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DHagar
DHagar
8/23/2016 1:34:01 PM
User Rank
Platinum
Re: DevOps Culture
@Carl, excellent points and description of the successful DevOps Culture.  It takes leadership to "refocus" on the end product for the customer and then build and lead the cross-functional teams to engineer and build those products. 

I believe the leaders will be those companies that can develop highly successful DevOps Teams, with the culture you describe.

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faryl
faryl
8/23/2016 5:09:41 PM
User Rank
Platinum
Re: DevOps Culture
By hiring developers who have a greater understanding/interest in operations, companies can also benefit by growing them into leaders who thoroughly understand the tech/develpment side as well. There often seems to be a big disconnect on project management teams between product manager expectations for features & delivery times and what developers know is more realistic. This approach should help bridge that.

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faryl
faryl
8/23/2016 5:12:05 PM
User Rank
Platinum
Re: DevOps Culture
It also reminds me a bit of the reasoning Microsoft used by having their development teams work in customer support for their products after launch.

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DHagar
DHagar
8/23/2016 5:19:04 PM
User Rank
Platinum
Re: DevOps Culture
@faryl, so true.  And this is the area where you cross the bridge and deliver real value to operations and change the way decisions are made.  That is where your ROI is!

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DHagar
DHagar
8/23/2016 5:23:21 PM
User Rank
Platinum
Re: DevOps Culture
@faryl, now there is a smart idea!  I had not heard they were doing that, but it makes sense.

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faryl
faryl
8/23/2016 6:06:10 PM
User Rank
Platinum
Re: DevOps Culture
I'm not sure if they still do it or if that was more of a "back in the day" type thing. It seemed like Microsoft changed organizational models annually in the early 90s!

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DHagar
DHagar
8/23/2016 6:10:12 PM
User Rank
Platinum
Re: DevOps Culture
@faryl, well it worked for them then.  Maybe they should go back to those models?

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pmassam
pmassam
8/24/2016 6:11:55 AM
User Rank
Gold
Evolved Responsibility to realizing One Office
Good to see DevOps in the spotlight for transformation. They are an important element in the 'outside-in' approach, where they directly impact the 'first touch' of customers when trying out a new service.

I see this as an evolved responsibility (long overdue) which demands the question be asked during all agile product development meetings: "How does this improve my customer's experience or make life easier for them?" Part of a wider customer-centric organisational evolution journey, along which some service providers are already well advanced.

In turn, this can be a step towards making front and back offices transform into 'One Office'. Not something which will happen overnight, but a common transformation mission can facilitate culture and mindset changes necessary to become the trusted digital service provider of choice in any market

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clrmoney
clrmoney
8/24/2016 11:16:41 AM
User Rank
Platinum
Century links devops
This is great for the customers because they needs are important and they need to keep their loyal customers.

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vnewman
vnewman
8/24/2016 5:42:26 PM
User Rank
Platinum
Re: DevOps Culture
@faryl - Kind of like "Undercover Boss" for developers :)

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