Comments
Re: Transform Sigma CTO
@DHagar:
Thanks. Working in silos is no longer practically working in organizations. Sharing information and collaborating cross functionally is turning out to be most effective way to attain good results.
Re: Transform Sigma CTO
@dlr5288:
Team work an dcollaboratin have become two important factors in ay organization in current times. So information sharing and working with cross functional teams appears to be most powerful approach within entreprise.
Re: Transform Sigma CTO
Yup. Staff is an integral part of the whole transformation as the change has to happen within and the greates challenge lies in there. Any change for human kind is not as simple as it sounds or appears.
DHagar
2/22/2018 5:15:44 PM
User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, absolutely! We have moved from individual production to system processes - that requires collaboration in execution, planning, etc.
Re: Transform Sigma CTO
@DHagar:
The model has changed and still changing. This is all part of the TRANSFORMATION. Isn't it?
DHagar
2/23/2018 4:48:05 PM
User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, indeed! The reality is that we all operate in "systems" of processes or platforms that relate resources and how they are used to different and dynamic goals that result in increased value to the customer. The ability to work in these new systems to optimize value to the customer in goods and services is the new game. So we have to learn new combinations of work, resources, and operations to accomplish and increasingly dynamic set of goals. The companies that do that, i.e., Toyota et al, are leading the way and prove successful!
Re: Transform Sigma CTO
@DHagar:
Yup, in total agreement. Getting the right combination of work, resources and operations appear to be key in any transformations. As you said, companies that are getting it right are succeeding. I also would like to mention Amazon as the key player that is constantly coming up with new ways and most importantly by kepping their prime focus in user experience.
DHagar
2/26/2018 5:40:35 PM
User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, well there you go - yes, they definitely have won the hearts and minds of their loyal customers! Not only are they winning customers but demonstrating clear value in building loyalty that works against customers wanting to change. This is the value of real customer service. It creates an unbeatable market position!
Re: Transform Sigma CTO
@DHagar:
That is very true. As you said, besides having customer experience as one component, focus also need to be on what kind of value the change is supposed to bring. When there is real value customers automatically will see that and appreciate.
dlr5288
2/27/2018 4:56:03 PM
User Rank Platinum
Re: Transform Sigma CTO
And it’s no wonder why. I can see many more things being able to get done and new ideas being thrown around in a group setting!
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