Comments
dlr5288
4/30/2017 3:57:47 PM
User Rank Platinum
Re: Power of AI
Exactly and I agree! People will stick with something even a service they don't like just because they don't feel like going through the trouble of switching companies..
Michelle
4/30/2017 4:45:09 PM
User Rank Platinum
Re: Power of AI
It's amazing the trouble people will go through just to avoid change.
JohnBarnes
4/30/2017 5:12:11 PM
User Rank Platinum
Re: Power of AI
Favorite sign seen on several tip jars:
IF YOU FEAR CHANGE, LEAVE IT HERE.
Michelle
4/30/2017 5:20:02 PM
User Rank Platinum
Re: Power of AI
Ha!! I haven't seen that on any tip jars myself.
freehe
4/30/2017 6:44:44 PM
User Rank Platinum
AI Meaning
"It's being used now as a marketing phrase, as opposed to a technical phrase, so it does incorporate a lot of things. Traditionally, I think AI was a term that was used to identify models, or programs, that could do things that made it seem like it was acting in a human way, things that we traditionally viewed as human, things that only a human could do, like facial recognition or voice recognition."
I totally agree. I took an AI course in college and that is how it was defined.
"Now, I think it's a much broader term that encompasses anything having to do with automation, and automating things that humans traditionally have done. I think, for purposes of the examples here, that I'm going to talk about use cases. That might be a better way to think about AI."
The latter definition I just consider using the term automation or automated technology. The two are not the same.
freehe
4/30/2017 6:48:57 PM
User Rank Platinum
Reboot Router
"We build that model in order to detect which customers had a high probability of calling us with a problem. As it turns out, when you study the data about what the resolutions to these problems are, often the first step that the rep takes is that they ask the customer to reboot their modem. What we realized is that we can reboot modems remotely.
What we saw was that this resulted in a reduction of customer care calls for a cohort of about 37 percent over the next month, and it resulted in a reduction in actual dispatches to those customer sites of I think about 30 percent."
Yes this is so true. I have Comcast and in many instance they ask me to reboot the router which frustrates me as a customer because I just want the problem fixed. I am not paying a monthly fee to self diagnose, I'm paying the company to diagnose the problem. Please reboot remotely and stop asking customers to reboot your router that customers pay for. Sigh.
freehe
4/30/2017 6:52:47 PM
User Rank Platinum
AI and the Job Market
"Now, in a software defined network, we're trying to build in these self-healing closed loops, so that a machine learning algorithm can determine if something's gone wrong and take the action to fix it without human intervention."
AI will detect a lot of problems but it will also eliminate a lot of jobs and millions of Americans will be out of a job. They will be unable to find a new job because AI will replace humans doing the same work. Similar to the self-checkout process at grocery stores and retailers.
freehe
4/30/2017 6:53:48 PM
User Rank Platinum
Re: Power of AI
@dcawrey, Yes I totally agree. Comcast needs to read this article.
freehe
4/30/2017 6:54:30 PM
User Rank Platinum
Re: Power of AI
@afwriter, I totally agree. I had a flashback to the movie "I, Robot."
freehe
4/30/2017 6:55:32 PM
User Rank Platinum
Re: Power of AI
@afwriter, You are correct. why would they want that. LOL! They can still earn revenue with unsatisfied customers so there is no incentive to do better.
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