Comments
dlr5288
12/30/2016 2:47:26 PM
User Rank Platinum
Re: Agile
Exactly! In the long run it's only going to help the company gain more consumers.
Re: Agile
In addition to gaining more consumers, new perspecives also would open doors for potential alliances / partnerships in the market. And that would be an effective way to secure opportunities.
dlr5288
12/31/2016 12:40:39 PM
User Rank Platinum
Re: Agile
True! I think just keeping an open line of communication with costumers along with, as you said, other businesses would highly benefit any company.
Re: Agile
@dlr5288:
Keeping that open communication channel with cutomers will help a great deal at any time for any sized business. Customers feel informed, engaged and embraced by watching the length of their involvement in the process.
dlr5288
1/31/2017 4:13:47 PM
User Rank Platinum
Re: Agile
And to have consumers involved 24/7 is not likely, but to make them feel as though they're deeply involved with the business will strengthen the trust between the two.
Re: Agile
Ofcourse not. There is no expectation to have customers engaged 24/7. The key here is to ensure customer is engaged at right time to make them feel that their input is valued and being considered as input for any initiative.
dlr5288
1/31/2017 7:57:38 PM
User Rank Platinum
Re: Agile
Yes exactly. I know for me that I don't like to be too bothered with that kind of thing. However, I do like to be kept in the loop when it comes to my devices or services I'm paying for.
Re: Agile
@dlr5288:
I can certainly say for sure that most customers are liking and appreciating this upfront engagemnet as this is preventing any gaps in what to expect from a new product or system. As we all know 'setting and managing customer expectation' is the most challenging aspect.
dlr5288
2/28/2017 8:21:08 PM
User Rank Platinum
Re: Agile
Definitely I agree 100%. I think one of the most frustrating things is when you as a customer is kept in the dark and not totally sure what's going on. Keeping that line of communication open is crucial.
Re: Agile
@dlr5288:
Not keeping customers engaged throught out the process would result in adverse effect. If we try to keep them on board with aything going on would make them think that they are being valued with engagemnet and their inputs ar ebeing considered in the process. That in turn would result in a very healthy customer relation for going forward.
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