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mpouraryan
mpouraryan
1/27/2016 2:46:36 AM
User Rank
Platinum
Re: being a convener
...I have seen you talking about it @Batye--but we can't just depend on "tech Support".  The customer has to help drive the issue and be savvy enough.   We know for a fact that we're dealing with savvy and educated customers who will not be satisfied per se easily.

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mpouraryan
mpouraryan
1/27/2016 2:45:12 AM
User Rank
Platinum
Re: being a convener
@Batye:  What do you view as the "Route of the problem"?  What do you propose beyond what has been outlined by our distinguished columnist here?    Somehow being tactical is not an answer--right?

 

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mpouraryan
mpouraryan
1/27/2016 2:44:16 AM
User Rank
Platinum
Re: being a convener
I will add one more point to this:  It is very hard to gain a customer, but very easy to lose one.  The challenge, though, is choice--and as the level of service becomes ever so commoditized, the challenge is to retain the "soft touch" in it all.

 

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mpouraryan
mpouraryan
1/27/2016 2:42:47 AM
User Rank
Platinum
Re: being a convener
I would argue that there is nothing wrong with it.    Everyone is somehow leveraging the data done in order to be able to make it happen.

 

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mpouraryan
mpouraryan
1/27/2016 2:41:40 AM
User Rank
Platinum
Re: being a convener
It is truly refreshing to have such a vision.   If only this was universally shared as this case which continues to be bothersome which I alluded to earlier as I was on my "walk-about" throughout the community: http://www.ocregister.com/articles/city-689604-internet-center.html

How do change the culture and be transformational?

 

 

http://www.ocregister.com/articles/city-689604-internet-center.html

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mpouraryan
mpouraryan
1/27/2016 2:39:36 AM
User Rank
Platinum
Re: being a convener
What is critical to underscore is that we should never find fault--but we have to find a remedy.   As we become digitized ever more, we have to make sure that we have a plan "B" and a plan "C"--I talked about it earlier on what I have tried to do in the contest being run at our community.    

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DHagar
DHagar
1/22/2016 1:47:42 PM
User Rank
Platinum
Re: being a convener
jfranell, great vision on the transformation this can make in a community.  As with your diagram in the article shows the dependence on the success of economic/jobs/education, and the partnerships required to make that happen.  Building a feasible platform for collaboration - along with leadership - can transform a community and demonstrate the true power of not just the technology but new partnerships.

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DHagar
DHagar
1/22/2016 1:41:45 PM
User Rank
Platinum
Re: being a convener
@SeniorBS89396 - and that may be the opportunity for SPs to "convene" and demonstrate the added value that they can provide now with the leadership to build the partnerships that will add value and create excellent models.  The technology is there, in many instances we need better cases or models to move people forward.

The concept of Industry Sector is a great role in that it will also provide educative sales and expose people to what can be accomplished.  I would believe most people are not up-to-speed or have minimized what their vision is.

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Ariella
Ariella
1/14/2016 4:02:25 PM
User Rank
Author
Re: being a convener
< Obviously use cases are not visible but Telco has to take step to analyze and connect with other industries to determine where are the new values> @SenioreBs89396 yes, that would be the way to go. I wonder if they are collecting the data on that and using predictive analytics to map out a strategy for effectively attracting and retaining customers. 

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batye
batye
1/14/2016 3:38:22 AM
User Rank
Platinum
Re: being a convener
@jfranell  I would say you both right on the money... happy customer = return customer...

create loyalty... and loyal customers good for profit...

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