Comments
mhhf1ve
1/27/2016 7:16:27 PM
User Rank Platinum
Brevity is also hilarious...
> "IVR + Scottish accent = unhappy customer"
That's also pretty funny. Some accents can be harder to understand than others... and I'm just imagining a thick Trainspotting-like accent over a horrible connection.
LightRay
1/28/2016 8:44:45 AM
User Rank Author
Lots of great responses!
Some very good insigts and expeiences shared on the message boards! And a worthy winner. Looking forward to the next set of real-world experiences...
humor
Joe Stanganelli's post on page 3 was also humorous. batye got us off to a good start with the first post on page 1.
NewIPLiz
1/28/2016 12:57:18 PM
User Rank Platinum
Re: humor
I am a total geek when it comes to hearing people's personal stories about how they solved problems -- I just love it. Congrats to the winner and I can't wait to see what's next!
vnewman
1/28/2016 4:49:05 PM
User Rank Platinum
Re: humor
We just deployed SAS' Adaptive Customer Experience software as a CEM tool at our firm. It will be interesting to see the data it reveals and perhaps I will be able to mine a great story from it for the next contest!
Re: humor
Thanks Mike. It was good to know people's experiences. There is always a takeaway after you read someone's story.
Looking forward for the next one...
Re: Brevity is also hilarious...
One of my very recent projects had a piece of IVR integartion. We were listening to existing system options and working with business team about what and how could be changed for better outcome. I must say ACCENT is a true facor. And as @mhhf1ve mentioned we have to admit 'bad connection' has its stake as well.
Re: humor
It was interesting to see how simple things could lead to a disastrous experience from Joe Stanganelli's post. That was long ago and we don't need to worry about those anymore. We travelled so much further from that era.
Re: humor
I love to hear stories from people, not just limited to technology or profession even on personal side. I strongly belive each story brings a brand new perspective to the things that you may already know but may not have thought in that angle.
Re: Brevity is also hilarious...
@mhh: In my neck of the woods (where there are TONS of immigrants in high-tech fields), speech classes specializing in accent reduction are the big thing. I even used to moonlight as a freelance accent reduction coach way back when.
But there's a high expectation when it comes to IVR. If it doesn't work, we move on to a tool that does it better and/or is more familiar with our regional dialect.
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