a fairly serious security problem. 

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srufolo1
srufolo1
7/5/2017 8:37:02 PM
User Rank
Platinum
Re: Vendor Lock-In
@elizabethv  I would say as long as the one vendor can serve every need of its client, nothing wrong with using one vendor. But if youneed someone with a different expertise, you may have to look elsewhere. I don't see a security concern with using multiple vendors honestly.

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elizabethv
elizabethv
7/5/2017 8:37:06 AM
User Rank
Platinum
Re: Vendor Lock-In
@dcawrey - without a doubt a business needs to place profit first. It's how they remain operational. And being locked-in with a vendor could mean you aren't able to get the cutting edge technology you might have wanted because the vendor you're locked in with can't provide it. And that's a gamble no doubt. But not taking security seriously, could also significantly harm your relationship with customers. And that too could result in lost revenue. 

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elizabethv
elizabethv
7/5/2017 8:34:53 AM
User Rank
Platinum
Re: Vendor Lock-In
@srufolo1 - I can see how multiple vendors would lead to a security problem and honestly, I think that aspect needs to be treated with the seriousness it deserves. Sure nobody wants to be trapped to Oracle for 30 years. And I get that. But it might be worse if you get all lackadaisical about security and lose the trust of customers because of it. 

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JohnBarnes
JohnBarnes
4/23/2017 9:04:32 PM
User Rank
Platinum
Vendor Lock-In and Agility
I'm guessing it's institutional memory from a lot of wily old people who were naive, fearless young people a few decades ago. Suppose you're with a great vendor, and you just figure that as you need to add functionality and capability, you'll add with them, because their products are always great -- intuitive, effective, easy to use, do what you need the way you need it done, etc.

But every great company sooner or later stumbles, and suddenly there you are with a functionality or capability you need RIGHT NOW because everyone in your industry is jumping into it and getting on top of it and making money hand over fist, and unfortunately the software for that is where That One Great Vendor stumbled, and worse yet TOGV is not anywhere near catching up.

Like it or not, you go with some other vendor because you can't wait.

If you've always been a single-vendor shop, your whole workforce has to get used to a new way of doing things, new style of interface, make some huge leaps -- and you're already behind.  (I've seen that sort of paralysis and ineffectuality happen at more than one company on consulting gigs, sometimes arriving after they realized they didn't have the resources to make Other Vendor That Works software function, sometimes before as they realized they didn't even know how to shop).

On the other hand, if you're habitually multi-vendor -- meh. TOGV didn't work out, call OVTW and see what they've got. You have plenty of people that know both and are used to kludging between them. So you pick up the foot that made the misstep and put it back on the trail, and you're good to go.

Multi-vendor structures are an investment in agility, and agility=stability.

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srufolo1
srufolo1
4/18/2017 4:59:42 PM
User Rank
Platinum
Re: Vendor Lock-In
@mhhf1ve  Well, as the saying goes: "It's business, not personal."

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dcawrey
dcawrey
4/15/2017 3:12:56 PM
User Rank
Platinum
Re: Vendor Lock-In
@faryl The scariest thing to me is getting stuck in a vendor contract with terrible support. 

Contracts are built to have specific levels of service. But that doesn't necessarily mean that the actual service is going to be good. This is when lock-in is really a scary thing. You are stuck with the vendor in that situation. 

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Co-found75847
Co-found75847
4/14/2017 2:52:19 AM
User Rank
Steel
Re: lock-in isn't defined...
Good question. If it was easy to switch AND there was sufficient viable competitors , why would you need more than one vendor? I feel an algorithm coming on....

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