Comments
elizabethv
3/22/2016 6:40:57 AM
User Rank Platinum
Save a sinking ship
I doubt that even Amazon can save Comcast from their horrible customer service reputation. There's a meme floating around suggesting something to the affect that Comcast customer service would reduce the drug problem we have in this country. You can't treat customers the way Comcast has for decades now and think just be throwing your ring in with Amazon is going to boost the mess you created. To be honest, I'm a little surprised Amazon agreed to partner up, though lately it seems like Amazon is willing to partner up with anything for some more traffic through the site.
Do you think this is a good route for Comcast, or a bad route for Amazon?
Re: is this better?
Comcast and other cable operators have gotten on board with home install kits. Good for them because they reduce truck rolls, bad if the customer becomes frustrated with installing them. There seems to be a large number of people that can't manage getting their devices on WiFi, so they might be challenged with home installs.
Re: Save a sinking ship
Elizabeth--I agree with you, it's doubtful that the good rep of Amazon can help save Comcast's horrible rep with customers (it would take a miracle...)...
and Mike, like you said, the installs are going to be problematic for the average person. When most people can't purchase and install a router, I'm not sure how this complete how set up will work...
But we'll see...
Ariella
3/22/2016 1:14:17 PM
User Rank Author
Re: is this better?
@Mike you mean that they won't offer people a way to get the installation done as a service even if they're willing to pay for it. I know so many people who would definitely fall into that category.
Re: is this better?
They can schedule an install as part of the Amazon ordering process. One thing I didn't notice yesterday is this is only avaiable to new subscribers, but it will be offered to all at a later date.
Ariella
3/22/2016 2:02:36 PM
User Rank Author
Re: is this better?
@Mike got it. That makes sense.
clrmoney
3/22/2016 3:32:12 PM
User Rank Platinum
comcast added to amazon
They can add it to amazon which I think is more meida related to offer a variety of services and opportunities.
mhhf1ve
3/22/2016 7:02:47 PM
User Rank Platinum
Re: is this better?
That's interesting that this is only for new subscribers -- that lends weight to the idea that this is to build up a demographic profile on subscribers and to start fresh with marketing data on new users makes sense.
dlr5288
3/23/2016 8:42:08 PM
User Rank Platinum
Re: is this better?
Yes, I was thinking the same thing.
I think maybe they're trying to appeal to a whole new audience. I think this pairing is interesting. I know that Amazon customers find Amazon to be reliable. I don't know if that's the same case with Comcast. It will be interesting to see the consumer turn out.
vnewman
3/27/2016 10:23:06 PM
User Rank Platinum
Re: Save a sinking ship
Oh dear, can you imagine what the "Amazon Reviews for Comcast Cable" are going to look like? i shudder to even think about it.
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