Comments
dlr5288
3/30/2017 12:58:24 PM User Rank Platinum
Re: Agile
Exactly! And even if there's nothing we can really do for them, being able to communicate with them will assure them that we care about their concerns.
Re: Agile
Yes, absolutely.
Communication managemnet can do lot of things than what we think can be done. That live channel of coomunication with customer acts as a 'buy in' factor as that builds trust with customer.
dlr5288
4/29/2017 1:51:52 PM User Rank Platinum
Re: Agile
Yeah and I think that's awesome! The relationship with the customer is not only important for that certain relationship, but relationships that can form because of it. If that customer is satisfied with a company they'll tell others about it. Word of mouth travels fast. In both good and bad ways..
Re: Agile
@dlr:
You are very right. 'Communication thru word of mouth' is a two way thing - either good or bad travel very fast and all around. But it is what it is.
dlr5288
5/30/2017 7:24:46 PM User Rank Platinum
Re: Agile
Very true! Good news travels fast, but negative news travels faster in my opinion..
Re: Agile
@dlr:
Well said, bad news goes around faster than good news. I think that has to do with human element. Don't you agree?
dlr5288
6/29/2017 1:08:48 PM User Rank Platinum
Re: Agile
Definitely! I think it's easier to complain than to tell someone they're doing a good job. Learned that very fast!
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