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faryl
faryl
11/30/2016 5:58:39 PM
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Platinum
Re: WOW has potential
I think Amazon owns them now?

I got lucky when they first started and was invited as a VIP, so I get next day delivery for free.

It's come in handy a couple of times when I didn't have the most comfy shoes packed for a trip - I just had new ones sent to my hotel for the next day!

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Ariella
Ariella
11/30/2016 10:45:35 AM
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Author
Re: WOW has potential
@batye you're right about it being common practice, though most retailers that use it have done so for years. Zappos really had a different approach that focused on service rather than price. But I suppose they see that people still want to get the best price they can and are willing to shop elsewhere for that. 

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batye
batye
11/30/2016 10:42:37 AM
User Rank
Platinum
Re: WOW has potential
@Ariella as this days Co. trying to bring customers back again and again with lure of deals and discounts code... new way of doing things

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Ariella
Ariella
11/30/2016 9:22:08 AM
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Author
Re: WOW has potential
@faryl Zappos recently made changes, actually. There used to never be discount codes for the site, but now there are for people who sign up for the loyalty program. I'm not so into shoes myself, but I have daughters who seem to always "need" a new pair for this or that particular purpose. Also if it's on Zappos for the same price as on another site, I'd go with Zappos because of its faster delivery time and easy return process -- coupled with nicely entertaining emails. 

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faryl
faryl
11/30/2016 12:07:30 AM
User Rank
Platinum
Re: WOW has potential
When I used to have a blog, I reached out to Tony Hsieh with some questions for a post I was writing. He was super friendly & responsive.

I love zappos (or at least used to - I longer have the shoe-buying budget I once did)

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Itsmeshawn22
Itsmeshawn22
11/29/2016 9:48:40 PM
User Rank
Platinum
Seen & Heard: WOW Kicks NFV Tires
I was shocked by reading this of how important this is that wow kicks NFV tires. My opinion is that I think it would be good. With the satisfaction rate being good. Also with the good hardware-based solution. I hope it beneficial for the residential customers.

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Ariella
Ariella
11/29/2016 12:22:59 PM
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Author
Re: WOW has potential
@elizabethv That's great that they were open to learning how to adapt their culture to improve the workplace. More businesses should be like that.

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elizabethv
elizabethv
11/29/2016 9:07:56 AM
User Rank
Platinum
Re: WOW has potential
@Ariella - It is amazing how much company culture really can affect a product and company. I worked for the University of Phoenix for awhile a few years back, and shortly after they had a ton of layoffs, company culture was really in the toilet. They actually went to Zappos and asked for help in redirecting company culture. Something they were in the process of doing around the time I left (I had my first son.) I still talk to some people that work there and they seem happy. Potentially mostly happy that their wages are pretty decent compared to what some people face. 

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Ariella
Ariella
11/29/2016 8:56:44 AM
User Rank
Author
Re: WOW has potential
@faryl well, they do ask for that with their choice of name. Wowing customers is actually identified as a value for those who adopt the Zappos model.  In Delivering Happiness: A Path to Profits, Passion, and Purpose, Tony Hsieh, the company's CEO tells the story of  the creation and evolution of the distinctive company culture alongside a bit of his own life story. Wowing customers is one of the definitive components of the culture there, and that approach can really extend to just about any service. 

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faryl
faryl
11/29/2016 3:16:58 AM
User Rank
Platinum
Re: WOW has potential
Time will tell if they are able to (forgive me for this) WOW the customers & live up to the name!

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