Defining Digital Transformations

Telco Transformation, , 6/13/2016

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While communications service providers (CSPs) know they need to revamp their company cultures, back office/IT systems, work processes, services and applications, there are different approaches towards each one's digital transformation. What do you think should be CSPs' top priority this year?

		Unifying top-level vision and strategy, including realigning processes and re-training staff

		Building out portfolios; organically, with partners or through M&A activity

		Reducing time-to-market for services with NFV

		Personalizing and improving customer service

		Transforming OSS/BSS and IT with virtualization and orchestration management tools