Comments
dlr5288
6/29/2017 1:08:48 PM User Rank Platinum
Re: Agile
Definitely! I think it's easier to complain than to tell someone they're doing a good job. Learned that very fast!
Re: Agile
@dlr:
Well said, bad news goes around faster than good news. I think that has to do with human element. Don't you agree?
dlr5288
5/30/2017 7:24:46 PM User Rank Platinum
Re: Agile
Very true! Good news travels fast, but negative news travels faster in my opinion..
Re: Agile
@dlr:
You are very right. 'Communication thru word of mouth' is a two way thing - either good or bad travel very fast and all around. But it is what it is.
dlr5288
4/29/2017 1:51:52 PM User Rank Platinum
Re: Agile
Yeah and I think that's awesome! The relationship with the customer is not only important for that certain relationship, but relationships that can form because of it. If that customer is satisfied with a company they'll tell others about it. Word of mouth travels fast. In both good and bad ways..
Re: Agile
Yes, absolutely.
Communication managemnet can do lot of things than what we think can be done. That live channel of coomunication with customer acts as a 'buy in' factor as that builds trust with customer.
dlr5288
3/30/2017 12:58:24 PM User Rank Platinum
Re: Agile
Exactly! And even if there's nothing we can really do for them, being able to communicate with them will assure them that we care about their concerns.
Re: Agile
@dlr5288:
Not keeping customers engaged throught out the process would result in adverse effect. If we try to keep them on board with aything going on would make them think that they are being valued with engagemnet and their inputs ar ebeing considered in the process. That in turn would result in a very healthy customer relation for going forward.
dlr5288
2/28/2017 8:21:08 PM User Rank Platinum
Re: Agile
Definitely I agree 100%. I think one of the most frustrating things is when you as a customer is kept in the dark and not totally sure what's going on. Keeping that line of communication open is crucial.
Re: Agile
@dlr5288:
I can certainly say for sure that most customers are liking and appreciating this upfront engagemnet as this is preventing any gaps in what to expect from a new product or system. As we all know 'setting and managing customer expectation' is the most challenging aspect.
|
|
Italy's 5G auction could exceed a government target of raising €2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market.
The emerging-markets operator is focusing on the humdrum business of connectivity and keeping quiet about some of its ill-fated 'digitalization' efforts.
Three UK has picked Huawei over existing radio access network suppliers Nokia and Samsung to build its 5G network.
Vendor says that it's its biggest 5G deal to date.
Verizon skates where the puck is going by waiting for standards-based 5G devices to launch its mobile service in 2019.
Orange has been one of the leading proponents of SDN and NFV. In this Telco Transformation radio show, Orange's John Isch provides some perspective on his company's NFV/SDN journey.
10/16/2017
Huawei Network Transformation Seminar
The adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete.
The Small Cell Forum's CEO Sue Monahan says that small cells will be crucial for indoor 5G coverage, but challenges around business models, siting ...
People, strategy, a strong technology roadmap and new business processes are the key underpinnings of Telstra's digital transformation, COO Robyn ...
Eric Bozich, vice president of products and marketing at CenturyLink, talks about the challenges and opportunities of integrating Level 3 into ...
Epsilon's Mark Daley, director of digital strategy and business development, talks about digital transformation from a wholesale service provider ...
Bill Walker, CenturyLink's director of network architecture, shares his insights on why training isn't enough for IT employees and traditional ...
All Videos
|