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DHagar
DHagar
11/20/2017 6:30:37 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@ms.akkineni, yes that is truly a positive result from social media.  The "response" demand companies to pull in solutions that solve the customer's problems, needs, and interests, as opposed to pushing what the company has to offer, has been a positive outcome.  But that is where the market is now due to social media. 

Let's hope this is not just a fad but a change that stays with us?

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dlr5288
dlr5288
11/20/2017 5:32:16 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
I agree. It’ll definitely be exciting to see how technology develops. It’s crazy to think that things that seem so normal to us today can be totally useless in years to come..

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ms.akkineni
ms.akkineni
11/20/2017 1:50:13 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@DHagar:

I believe market wide there is good revelation at that front. Companies now do realize the value of customer. Hence there is trend change going on by focusing a lot on customer, in terms of getting to their needs, expectations. With that thought in place customer is now very engaged in the entire process. Personally i think that is very useful for IT. The challenge of winning customer would be half reduced as they are pretty much onboard through out the process. 

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DHagar
DHagar
11/16/2017 5:45:25 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@ms.akkineni, good points.  We forget where our revenues come from!

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ms.akkineni
ms.akkineni
11/16/2017 11:18:08 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@DHagar:

Absolutely ! This approach has multiple value adds - getting better at strategic thinking. That always has to be thouroghly thought from bothe the ends - getting better at services as well as what would be better for customers.

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DHagar
DHagar
11/15/2017 6:17:22 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@ms.akkineni, thanks!  That is where you discover what needs to be relearned and/or where we can learn by new applications.  Either way it enables us to be strategic and focus on improving services and value to the customers.

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DHagar
DHagar
11/15/2017 6:12:49 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@dir5288, good thoughts.  Yes, it may result in a "back to the future" and/or hybrid and/or total new transformation.  If we don't carefully think about where/how to apply and develop value, we will miss some of these opportunities.

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ms.akkineni
ms.akkineni
11/15/2017 2:49:53 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@DHagar:

Absolutely, 200% right...

As you stated 'listen, apply, rethink, test' and repeat the cycle, should be one generic formula while dealing with developing solutions, by applying some assumptions during the process.

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dlr5288
dlr5288
11/15/2017 1:03:03 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
Exactly. And i also think it’s important for us to remember where we started with technology. But the reality is that some things will get left behind as technology gets more and more advanced.

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DHagar
DHagar
11/14/2017 12:06:48 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@ms.akkineni, well stated.  Which is why we need to keep listening, applying, rethinking, and testing our assumptions and solutions - right?

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